Benihana - Addison Walk

Review summary

1. R

   Richard

   Dallas

   10 reviews

   5.0

   10 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Although service was slow, it did not ruin our dinner. Food was amazing. The server remembered items but beverage service was slow. Food delivered before water was provided. I ordered a sake that came at the end of the meal. Otherwise the evening was perfect!
   

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2. S

   Sanou

   VIP

   Philadelphia

   13 reviews

   1.0

   13 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I had a reservation for 8:15pm. We were told that they were running 30mn late and weren’t seated until an hour later even though there were free tables in the restaurant. Once seated, we waited another 20mn for a server to come get our orders and another 20mn for the chef to come and start making the food. Bad experience
   

   Benihana - Addison WalkResponded today

   Thanks for visiting us, Sanou. We're truly sorry to hear about your recent experience at Benihana - Addison Walk. We understand how frustrating it can be to wait, especially when you have a reservation and a meal in mind. We apologize for the delay and the lack of service you experienced. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your experience better in the future.
   

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3. T

   Trying

   Dallas

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server and cook were exceptional. I will definitely return
   

   Benihana - Addison WalkResponded today

   Hello Trying, Thank you for your kind words and for choosing to dine with us at Benihana - Addison Walk. We're thrilled to hear that you found our service exceptional and enjoyed our food. We strive to provide the best dining experience for our guests, and your feedback is a testament to our efforts. We look forward to welcoming you back soon. Best, The Management Team
   

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4. J

   Jared

   Dallas

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We sat for an hour without even getting our drinks. We were there for my mom‘s 82nd birthday with 10 people, and the manager tells me to be patient the table next to us sitting down after us and had their food being made before we even got our drinks. Our hibachi shelf was great, but the manager was lacking in professionalism, and the server was probably the worst I’ve ever had. 
   

   Benihana - Addison WalkResponded today

   Thanks for the feedback, Jared. We're sorry to hear about your experience at Benihana - Addison Walk. We understand how important timely service is, especially on such a special occasion as your mother's birthday. We apologize for the delay and the lack of professionalism you experienced. We also regret that you found our hibachi shelf satisfactory. We'll definitely work on these areas for improvement. We hope to have the opportunity to serve you better in the future. Best regards, Benihana - Addison Walk Management Team
   

   1 person found this helpful

5. A

   Anne

   VIP

   Dallas

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waiter EJ was the best!!! We were seated at 6:29 even though we had a 6 pm reservation. The women’s bathroom needed attention
   

   Benihana - Addison WalkResponded today

   Thanks for the feedback, Anne! We're thrilled to hear that our waiter, EJ, made a positive impression on you. We're sorry to hear about the issue with the restroom timing and appreciate your understanding. We're committed to providing the best service possible and your comments will help us improve. We hope to welcome you back to Benihana - Addison Walk soon!
   

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6. C

   Chris

   VIP

   Seattle

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic overall experience tonight at Benihana.
   

   Benihana - Addison WalkResponded today

   Thanks for the review, Chris! We're thrilled to hear that you had a fantastic overall experience at Benihana - Addison Walk. It's wonderful to know that you enjoyed our food, service, and found value in our offerings. Your kind words truly mean a lot to us. We look forward to welcoming you back soon. Best, The Management Team
   

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7. A

   Ana

   Unspecified

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice experience! spent $95 on two people, chef aaron was amazing & spoke spanish !
   

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   Benihana - Addison WalkResponded 6 days ago

   Hello Ana, Thank you for taking the time to leave us this wonderful review. We're thrilled to hear that you had a great experience at Benihana - Addison Walk. It's always our goal to provide excellent service in both English and Spanish, so we're glad we could communicate with you. We're also glad you found the chef's experience amazing and enjoyed the value of our meals. We appreciate your feedback and hope to see you again soon. Best regards, The Management Team
   

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8. A

   Allegra

   VIP

   Chicago

   1 review

   1.0

   1 review

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made a reservations in advance for Valentine’s weekend. However, upon arriving, we were informed there would be an additional hour wait beyond our reservation time. It was incredibly frustrating and felt disrespectful, given that it was such a special occasion. I understand things can get busy, but what’s the point of allowing reservations if they won’t be honored? This complete lack of consideration for our time ruined our plans, and I couldn’t help but feel that they didn’t value their guests. It was a huge letdown.i have dined at Benihana many times this experience has really made me question if I want to give them my business anymore.
   

   Benihana - Addison WalkResponded 6 days ago

   Thanks for the feedback, Allegra. We're truly sorry to hear about your experience at Benihana - Addison Walk on Valentine's weekend. We understand that special occasions like this can sometimes be hectic, and we regret that this caused you inconvenience. We appreciate your patience and understanding, and we're truly sorry that this negatively impacted your evening. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our service. We hope to have the chance to make it up to you in the future.
   

   1 person found this helpful

9. D

   Desirae

   Dallas

   1 review

   1.0

   1 review

   Dined on February 16, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I booked a reservation for 615pm and got there and was told we had to wait another 45 minutes for my reservation because they’re behind on reservations. I’ve never been to a restaurant where i made a reservation and had to wait so much longer to be seated. That is supposed to happen with walk in’s. My party and I had to sit at the bar. Upon seating there the bar table was sticky. We had to ask for the area to be wiped down, when we finally got our orders taken we had to ask for our appetizing dishes to be removed so that we could have room for our entrees, we had to ask for more water, and had to keep getting our waiter, Tk’s attention for anything else.
   

   Benihana - Addison WalkResponded 7 days ago

   Hi Desirae, We're really sorry to hear about your recent experience at Benihana - Addison Walk. We understand the frustration and disappointment caused by the reservation issues and the unexpected wait. We assure you that this is not the standard of service we strive to provide. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Best Regards, The Management Team
   

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10. O

    Omar

    San Francisco

    3 reviews

    3.0

    3 reviews

    Dined on February 15, 2025

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 4

    The wait was two hours by the entrance and another 30 minutes waiting for the chef. The food was delicious!!
    

    Benihana - Addison WalkResponded 7 days ago

    Hi Omar, We're thrilled to hear that you enjoyed your dining experience at Benihana - Addison Walk! It's always our goal to provide delicious food and top-notch service, and we're glad we hit the mark for you. We apologize for the wait you experienced, and we appreciate your patience. Your feedback is invaluable to us, and we'll certainly work on improving our service time management. We hope to welcome you back soon for an even better experience! Best, The Management Team
    

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