Benihana - Downey, CA

Review summary

1. M

   Mircedes

   Los Angeles

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   My family had to wait 2hrs to have our food cooked. We arrived at 2:40pm and didn't leave until 5:30pm. When three other parties that sat down after us had already left when we had barely started eating. This was explained to the night time manager who other complaints prior to him walking in. He tried to accommodate but could've did more being that we had to wait so long for a Chef. It's not the customers fault if their under staffed. That was unacceptable
   

   Benihana - Downey, CAResponded 1 day ago

   Hello Mircedes, We're truly sorry to hear about your experience at Benihana - Downey. We understand that waiting for your meal can be frustrating, and we sincerely apologize for the inconvenience you faced. We strive to provide efficient service and it's clear we fell short during your visit. We appreciate your feedback and will definitely use it to improve our service. We hope you'll give us another chance to provide you with the dining experience you deserve. Best regards, Benihana - Downey Management Team
   

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2. P

   Patty

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   My reservations was 2:15 we didn’t get seated till after 3 and still had to wait over 1/2 an hour for the chef to come. The food was good, but not worth the wait. The waitress was also so slow. I know it was so busy….maybe they need more staff.
   

   Benihana - Downey, CAResponded 1 day ago

   Hey Patty, We're really sorry to hear about your experience at Benihana - Downey. We understand how frustrating waiting can be, especially when you have a reservation. We're glad to hear you enjoyed the food, but we're sorry that the service didn't match. We'll take your feedback into account as we continually strive to improve our guest experience. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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3. E

   Edgar

   Orange County

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Need to be better at checking back up on guest after taking and order and during the meals.
   

   Benihana - Downey, CAResponded 2 days ago

   Thanks for the review, Edgar. We're glad to hear that you enjoyed the food and found it to be good value. We're sorry if you felt that our service fell short during your visit. We value your feedback and will certainly take it into account as we continually strive to improve. We hope to have the opportunity to serve you again soon at Benihana - Downey.
   

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4. N

   Natalie

   VIP

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Chef Nate was the best as recommended by chef Maria loved it thank you to our server Andrew
   

   Benihana - Downey, CAResponded 2 days ago

   Thanks for the review, Natalie! We're thrilled to hear that you had a great experience with our chefs at Benihana - Downey. It's always our pleasure to provide recommendations to our valued guests like you. We're glad to know that you enjoyed our food and service. We appreciate your kind words and look forward to serving you again soon!
   

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5. C

   Christina

   VIP

   San Diego

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 1

   Stephany the server was great but our chef Sara was not interactive and hardly spoke. It sucked that we Missed the Benihana experience of fun of being cooked in front of for my grand daughter’s birthday.
   

   Benihana - Downey, CAResponded 3 days ago

   Hi, Christina! Thank you for choosing Benihana - Downey for your family celebration. We're glad to hear that you had a positive experience with our service. However, we're sorry to hear that your interaction with our chef was not as enjoyable as you had hoped. We always strive to provide an enjoyable dining experience for our guests, and it seems we fell short this time. Your feedback is important to us and we will certainly use it to improve our service. We hope to have the opportunity to serve you and your family again soon. Best regards, The Management Team
   

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6. A

   Alicia

   Los Angeles

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Waited almost 2 hours for our chef to start our order! Where informed that they where short on cold.
   

   Benihana - Downey, CAResponded 3 days ago

   Hi, Alicia! We're truly sorry to hear about your experience. Waiting for more than 2 hours for your order is not the standard of service we aim to provide. We understand your frustration and we are looking into this matter to ensure it doesn't happen again. We appreciate your patience and your high ratings on our food and value. We hope to have the opportunity to serve you better in the future. Best regards, Benihana - Downey Management Team
   

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7. E

   Elva Noemi

   Los Angeles

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   I had reservations for 5:15p, I understand some delay but not over an hour to be seated and another hour to actually start eating, even after checking in early at 4:40p. Food was good as always and service once seated was good but the wait time was ridiculous, especially because we had reservations.
   

   Benihana - Downey, CAResponded 4 days ago

   Hello, Elva! We appreciate you taking the time to share your experience at Benihana - Downey. We're glad to hear that you enjoyed the food and found our service good. We apologize for the wait time you experienced, and we understand how frustrating that can be. We assure you that it was not our intention to keep you waiting. We hope you'll give us another chance to provide a better dining experience. Best regards, The Management Team
   

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8. K

   Keshia

   Los Angeles

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Really enjoyed the cook. The food tasted amazing!
   

   Benihana - Downey, CAResponded 4 days ago

   Hey Keshia! Thanks for the review! We're thrilled to hear that you enjoyed your experience with our chef at Benihana - Downey. It's wonderful to know that our food lived up to your expectations! We strive to provide the best dining experience and your feedback is a testament to our efforts. We look forward to serving you again soon.
   

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9. P

   Piers

   VIP

   Las Vegas

   29 reviews

   4.0

   29 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   It was a bit crowded. Server had a little bit of a hard time keeping up. The Chef Chico was really good. Food was very good.
   

   Benihana - Downey, CAResponded 6 days ago

   Thanks for visiting us, Piers. We're glad to hear that you enjoyed our Chef Chico and found our food very good. We apologize if the service was a bit crowded during your visit. Your feedback is valuable and we'll certainly work on improving our service. We hope to welcome you back soon.
   

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10. M

    Michelle

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on December 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Quail was pur chef and he was GREAT! It was fun and he was so energetic and engaging with our table. Our group really enjoyed his entertainment!
    

    Benihana - Downey, CAResponded 6 days ago

    Hi Michelle! Thank you so much for your wonderful review! We're thrilled to hear that you and your group had a great time at Benihana - Downey. It's wonderful to know that our chef's performance and entertainment added to your enjoyment of your meal. We always strive to provide our guests with an energetic and enjoyable dining experience, and it's rewarding to hear that we succeeded. We look forward to serving you and your group again soon! Best regards, The Management Team
    

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