Benihana - Chicago, IL

Review summary

1. M

   Marjorie

   Chicago

   8 reviews

   1.0

   8 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 2

   The wait was ridiculously long and no one seemed to care.
   

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2. W

   William

   Chicago

   3 reviews

   vip
   1.0

   3 reviews

   Dined on November 11, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Dirty. Bad service. OK food. Would never cone back.
   

   Benihana - Chicago, ILResponded on November 14, 2024

   Thanks for the feedback, William! We're truly sorry to hear that your experience at Benihana - Chicago did not meet your expectations. It's disappointing to know that you found our service and food to be below par. We always strive to provide top-notch service and delicious meals to our guests, and it's clear we missed the mark during your visit. Your feedback is invaluable to us, and we assure you that we will address these issues. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to show you the quality we're known for. Best regards, The Management Team
   

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3. S

   Sahara

   New Orleans

   11 reviews

   3.0

   11 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The food was pretty bland. Our server would disappear for 20 min at a time seemed like. The cook was nice and kept us engaged. We waited for to go cups so long we just left.
   

   Benihana - Chicago, ILResponded on November 11, 2024

   Thanks for visiting us, Sahara! We're sorry to hear that your experience at Benihana - Chicago didn't meet your expectations. We strive to provide our guests with flavorful food and attentive service, and we regret that we fell short this time. We're glad to hear that you found our staff to be pleasant and engaging. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future. The Management Team at Benihana - Chicago
   

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4. s

   steve

   Chicago

   4 reviews

   vip
   5.0

   4 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome experience this time. Our chef, Ardis, was the real deal. Hilarious, fun, and without a doubt the most delicious Benihana experience we’ve had in the past few years. Wonderful service all around.
   

   Benihana - Chicago, ILResponded on November 11, 2024

   Hey Steve! Thanks for the review! We're thrilled to hear that you had an awesome experience at Benihana - Chicago. It's wonderful to know that our chef, Ardis, made your visit memorable with his unique sense of humor and the best-ever Benihana experience. We're also glad that you found our service excellent. We strive to provide the best value to our customers and your feedback validates that. We look forward to serving you again soon.
   

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5. J

   Jeff

   Chicago

   6 reviews

   4.0

   6 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was great, staff was very good, would definitely eat there again.
   

   Benihana - Chicago, ILResponded on November 11, 2024

   Hey Jeff! Thanks for the feedback! We're thrilled to hear that you enjoyed our food and found our staff to be good. We strive to provide excellent service at Benihana - Chicago. We're glad you'd consider eating with us again. We appreciate your ratings and look forward to serving you again soon.
   

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6. K

   Kat

   Chicago

   87 reviews

   vip
   5.0

   87 reviews

   Dined on November 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is always a nice time at Benihana's. I was celebrating my birthday and it was nice they did some special things. Sergio our cook was fantastic and fun.
   

   Benihana - Chicago, ILResponded on November 6, 2024

   Hi Kat! Thank you for choosing Benihana - Chicago to celebrate your special day! We're thrilled to hear that you enjoyed your experience with us, especially the birthday treat. It's wonderful to know that our team made your celebration even more enjoyable. We're also glad you found our service to be top-notch. We appreciate your feedback and look forward to welcoming you back for another memorable experience. Best, The Management Team
   

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7. E

   Ellen

   Chicago

   41 reviews

   vip
   5.0

   41 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Valentina, the waitress, was terrific. A great addition to the staff.
   

   Benihana - Chicago, ILResponded on November 4, 2024

   Hey Ellen! Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our staff at Benihana - Chicago. It's always our goal to provide a fantastic service and we're glad we hit the mark for you. We look forward to welcoming you back soon. Best, The Management Team
   

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8. D

   Denise

   Orlando

   1 review

   5.0

   1 review

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great server Miya was amazing can never finish my big plate the portions are huge
   

   Benihana - Chicago, ILResponded on November 4, 2024

   Hi, Denise! Thank you so much for your wonderful review. We're thrilled to hear that you enjoyed your dining experience with us at Benihana - Chicago. It's always our goal to provide excellent food and service, and we're glad to know we hit the mark during your visit. We're also glad to hear that you found our portions to be generous. We strive to cater to all our guests' needs and preferences, and your kind words are a testament to our efforts. We look forward to serving you again soon. Best Regards, The Management Team
   

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9. P

   Princess

   New Orleans

   1 review

   5.0

   1 review

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is awesome! We will definitely come back here on our next visit
   

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10. A

    Amanda

    Detroit

    3 reviews

    1.0

    3 reviews

    Dined on October 31, 2024

    1. Overall 1
    2. Food 4
    3. Service 2
    4. Ambience 1

    Had 8:00 reservations. Chef didn't get to our table until after 9. Our family of 3 was sat with what appeared to be a "night shift worker" and her entourage. She and her group were having extremely inappropriate, vulgar, loud phone conversations the entire 2+ hour experience. Their crew was incredibly rude to the chef the entire time he cooked. We felt so sorry for him as he was an older gentleman. We could not wait to leave.
    

    Benihana - Chicago, ILResponded on November 4, 2024

    Hi, Amanda! We're really sorry to hear about your experience. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We always strive to provide a comfortable and enjoyable dining experience for our guests, and we regret that we fell short this time. We appreciate your feedback regarding the behavior of the night shift worker and her entourage. We assure you that we will address this issue with our team to ensure a more pleasant and respectful environment for our guests in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best, The Management Team
    

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