Bar Louie - Center Valley

Review summary

1. OT

   OpenTable Diner

   Philadelphia1 review

   3.0

   Dined on March 21, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food is meh. Idk what else to say to meet the 50 character minimum
   

   Bar Louie - Center ValleyResponded 3 days ago

   Thank you for sharing your feedback. We appreciate you giving us a try and are always looking for ways to improve. If there’s anything specific we could have done to make your experience better, we’d love to hear your thoughts. We hope to have the opportunity to serve you again!
   

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2. S

   Salu

   Dubai1 review

   5.0

   Dined on March 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Amazing food…each thing we ordered was better than the previous item! The ambience was stunning and well lit. Will definitely go back.
   

   Bar Louie - Center ValleyResponded on March 19, 2025

   Salu - Thank you so much for sharing this wonderful feedback! We’re thrilled you enjoyed each dish and loved our ambiance. It’s always our goal to create a memorable dining experience, and we’re delighted to hear you plan to come back. We look forward to welcoming you again soon!
   

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3. H

   Henry VIP

   Philadelphia35 reviews

   5.0

   Dined on March 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great server Megan K. Tremendous menu and wonderful drafts!
   

   Bar Louie - Center ValleyResponded on March 16, 2025

   Henry - Thank you for your wonderful feedback! We're delighted to hear that you had a great experience and that Megan K. provided excellent service. We’ll be sure to pass along your kind words to her! We’re also glad you enjoyed our menu and draft selection. Looking forward to welcoming you back again soon!
   

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4. L

   Lynn VIP

   Philadelphia20 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Arrived during happy hour!! Had a fantastic cocktail and appetizers!! Everyone enjoyed it!!
   

   Bar Louie - Center ValleyResponded on March 1, 2025

   Thanks for the feedback, Lynn! We're thrilled to hear that you enjoyed your time during happy hour! It's wonderful to know that our cocktails, appetizers, and overall experience made a positive impression on you. We strive to provide our guests with a memorable dining experience, and your feedback is a testament to our efforts. We look forward to welcoming you back soon!
   

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5. S

   Stanley

   Philadelphia1 review

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   The food took forever we were there for three hours and the food was cold think it was sitting in the back for a while before it got to us
   

   Bar Louie - Center ValleyResponded on February 15, 2025

   Stanley - Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet expectations, especially with the wait time and temperature of your food. This is definitely not the experience we aim to provide, and we truly apologize for the inconvenience. We care deeply about our guests and want to provide the best experience possible. I have sent an email to you which will allow me to look into your visit further. Sincerely, Bar Louie Guest Relations.
   

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6. S

   Sarah

   San Francisco1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We had made a reservation for Valentines Day for their four course meal special. We were seated at 7:15 PM and by 8:15 we had only been served wine, not even the first of the four courses. The only answer we were given was that the kitchen was backed up, but it was clear they made more reservations than they could adequately service. We left at 8:15 having been served no food. I have never left a restaurant like this before and it was truly one of the most unfortunate service experiences I've had.
   

   Bar Louie - Center ValleyResponded on February 17, 2025

   Sarah - We're truly sorry for the Valentine's Day experience you had. It's clear we fell short in providing the level of service we strive for. We understand your disappointment and we sincerely apologize for the inconvenience caused. I have sent an email to you which will allow me to look into your visit further and make this right. Sincerely, Lori / Bar Louie Guest Relations.
   

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7. D

   Dom

   Philadelphia1 review

   1.0

   Dined on February 14, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Food takes a long time to come out here. Servers are very friendly
   

   Bar Louie - Center ValleyResponded on February 15, 2025

   Dom - I’m really sorry to hear that your experience didn’t meet expectations, especially for a special occasion like Valentine's Day. We care deeply about our guests and want to provide the best experience possible. I have sent an email to you which will allow me to look into your visit further. Sincerely, Bar Louie Guest Relations.
   

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8. S

   Sandy

   Greater Boston11 reviews

   1.0

   Dined on February 14, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   The service was not good. Everything took 3x as long as it should. One person in the party got their food 20 min after the rest of the table and had to eat alone. The food that did come out was cold which meant the food was sitting out to get to our table.
   

   Bar Louie - Center ValleyResponded on February 16, 2025

   Sandy - We sincerely apologize for the delays and the issues with your meal. This is not the experience we want for our guests, and we understand how frustrating it must have been. We take your feedback seriously and will be addressing this with our team to ensure better timing and food quality. I have sent an email to you which will allow me to look into your visit further. Sincerely, Bar Louie Guest Relations.
   

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9. C

   Courtney VIP

   New York City2 reviews

   3.0

   Dined on February 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   The food was average bar food- not bad, but nothing you would crave. The service is poor. Our dinner came after 30 minutes and we needed a knife but we didn’t see the server again for over 20 minutes.
   

   Bar Louie - Center ValleyResponded on February 16, 2025

   Courtney - We appreciate your feedback and are sorry to hear that your experience didn’t meet expectations. I have sent an email to you which will allow me to look into your visit further. Sincerely, Bar Louie Guest Relations.
   

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10. M

    Michael

    Philadelphia33 reviews

    3.0

    Dined on January 25, 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    First visit to this restaurant. It took awhile for us to have our drink order taken and then we ordered our appetizer. We had to eventually ask where our appetizer was after about 30 minutes and were told that the kitchen was backed up. then the server went into the kitchen and immediately brought out the appetizer which was warm at best, After another long wait were about to ask where our main course was which then arrived before we asked about it. This was goo food and hot. However, I found a large sheet of paper that separated layers of cheese slices for my sandwich. I brought to my server's attention who did apologize and asked if I wanted to see a manager. Because I did bring it to his attention, I declined. The bill came and there was no adjustment. OK. As I was leaving, some sort of manager arrived and asked us about how the meal was. I said it was fine except for the paper between the cheese slices. He laughed and said "oh, that was you?" Yup. He laughed again because he said that the other manager was helping in the kitchen and he made the mistake with the cheese! They knew about it but no one else came out to apologize or give any discount. I think the managers should have been more responsive without me having to ask to see one.
    

    Bar Louie - Center ValleyResponded on January 27, 2025

    Michael - I am very sorry to read about your visit and would like to look into this further. I will be emailing you from Bar Louie Guest Relations which will allow me to do so. Sincerely, Lori
    

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