Benihana - Downey, CA

Review summary

1. M

   Marsha

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Precious was AMAZING! We’ve been to Benihana’s a few times and the service and food have never been this good. Lenelle was a great host and very attentive.
   

   Benihana - Downey, CAResponded 2 days ago

   Hey Marsha! Thanks for visiting us at Benihana - Downey! We're thrilled to hear that you had an exceptional experience with our service and food. It's always our goal to provide the best possible experience for our guests. We're glad you've had positive feedback about our chef and the attentive service from our team. We appreciate your kind words and look forward to serving you again soon!
   

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2. R

   Ron

   Los Angeles

   11 reviews

   5.0

   11 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The place was packed (Saturday night), but we were seated promptly and experienced excellent service. Darren did a great job as our Teppanyaki chef. This Benihana is located within a large mall with many interesting nearby places, such as Handel's homemade ice cream.
   

   Benihana - Downey, CAResponded 2 days ago

   Thanks for visiting us, Ron! We're thrilled to hear that you had prompt seating and excellent service during your visit to Benihana - Downey. We're especially glad that you enjoyed our Teppanyaki chef and the unique surroundings of our location. We noticed your feedback on the value and we appreciate your honesty. We strive to provide the best experience and your feedback helps us improve. We look forward to serving you again soon!
   

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3. W

   Wendy

   Orange County

   1 review

   3.0

   1 review

   Dined on November 17, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   On a Saturday night at 5:00 pm they were out of many of their beers , ice tea machine was "broken", food had no flavor. Chef was not energetic but spoke broken English and we could not understand him. Scallops weren't cooked all the way. We all returned home and needed a snack because we were still hungry even after getting 5 course meal. The restaurant is very small and extremely loud. We could not hear anyone else from our table talk unless they were sitting next to you
   

   Benihana - Downey, CAResponded on November 18, 2024

   Dear Wendy! Thanks for the feedback. We're sorry to hear that your experience at Benihana - Downey didn't meet your expectations. We apologize for the issues with our beer selection and the scallops not being cooked to your preference. We also regret that you found our service challenging. Your comments are valuable and will be used to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience.
   

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4. T

   Taylor

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Quail was fantastic!!!! I will definitely be back again REALLY soon
   

   Benihana - Downey, CAResponded on November 19, 2024

   Dear Taylor! Thanks for visiting us at Benihana - Downey! We're thrilled to hear that you had a fantastic experience with our chef. We strive to provide the best service and food, so your kind words mean a lot to us. We're looking forward to your next visit. See you soon!
   

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5. K

   KARINA

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Waited 3 months to get the banana tempura and they didn't have it.
   

   Benihana - Downey, CAResponded on November 17, 2024

   Thanks for the feedback, Karina! We're truly sorry to hear about the inconvenience you experienced with the banana tempura. We understand that waiting for a dish can be frustrating, especially when we're short on our usual items. Please know that we take your comments to heart and we will look into this matter to ensure it doesn't happen again. We appreciate your patience and hope you'll give us another chance to provide you with the exceptional service that Benihana - Downey is known for.
   

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6. N

   NICOLE

   Los Angeles

   10 reviews

   vip
   5.0

   10 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Rickey is the best chef at this place. He is the only one I would let cook for me. The server came back timely and check on the table. It’s was not busy for a Friday. A plus for me.
   

   Benihana - Downey, CAResponded on November 17, 2024

   Hello, Nicole! Thank you for your wonderful review and for rating us so highly. We're thrilled to hear that you had a great experience with us and that our team's dedication to excellence is appreciated. We're also glad to hear that you appreciated our timely and attentive service. We strive to make every dining experience memorable and we're glad to know we succeeded. We hope to see you again soon at Benihana - Downey. Best regards, The Management Team
   

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7. S

   Sade

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was amazing Shout out to the chef who cooked my food It was fire
   

   Benihana - Downey, CAResponded on November 17, 2024

   Hi Sade! We're absolutely thrilled to hear that you had an amazing experience at Benihana - Downey! It's fantastic to know that our chef was able to create the fire-cooked food you enjoyed. Your kind words are greatly appreciated and we're thrilled that we could make your visit memorable. We look forward to serving you again soon.
   

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8. L

   Liz

   Los Angeles

   33 reviews

   vip
   5.0

   33 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My grandkids love Benihana and while we go often, we have not always had the best experience. Fortunately, this time was great! Our server Joseph was fantastic and our cook Chico was great as week. Service was on point and food was as well. Most definitely will be back with the hopes of getting this dynamic duo once again!
   

   Benihana - Downey, CAResponded on November 17, 2024

   Dear Liz! Thank you for your fantastic review! We're thrilled to hear that you and your grandkids had a great time at Benihana - Downey. It's wonderful to know that our service and food met your expectations. We're always aiming for a perfect dining experience, so your feedback is much appreciated. We look forward to welcoming you back soon for another memorable experience! Best regards, The Management Team
   

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9. w

   woo

   Los Angeles

   24 reviews

   vip
   5.0

   24 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Although I’m a regular and don’t really like trying new chefs today i had a wonderful experience with chef CINCO. Very nice and well mannered chef. He cooked the food very well and also kept us entertained. Only issue i have comes from another party at the next table giving the chef a hard time and making the other guest uncomfortable. He cooked the food very well didn’t second guess anything i asked for and engaged in small talk. If i could give him 10 stars i would he was that great and I’ll enjoy his food anytime of the day. Go chef CINCO!!!!!
   

   Benihana - Downey, CAResponded on November 17, 2024

   Hey, Woo! We're thrilled to hear that you had a wonderful experience with chef Cinco at Benihana - Downey. It's great to know that he was able to impress you with his culinary skills and engage you in a pleasant conversation. We sincerely apologize for the other party, and we appreciate your understanding and patience. We're glad that you enjoyed your time with us and look forward to welcoming you back for another great dining experience. Cheers, The Management Team
   

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10. T

    Tina

    San Diego

    1 review

    vip
    5.0

    1 review

    Dined on November 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Darren the chef was very friendly and made the experience worth the price. Joseph was also a great server.
    

    Benihana - Downey, CAResponded on November 14, 2024

    Hey, Tina! Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience at Benihana - Downey. It's always our goal to provide our guests with a memorable dining experience and we're glad we hit the mark for you. We appreciate your kind words about our friendly and knowledgeable chefs and we're delighted that you enjoyed our food and service. We look forward to serving you again soon!
    

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