Bacchanalia

Review summary

1. S

   Simon

   London

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   Lovely staff and a great location. It was cold inside and the Main course was very poor. Box ticked but will not return.
   

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2. S

   Stefania

   London

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Sunday Opera brunch..Not pleased.. Place looks very nice, similar to the pics. The staff were extremely unprofessional (apart from the Scottish sommelier who was fantastic and willing to help us). Generally the staff do not know how to properly manage and run the place!!! Long waiting times to hang a coat and enter, angry customers waiting in the queue. Not proper welcoming of customers..The blonde hostess was moody and not smiling , the black coat hanging lady does not speak at all she just takes your cards and disappears for five minutes and you sit there wonder what happened.. the bag guy makes you think you did something wrong and there is a whole bad atmosphere that I don’t understand… It’s obvious that the staff hate each other but staff politics affect the customers who pay serious money for the experience! Long waiting times to order, long waiting times for food.. Food was basic. The Opera singer sings for exactly TWO minutes, then takes an hour break (joke)… drinks arrived after the food. Too pricey for what it is, massive service charge!!! I never take time off my schedule ti write a review but this was definitely needed. Not going back ever again.
   

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3. K

   Kelly

   VIP

   New York City

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Gorgeous venue and food; however, upon arrival the front of house staff member who checked us in was incredibly rude. I was told my reservation wasn’t found and despite showing my open table app , the confirmation text and emails to prove I had a reservation the host told me it wasn’t there and questioned if I’d booked the right date. I was stood at the front for aprrox 5-10 minutes before they decided to say they will seat us. This was whilst 3 other members of staff stood there watching us. I felt really uncomfortable and was contemplating leaving due to this poor service. Once we were sat down the food was lovely and the waitress was very polite. Overall, I’d be mindful of returning due to unwarm welcome at front.
   

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4. N

   Natalie

   VIP

   Philadelphia

   7 reviews

   4.0

   7 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   The ambiance and decor of this place are excpetional really unlike anywhere else. The food and drinks are all right the beef carpaccio and smoked tarama were the best things we had. The truffle tagliatelle was a bit lacking in sauce and the ribeye souvla was all right. Dessert was great and if you have a chance to sit at the Apollo room it is quite special.
   

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5. B

   Büşra

   London

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Perfectttt, I like the vibe and atmosphere:)))))))
   

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6. E

   Eyad

   London

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Undeniably amazing. The setup was fantastic. The vibes were astonishing. The lobster pasta was phenomenal. The greek salad was amazing. The drink options were unparalleled. However, the star of the show was the Medusa Cake. 5 out of 5
   

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7. B

   Bang

   VIP

   Berlin

   7 reviews

   1.0

   7 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Mehr also ein schönes Restaurant war es auch nicht am Ende. Die Kellner lassen einen lange warten, essen hingegen kam nach 2 Sekunden und der Kellner war sehr auf dringlich wegen dem Trinkgeld
   

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8. J

   Jessica

   London

   8 reviews

   3.0

   8 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Wenwere celebrating a birthday and had booked a table in the mezzanine floor only to be gaoled when we were being take. To our seats that it was open so we would be sitting in the main dining room. The woman who took us to our table was rude as were the staff at the front desk when I went to complain. If it wasn’t for lourenzo our waiter we probably would have left. It’s worth a visit but some of the staff were rude and had zero customer service skills.
   

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9. N

   Nejoud

   London

   1 review

   1.0

   1 review

   Dined on December 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Food was very cold - waiter was rude and kept ignoring me - even the drinks arrived after the food overall, wouldn’t come again
   

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10. V

    Varshina

    London

    20 reviews

    5.0

    20 reviews

    Dined on December 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This really was a dining experience. As soon as you step in you are really treated like a customer and we were served so well. The customer service was really good. The food was absolutely amazing and made with really good ingredients. I thought the experience would be overrated but it was just really good and we would be keen to return. Thank you!
    

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