Benihana - Addison Walk

Benihana - Addison Walk reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Shereka

   Dallas11 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   This by far was probably my worst experience at Benihana’s. It was my daughter’s 10th birthday. I hibachi guy name Juan didn’t do any of the theatrics that Benihana is known for. He literally burnt the shrimp burnt my scallops didn’t speak other than do you want some sauce and thank you if our server wasn’t so amazing I would’ve read the entire experience a one. I had to ask for more shrimp for my daughters, shrimp hibachi kids meal because he burnt the shrimp and it was her birthday meal. Is her favorite restaurant they enjoy going every year on their birthday. This year was very subpar
   

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2. T

   Travis

   Unspecified1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Benihana is always a great experience. I had never been to the Addison location and was pleasantly surprised. Our chef was energetic and extremely funny. My girlfriend and I enjoyed it very much for her birthday.
   

   Benihana - Addison WalkResponded 4 days ago

   Thanks for the review, Travis! We're thrilled to hear that your recent visit to our Benihana - Addison Walk location was a great experience. It's wonderful to know that you enjoyed your chef's energetic and hilarious performance and that you had a memorable birthday celebration with your girlfriend. We appreciate your feedback on our value and we're always striving to provide the best experience for our guests. We hope to see you again soon for another enjoyable dining experience!
   

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3. E

   Evyn

   Dallas1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   I love Benihana. Have been going for years to many of their locations. I went on a Monday at 5pm to celebrate my son's and my birthdays. The restaurant was dead. One other table. Yet the service was extremely SLOW. The food was great, though. Ordered a few things and never got them. Had to let the server know that I was still being charged.
   

   Benihana - Addison WalkResponded 4 days ago

   Thanks for the review, Evyn! We're thrilled to hear that you've been a loyal customer of Benihana - Addison Walk for years. We're sorry to hear that your recent experience didn't match your previous ones. We understand your frustration regarding the slow service and the discrepancy in your orders. We strive to provide a seamless dining experience for all our guests and we're sorry if we fell short this time. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Best regards, Benihana - Addison Walk Management Team
   

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4. S

   Shecarra

   Los Angeles2 reviews

   5.0

   Dined on April 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience at the Benihana’s Addison location was amazing! From the moment I walked in to the time I left everything was wonderful. The hostess were kind, my waitress Narciss was the sweetest and Aaron, the chef was the best! I highly recommend anyone who loves hibachi to try them out. We got the Chef’s Tasting and the value you get from that menu is amazing. Everything was delicious! My mocktail was delightful as well. I will definitely be back!
   

   Benihana - Addison WalkResponded on April 16, 2025

   Thanks for the review, Shecarra! We're thrilled to hear that you had an amazing experience at our Benihana - Addison Walk location. It's wonderful to know that our team made your visit pleasant and that you enjoyed the Chef's Tasting and our menu. We're glad you loved your mocktail and we hope to see you back soon!
   

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5. I

   Imara VIP

   Dallas6 reviews

   5.0

   Dined on April 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   I would definitely be back! A wonderful and intimate experience for a couple or a quick friend gathering! It was a great way to celebrate my birthday!
   

   Benihana - Addison WalkResponded 3 days ago

   Hello Imara, We're thrilled to hear that you had such a wonderful experience at Benihana - Addison Walk. It's great to know that we could be a part of your special celebration of your birthday. We strive to provide a wonderful and intimate experience for our guests, and we're glad we hit the mark for you. We appreciate your feedback on the service and value, and we'll certainly take it into consideration. We look forward to welcoming you back soon! Best, The Management Team
   

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6. C

   Crystal

   Dallas2 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   This is a dinner and a show! The food is fantastic, but picky eaters (who don't like veggies) may go home a little hungry. I got all the veggies, so I went home with extra! :)
   

   Benihana - Addison WalkResponded on April 15, 2025

   Thanks for the review, Crystal! We're thrilled to hear that you enjoyed your dinner and our veggie platter at Benihana - Addison Walk. We strive to provide an amazing dining experience for everyone, and we're glad to know we hit the mark for you. We noticed that you may have left hungry, and we appreciate your patience. We're looking forward to your next visit and hope to impress you with our culinary delights!
   

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7. A

   Amber

   Dallas1 review

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   10/10 experience. Everyone was so welcoming and friendly. The general manager, Chris I believe, came to introduce himself and make sure we were all good! Our cook Cameron was entertaining and our server Mai was so helpful as well! Will be back🥰
   

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   Benihana - Addison WalkResponded on April 16, 2025

   Hi Amber, Thank you so much for your glowing review! We're thrilled to hear that you had a 10/10 experience at Benihana - Addison Walk. It's wonderful to know that our welcoming staff and our team's efforts made your visit enjoyable. We're also glad to hear that our team was able to assist you and make sure you were satisfied. Your kind words mean a lot to us and we can't wait to welcome you back soon! Best regards, The Management Team
   

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8. D

   Derek VIP

   Dallas53 reviews

   5.0

   Dined on April 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. My husband and I went there to celebrate my birthday. We were thrilled with he service and the food did not disappoint. Our server was crafty and funny. We enjoyed it.
   

   Benihana - Addison WalkResponded 1 day ago

   Hi Derek, Thank you so much for choosing Benihana - Addison Walk to celebrate your special day! We're thrilled to hear that you and your husband had a great experience with us. It's wonderful to know that our service and food met your expectations. We're also glad that you found our staff to be crafty and funny. We look forward to welcoming you back for many more celebrations in the future. Warm regards, The Management Team
   

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9. F

   Francine

   Dallas1 review

   2.0

   Dined on March 29, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Food was fine. Service was bad. I spent a lot of time correcting mistakes. Not a good experience.
   

   Benihana - Addison WalkResponded on April 1, 2025

   Hi Francine, We're truly sorry to hear about your experience at Benihana - Addison Walk. It's clear that we didn't meet your expectations in terms of service, and for that, we sincerely apologize. We always aim to deliver a great experience, and it's disappointing to hear that we fell short in your case. We appreciate your feedback, and we'll certainly use it to improve our service. Best, The Management Team
   

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10. K

    Kimberly

    Las Vegas1 review

    4.0

    Dined on March 27, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    We came in during happy hour and service was good. Food was hot, delicious and fast! Will definitely be back.
    

    Benihana - Addison WalkResponded on March 30, 2025

    Hello Kimberly, Thank you for taking the time to review your experience at Benihana - Addison Walk. We're thrilled to hear that you enjoyed our food and found our service to be good. We always aim to provide top-notch service and delicious food, so it's great to hear that we hit the mark for you. We appreciate your feedback and look forward to welcoming you back soon! Best regards, The Management Team
    

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