Benihana - Boca Raton, FL

Review summary

1. J

   John

   West Palm Beach

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Nov 25 6:15 We arrived about ten minutes early and were told to sit by the doors until a table was ready. I decided to sit in the standard seating area rather than where the chef cooks in front of you. After about ten minutes, a waiter finally came to our table. We went in for our reservations and we were greeted by some respectful and helpful staff. Our waiter was not so good; she was very confused about menu items and barely knew what she was doing. I ordered lemonade, and almost 10-15 minutes later, she came back telling me there’s no lemonade, so I got something else. When ordering my entree, she took my order, then came back telling me that she can’t do that anymore, so I had to get something else. While eating, I saw two employees around the bar area/sushi area eating the food on display with their hands. That’s disgusting and not a sight I’d like to see while eating my food, and we also had sushi. Benihana is a nice place, but this location is not at the same standards as others, it seems. People were just walking and talking while others were eating with their hands. My waiter was barely around or even attentive to our table. It also was not busy at all at one point we were the only ones sitting but our food took so long to arrive. Just a bad experience overall; next time I’d like to eat out I’ll make sure not to go to this restaurant again, this one is a no-go. Take my advice and save your money do not eat at this place this people don’t seem like they give a dam. The food was not flavorful and 100% not worth my money. For a 40 minute drive and over $100 for this it’s not worth.
   

   Benihana - Boca Raton, FLResponded 1 day ago

   Thanks for visiting us, John! We're truly sorry to hear about your disappointing experience at our Boca Raton location. We strive to provide excellent service and it's clear we fell short during your visit. We take your feedback seriously and will address the concerns you've raised about our service and food quality. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide the experience you deserve. Best, The Management Team
   

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2. J

   Jonathan

   West Palm Beach

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The service was trulu great and the food was exceptional as always. My only issue is the noisy, obtrusive sound level of their ventilation and exhaust system. This needs to be resolved.
   

   Benihana - Boca Raton, FLResponded 1 day ago

   Hi, Jonathan! Thank you for your review and for your continued support with our service. We're thrilled to hear that you enjoyed our food and found our service to be great. We do apologize for the noise level and appreciate your feedback on this matter. We will certainly take your comments into consideration as we continuously strive to improve our guest experience. Looking forward to serving you again soon. Best, Benihana - Boca Raton Management Team
   

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3. B

   Barry

   West Palm Beach

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Tmeathe steak was very poor. Low quality meat and om the grill. Tough and tasteless. The only part I enjoyed was the fried rice. Poor value. I would not go back
   

   Benihana - Boca Raton, FLResponded 2 days ago

   Dear Barry! Thanks for visiting us at Benihana - Boca Raton. We're sorry to hear about your experience with the steak. We take pride in our quality and preparation, and it's disappointing to hear we didn't meet those standards during your visit. We appreciate your feedback and will use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future.
   

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4. E

   Emily

   Miami

   5 reviews

   4.0

   5 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   made a reservation for 6:30 didn’t sit down till 7 and she’s came out at 7:40. we had to say something three times before someone actually came out to help us. besides the hiccup in the beginning food was good
   

   Benihana - Boca Raton, FLResponded on November 18, 2024

   Thanks for the review, Emily! We're sorry to hear about the delay you experienced during your visit. It's disappointing to know that you had to wait despite having a reservation. We're glad that you enjoyed the food. We appreciate your feedback and will use it to improve our service. We hope to serve you again and provide a better experience.
   

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5. S

   Shannan

   West Palm Beach

   2 reviews

   vip
   2.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   My reservation was for 6:30pm. We did not get served until 7:15pm and no show until 8pm. We waited forever. The server forgot our white rice. The Chef doing the show was inappropriate for the kids we had at our table. Will not be going back.
   

