Bâton Rouge Grillhouse & Bar - Thornhill

Bâton Rouge Grillhouse & Bar - Thornhill reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   John

   Toronto4 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   We have been to this location many times in the past and received excellent service and had a great meal. However, this past time couldn't have been worse. 1. Every plate when it was delivered has something wrong or missing. 2. It tooked 15 minutes plus to resolve the missing/wrong issues (it wasn't timed but by the time the correct items were received the main course was finished!) 3. Although we talked to the manager on shift the resolution was inadequate for the poor service and poor results as it came to our dishes. Normally we would have talked to the manager again but at this point we just wanted to get out. 4. Even getting water was a challenge as we ordered soup and finished those before the water was brought to our table then wasn't refilled until just before we were about to leave. We may revisit but it will be a VERY long time before we do.
   

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2. Y

   Yadira

   Toronto5 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   Excellent waiter! Food wasnt as good! Mash was cold and the mushroom sauce it felt like soup. The pretzel was great! Caesar salad was good! The fries my kids had was great! Meat was ok. In general was a good experience. I just feel quality of food has gone down
   

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3. A

   A

   Toronto1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Two of us eat at BR on a regular basis. On Marcy 9, 2025, we both had the Potato Soup and Ribs. The soup was thick, more like pudding. The ribs were burnt and dry. Sent them back. The replacements were only marginally better. Very disappointed. Will not likely return.
   

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4. OT

   OpenTable Diner

   Toronto1 review

   1.0

   Dined on March 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   3 meals ordered. One new york steak was requested to be medium and it came rare. Second New York was requested to be medium rare and it came rare. Both steaks were cold. Only the third steak came medium rare as requested. 2 of the three side ordered came out cold. Service took forever between asking for water, ordering multiple glasses of wine and dessert. We didn’t ask for steaks to be cooked further as we were super hungry and in a rush. Mentioned the steaks to the waitress and she comped dessert which was kind of her. When we’re paying roughly $50 per steak, both the steak and side dishes come improperly cooked and cold, I feel absolutely taken advantage of. Only reason I didn’t take this up with a manager is because I was with my mother and didn’t want to ruin her night. It’s the first time she went out and tried to have a good time in a long time. Thanks Baton Rouge, for taken advantage of regular people, trying to enjoy a Saturday night family meal.
   

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5. K

   Kevin

   Toronto7 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had the gnocchi and it was fabulous! My sister had chicken club! With raspberry cheesecake for dessert, it was a fabulous dinner! Generous portions, we have leftovers! Service was exceptional.
   

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6. r

   rabih VIP

   New York City4 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   good food. excellent service. great ambiance for a gamily with teenage kids.
   

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7. C

   Chris

   Toronto6 reviews

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Brought the bill before we asked for it was going to order coffee and dessert but felt rushed out
   

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8. k

   kat

   Toronto2 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 1

   The table placements where insane . Barely enough room to walk to our table . No room to walk to the bathroom without bumping into someone . Waiting for our table was also crazy. Way too many ppl waiting for their table in such a small little space .
   

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9. S

   Simon

   Toronto1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Went there with my GF for our first Valentines Day dinner. We have a reservation for 8pm and we arrived 5mins early. The receptionist was rude to begin with. Told us to stand on the side and they will call us, so we did. But then, the second party after us was seated right away when they get to her and I heard they are also 8pm reservations. I mean, I can understand they are busy last night, but she looks so overwhelmed and chaotic. After a long while, the manager came out to tell her numbers of tables are available, she looks confused and finally told us we can go in. The setup was bizarre, they crowded so many tiny tables there and it is very uncomfortable. We ordered salads for starter but our entrees came first, I have to remind her again that we ordered Salads. The Steak is Ok, but the ribs are way too dry/burn. Presentation of the food is next to nothing. I will say the overall experience is worst than a cheap $20 meal at a Chinese cafe. I understand it must be busy on Valentine’s Day, but if u cannot keep up with the business and maintain the quality of your food and service, you should not have jammed that many tiny tables in there. So regret spending our first Valentine’s Day dinner there.
   

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10. B

    Bianca

    Toronto2 reviews

    5.0

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    had a great experience, my boyfriend and I came for dinner for valentine’s day. we only had to wait a few minutes to be brought to our table and our waitress was amazing, she was very attentive and gave us outstanding service. food came out very fast and everything tasted great. only complaint would be that our table was very small and it felt like we were pushed together with everyone, would have preferred a booth especially as i booked this reservation almost a month in advance
    

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