Benihana - Temecula, CA

Review summary

1. J

   Joe

   Orange County

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Super disappointed. I made a reservation for 3:45 PM. I get there to check in at 3:35 PM and the hostess could not have been any more rude. I went to the front counter “ I’m here to check in and gave her my name” she said is there anything else I can help you with? I said how long until I’m seated? She said there is 10 tables ahead of me and it’s probably going to take 1 hour and 30 minutes. I said I have a reservation for 345 and she said.” there is lots of people ahead of you and there’s nothing I can do.” in a very rude and condescending tone. What is the point of making reservations if you can’t be seated on the time that you make a reservation for. Super disappointed. 
   

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2. C

   Cheri

   Orange County

   27 reviews

   2.0

   27 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Sadly we will not dine at this location again. This was our third visit with a very long delay to be seated. Our reservation (albeit on Christmas Eve) was at 6:15. We were not seated until 7:45. We sat at the table for half an hour after being seated before the chef showed up. Finished at 9:45. The fried rice was burned and the shrimp appetizer was served very last. Everything was off and it was not our usual Benihana experience. The staff seemed unconcerned about the wait time.
   

   Benihana - Temecula, CAResponded today

   Hey Cheri, We're truly sorry to hear about your recent experience at Benihana - Temecula, CA. It's our priority to provide timely service and delicious food, and we apologize for falling short during your visit. We understand how frustrating it can be to wait, especially on a busy day, and we're sorry for any inconvenience caused. We appreciate your feedback and will use it to improve our service and food quality. We hope you'll give us another chance to make it up to you in the future. Best, The Management Team
   

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3. F

   Frederick

   San Diego

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   We had reservations for 6PM but we had to wait well over an hour for our table!!!
   

   Benihana - Temecula, CAResponded today

   Thanks for the review, Frederick. We're sorry to hear about the long wait you experienced despite having reservations. We understand how frustrating that can be and we apologize for any inconvenience it may have caused you. We're glad to hear that you enjoyed our food. We hope to serve you again and provide a better experience. Best regards, The Management Team at Benihana - Temecula, CA
   

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4. K

   Kathleen

   San Diego

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I’ve been going to Benihana’s for the last 20 years on Christmas Eve in San Diego. This year we decided to try the location in Temecula because it is so close to our house. This was the worst experience my family has ever had at a Benihana location. The service was horrible, the food was over cooked and seasoned far too much. This terrible experience took over 3 hours from check in to receiving the check. I couldn’t be more disappointed with what was provided us at this location. Will definitely never go back.
   

   Benihana - Temecula, CAResponded today

   Thanks for visiting us, Kathleen. We're truly sorry to hear about your disappointing experience at our Temecula location, especially on such a special occasion as Christmas Eve. It's clear from your feedback that we didn't live up to our usual standards and for that, we sincerely apologize. We strive to provide our guests with a memorable dining experience and it's clear we fell short this time. We value your feedback and will use it to improve. We hope you'll consider giving us another chance to make it right in the future. Best, The Management Team
   

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5. C

   Cheryl

   VIP

   Sacramento

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 3

   We made a reservation for 4:15 pm and we were not seated until 5:15 pm
   

   Benihana - Temecula, CAResponded today

   Thanks for visiting us, Cheryl. We're sorry to hear about the long wait time you experienced during your visit to Benihana - Temecula, CA. We understand that it can be frustrating, especially when you're looking forward to a meal. We're glad to hear that you enjoyed our food and service. We'll certainly take your feedback into account to improve our service. We hope to welcome you back soon for a more seamless dining experience.
   

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6. D

   Debbie

   San Diego

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 2

   We arrived early for our 2pm reservation. As expected, we had to wait a few minutes for our table. Not a problem. We waited at our table for approximately 15 minutes when another family sat at our table. We then waited another 15-20 minutes before we were able to flag someone down. The manager came to our table, profusely apologizing for our wait and really had no explanation. She offered us water and a few appetizers for our inconvenience. After that, service was good and the chef was funny and totally changed the atmosphere. Turned out to be a good time!!
   

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7. G

   Greg

   San Diego

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food. The service was superb. I enjoyed sitting around the grill with the chef cooking for a couple and their two young children and another couple and me. I quickly made friends with them.
   

   Benihana - Temecula, CAResponded 1 day ago

   Hi Greg, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the food and the service at Benihana - Temecula, CA. It's great to know that our chef's cooking skills and our guests' company added to your dining experience. We're glad to hear that you enjoyed your time spent around the grill with us. Your kind words mean a lot to us and we look forward to welcoming you back soon! Best regards, The Management Team
   

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8. R

   Robin

   VIP

   San Diego

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Second time at this location. First time just wife and I, This time with whole family. Another consistent, solid experience. From the moment we walked in the hostess to the Bartender to our server. Extremely friendly, professional and apparent that people really care. Excellent value also dollar for dollar. Staffing ratios are excellent especially in this day when most places are short handed or have reduced staff. We will be back.
   

   Benihana - Temecula, CAResponded 1 day ago

   Hello Robin, Thank you so much for your wonderful review! We're thrilled to hear that you and your family had a great time at Benihana - Temecula, CA. It's great to know that our team's friendly and professional demeanor added to your experience. We're also glad to hear that you found our staffing ratios excellent and that you appreciated the value we provided. We look forward to welcoming you and your family back soon! Best regards, The Management Team
   

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9. E

   Eric

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to Benihana just to go for dinner nothing special yet the staff were fantastic we were seated quickly and our server Kendal came got us our drinks and was attentive but not overly attentive it was perfect, then Jonathan came out to cook for us a true professional fantastic at his craft and made our food perfectly as well as offered us ideas on how to make our meal better. We will definitely be back
   

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10. F

    Frances

    San Diego

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great time! Chef Omar was so funny and made the experience great! Food was amazing as usual. Will definitely be come back to this location.
    

    Benihana - Temecula, CAResponded 4 days ago

    Thanks for the feedback, Frances! We're thrilled to hear that you had a great time at Benihana - Temecula. It's wonderful to know that our team's sense of humor added to your experience and that you enjoyed our food as usual. We appreciate your support and look forward to welcoming you back soon!
    

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