   Benihana - Boca Raton, FLResponded on November 17, 2024

   Thanks for the review, Shannan! We're sorry to hear about your experience at Benihana - Boca Raton. It's unfortunate that you had to wait for such a long time, and we understand your frustration regarding the service and the Chef's behavior. We strive to provide a seamless dining experience for our guests, and we apologize for falling short in this instance. Your feedback is important to us and will be used to improve our service in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make your experience better. Best, The Management Team
   

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6. T

   Tova

   West Palm Beach

   1 review

   5.0

   1 review

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always delicious and great service. Huge portions of amazing food, always end up taking some home can never finish it.
   

   Benihana - Boca Raton, FLResponded on November 17, 2024

   Hey, Tova! Thank you so much for your kind words and perfect ratings! We're thrilled to hear that you enjoyed our food and service. We're also glad to know that our generous portions have left you wanting more. Your kind words mean a lot to us and we can't wait to serve you again soon. Best, The Management Team
   

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7. L

   Lauren

   West Palm Beach

   7 reviews

   vip
   3.0

   7 reviews

   Dined on November 12, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Had a reservation for 8 women got there on time, restaurant wasn’t crowded yet they made us wait in the lobby for everyone to arrive before they seated us. Waitress crashed bar tray and drinks and glass went flying all over friends handbag. No drink or apology offered. Chef was boring, no tricks at all , food was bland and tasteless. Where was the garlic? We were all disappointed. Would not return
   

   Benihana - Boca Raton, FLResponded on November 14, 2024

   Thanks for the feedback, Lauren! We're truly sorry to hear about your recent experience at Benihana - Boca Raton. It's clear that we fell short in providing the service and dining experience you deserve. We understand your frustration about the wait time and the mix-up with the bar tray, and we sincerely apologize for these lapses. We're also sorry to hear that you found our food to be bland and tasteless. We take pride in our culinary skills and your feedback will help us improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will reconsider and give us another chance to make it right. Best regards, Benihana - Boca Raton, FL Management Team
   

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8. N

   Ninka

   Denver

   18 reviews

   vip
   5.0

   18 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always my experience at this restaurant is amazing. I love the staff and the food is cooked perfectly every time. I highly recommend this restaurant.
   

   Benihana - Boca Raton, FLResponded on November 12, 2024

   Thanks for the feedback, Ninka! We're thrilled to hear that you had an amazing experience at Benihana - Boca Raton. It's always a pleasure to know that our team's efforts are appreciated and that our food is cooked to perfection every time. We're glad that you enjoyed your visit and recommend us to others. We look forward to serving you again soon!
   

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9. J

   Jorge

   West Palm Beach

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, attention, food preparation and quality. Great vibe. Thank you to all staff!
   

   Benihana - Boca Raton, FLResponded on November 11, 2024

   Thanks for visiting us, Jorge! We're thrilled to hear that you enjoyed the service, attention, and food preparation at Benihana - Boca Raton. Your kind words about our vibe are greatly appreciated. We always strive to provide the best for our valued guests like you. We hope to see you again soon!
   

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10. M

    Moe

    Los Angeles

    22 reviews

    vip
    5.0

    22 reviews

    Dined on November 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent dinner as always!!!! Our chef Resanado was very good, humorous and accommodating to the entire table on how they wanted each meal cooked. Our waitress (sorry, I forgot her name) provided excellent customer service. She monitored everyone's drinks and filled them before being asked. Thank you again BH team!!!! Keep up the outstanding work. Moe & Liya (fresh veggie rice gal)
    

    Benihana - Boca Raton, FLResponded on November 9, 2024

    Hi, Moe! How are you doing? Thank you so much for your wonderful review and for choosing to dine with us at Benihana - Boca Raton. We're thrilled to hear that you had a great experience with our chef and that our team provided excellent service. We always aim to make our guests feel comfortable and at ease, and we're glad to see we hit the mark with you. We appreciate your kind words and we look forward to serving you again soon. Best regards, The Management Team
    

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