Benihana - Temecula, CA

Review summary

1. OT

   OpenTable Diner

   Wexford2 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   For the most part our waitress was good, however the chef was horrible! He over cooked everything!
   

   Benihana - Temecula, CAResponded today

   Dear Guest, Thank you for your feedback. While we're glad to hear that your waitress provided good service, we’re truly sorry that your experience with the chef did not meet expectations. Overcooked food is not the standard we strive for, and we sincerely apologize for this. We appreciate you bringing this to our attention, and we’ll be sure to address it with our team to ensure a better experience in the future. We’d love the opportunity to make it up to you—please feel free to reach out to us at [contact info] so we can discuss further. Best regards, The Management Team
   

   Is this helpful?

2. A

   Amanda

   San Diego1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Made a reservation for 6:45, we were seated at 7:15 our cook came out at 8/8:15. I feel like the food wasn’t that great this time 2 of us got filet mine was over cooked the size of the chicken breast is so tiny my 18 month old ate it all. Seem like we were there forever it was 9pm by the time we paid and we didn’t even linger. The cook was funny but the food is mediocre.
   

   Benihana - Temecula, CAResponded 2 days ago

   Hi Amanda, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience at Benihana - Temecula, CA didn't meet your expectations. We always aim to provide our guests with quality food and service, and it's clear we fell short this time. We also apologize for the delay in service you experienced. We appreciate your patience and understanding, and we're taking your feedback seriously as we continually strive to improve our restaurant. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

   Is this helpful?

3. B

   Bailey

   San Diego2 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   This place was chaotic asf. Had reservations at 6:30 and wasn’t sat till 7… then we weren’t acknowledged by the waitress till 7:15 and didn’t get our food till 8!!!!! The food was terrible for the price, too salty and the steaks were chewy. Literally never coming back!
   

   Benihana - Temecula, CAResponded 3 days ago

   Hi Bailey, We're truly sorry to hear about your experience at Benihana - Temecula, CA. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We always aim to provide a seamless dining experience, and we're sorry we fell short this time. We take your feedback seriously and will use it to improve our service. We hope you'll reconsider and give us another chance to provide you with the quality experience you deserve. Best, The Management Team
   

   Is this helpful?

4. OT

   OpenTable Diner

   Las Vegas1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went to celebrate a birthday and it was great and the food was amazing.
   

   Benihana - Temecula, CAResponded 4 days ago

   Dear Guest! Thank you for choosing to celebrate your special day at Benihana - Temecula, CA! We're thrilled to hear that you enjoyed your experience with us. Your kind words about our food and service truly made our day! We're also glad to know you found good value in your visit. We look forward to serving you again soon. Best, The Management Team
   

   Is this helpful?

5. OT

   OpenTable Diner

   Las Vegas2 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Bathrooms were dirty and out of supplies on a Friday night. Dirty bathrooms mean dirty restaurant. Our “chef” lost control of his tools a couple of times and one person at our table got hot oil in his face. Don’t need to come back.
   

   Benihana - Temecula, CAResponded 4 days ago

   Dear Guest! We're really sorry to hear about your recent experience at Benihana - Temecula, CA. We strive to maintain a clean and well-maintained environment for all our guests, and we're disappointed to hear that we didn't meet your expectations on this occasion. We also apologize for the inconvenience caused by the missing supplies and the incident with the hot oil. Your feedback is invaluable to us as it helps us improve. We're looking into the issues you've mentioned and hope to provide you with a more enjoyable experience in the future. Best regards, The Management Team
   

   Is this helpful?

6. C

   Christine

   Orange County1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was excellent, however the cook at our table was terrible. He just cooked didn't give a show, hardly spoke and when he did you couldn't hear him. He seemed as if he would rather be anywhere else then there.
   

   Benihana - Temecula, CAResponded 3 days ago

   Thanks for visiting us, Christine. We're glad to hear that you enjoyed our food at Benihana - Temecula, CA. However, we're sorry to hear about your experience with our cook. We strive to provide excellent service to all our guests and it seems we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide a better dining experience.
   

   Is this helpful?

7. L

   Lisa

   San Diego4 reviews

   5.0

   Dined on March 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed my lunch with friends. Thanks again for another great experience
   

   Benihana - Temecula, CAResponded on March 6, 2025

   Hi Lisa, We're thrilled to hear that you and your friends had a great time at Benihana - Temecula, CA! It's always a pleasure to serve our valued guests, and we're glad that you had a positive experience. Your kind words mean a lot to us. We look forward to welcoming you back for another delightful meal soon. Best regards, Benihana - Temecula, CA Management Team
   

   Is this helpful?

8. OT

   OpenTable Diner

   Los Angeles1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   The wait time was horrible, I had reservations at 830 pm didn’t get to eat till 1040 pm
   

   Benihana - Temecula, CAResponded on March 3, 2025

   Dear Guest! Thanks for the feedback. We're truly sorry to hear about your wait time experience. It's certainly not the standard we aim for at Benihana - Temecula, CA. We're glad to hear that you enjoyed the food and found it to be of value. We appreciate your patience and we hope to have the opportunity to serve you better in the future.
   

   Is this helpful?

9. M

   Maria jose

   Orange County1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Fue horrible ya que yo tenía mi reservación a las 7:45 y nos hicieron esperar hasta las 9:45 literal salí del restaurante a las 11 de la noche no se me hizo justo
   

   Benihana - Temecula, CAResponded on March 5, 2025

   Estimada Maria Jose, Lamentamos mucho escuchar sobre su experiencia y la larga espera que tuvo que pasar. No es el nivel de servicio que queremos ofrecer a nuestros clientes, y entendemos lo frustrante que esto debió haber sido para usted. Apreciamos sus comentarios y los tomaremos en cuenta para mejorar nuestra gestión de reservaciones y tiempos de espera. Nos gustaría la oportunidad de atenderle mejor en el futuro. Si desea compartir más detalles, no dude en contactarnos.
   

   Is this helpful?

10. U

    Umesh

    New York City11 reviews

    4.0

    Dined on March 2, 2025

    1. Overall 4
    2. Food 4
    3. Service 2
    4. Ambience 3

    Poor reservation management. An hour delay from reservation time. Drinks are highly priced not to quality. Members in the group will be served at different frequencies. Gap is so huge that one member finished the food while other is waiting. In other hibachi place I did not notice this problem and had more fun.
    

    Benihana - Temecula, CAResponded on March 3, 2025

    Hey Umesh, We're truly sorry to hear about your recent experience at Benihana - Temecula, CA. It's disappointing to know that we fell short in your eyes, especially concerning the reservation delay and pricing of our drinks. We strive to provide our guests with a seamless dining experience, and we're sorry we didn't meet your expectations this time. We appreciate your feedback and will certainly use it to improve our service. We hope you will give us another chance to serve you better in the future. Best, The Management Team
    

    Is this helpful?