Benihana - Boca Raton, FL

Review summary

1. C

   Carolina

   Miami

   7 reviews

   3.0

   7 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Good was excellent but service was ok… server would disappear often
   

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2. J

   Jeanne

   Los Angeles

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The prices keep going up and the quality keeps going down. The noise level was horrible, not from the patrons, but from the design of the fans.
   

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3. K

   Krissawan

   West Palm Beach

   9 reviews

   4.0

   9 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   We had a reservation at 6.30 pm. But didn’t get seated until almost 7 pm. Our server was nice and got our table’s orders retry quick. The chef was ok. We had a better chef that did more trick with the flame and knife show before. The noise level was very loud which is usual for this place.
   

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4. W

   William

   Fort Lauderdale

   61 reviews

   4.0

   61 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very good! Always fun at Benihana! Good food, good time. Great service!
   

   Benihana - Boca Raton, FLResponded 2 days ago

   Hi William, thank you for your wonderful review! We're thrilled to hear that you always had fun at Benihana - Boca Raton. It's great to know that our food and service met your expectations. We strive to provide a memorable experience for all our guests and your feedback is a testament to that. We hope to see you again soon!
   

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5. K

   Kim

   West Palm Beach

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our cook was awful. It seems to be his first day. Did not talk the entire time and there was no show
   

   Benihana - Boca Raton, FLResponded 2 days ago

   Hi Kim, we're truly sorry to hear about your recent experience at Benihana - Boca Raton. It's disappointing to know that the service you received did not meet our usual high standards. We strive to provide excellent service to all our guests and it's clear we fell short during your visit. We appreciate your feedback and will certainly address this with our team to ensure it doesn't happen again. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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6. a

   adriana

   VIP

   Fort Lauderdale

   163 reviews

   5.0

   163 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I went when it just first open and the ventilation was horrible, now I was happy to say it got fixed, food was great, great service, waiter was very accommodating, food was fresh and tasty, definitly a neighborhood gem, will be back
   

   Benihana - Boca Raton, FLResponded on December 15, 2024

   Thanks for visiting us, Adriana! We're thrilled to hear that you enjoyed the fresh, tasty food and found our service to be great. We appreciate your feedback about the ventilation and will certainly take care of it. It's wonderful to know that you consider us a neighborhood gem. We look forward to welcoming you back soon. Best regards, Benihana - Boca Raton Management Team.
   

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7. L

   Laurel

   VIP

   West Palm Beach

   12 reviews

   5.0

   12 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious. Service was good. Only complaint is it is noisy but that is part of the experience.
   

   Benihana - Boca Raton, FLResponded on December 15, 2024

   Thanks for the feedback, Laurel! We're thrilled to hear that you enjoyed the food and service at Benihana - Boca Raton. We understand that the noise level can sometimes get a bit high, but we're glad you've come to appreciate the vibrant atmosphere as part of the dining experience. We appreciate your understanding and look forward to serving you again soon. Best, The Management Team
   

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8. M

   Moe

   VIP

   Los Angeles

   24 reviews

   5.0

   24 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was great as always. We were impressed with the John the GM who welcomed us, helped the wait staff and was fully engage to ensure we and other clients were happy. Jasmin was wonderful as always and Hector the manager was cooking & training the new hires. It's great to see the entire team working closely together to deliver an outstanding customer experience. Thank you and keep up the great work!!! Moe & Liya (veggie fried gal)
   

   Benihana - Boca Raton, FLResponded on December 15, 2024

   Hey Moe! Thanks for visiting us at Benihana - Boca Raton! We're thrilled to hear that you and your friends had a great experience. It's our pleasure to provide you with our best service and to ensure your satisfaction. We're glad to hear that our team is delivering an outstanding customer experience. We look forward to serving you again soon!
   

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9. S

   Shari

   Orlando

   8 reviews

   2.0

   8 reviews

   Dined on December 7, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   It felt cafeteria like, little ambiance, very loud, cold soup, tacky service
   

   Benihana - Boca Raton, FLResponded on December 16, 2024

   Hi, Shari! We're truly sorry to hear about your less than satisfactory experience at Benihana - Boca Raton. We strive to provide an enjoyable and comfortable environment for our guests, and it's clear we fell short during your visit. We also regret that our service did not meet your expectations. Your feedback is crucial for us to improve and we appreciate you bringing these issues to our attention. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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10. A

    Amy

    VIP

    Orlando

    1 review

    1.0

    1 review

    Dined on December 5, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Seated at 7 pm and chef didn’t even start cooking food til after 8. Food was over seasoned and just mediocre.
    

    Benihana - Boca Raton, FLResponded on December 9, 2024

    Hey Amy! Thanks for visiting us at Benihana - Boca Raton. We're truly sorry to hear about your disappointing experience. It's disappointing to hear that your meal was over-seasoned and not up to our usual high standards. We understand how frustrating this must have been for you. We strive to provide our guests with exceptional service and delicious food, and it seems we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to impress you in the future. The Management Team
    

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