Aurum Food & Wine - Breckenridge

Review summary

1. M

   Mark

   VIP

   New York City

   2 reviews

   4.0

   2 reviews

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Excellent food quality and presentation albeit very overpriced, even charging for rolls. Service was quick and attentive but server seemed detached and even bored. Interior Design was very attractive but very noisy. Overall experience was good but not sure if we would ever go back.
   

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2. J

   Jennifer

   Denver

   6 reviews

   3.0

   6 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We've been eating at Aurum for several years. Last night was our worst experience. I still like the ambiance. Our server was good, but quite busy. Cauliflower appetizer was very delicious! We received our salad missing some ingredients - when we told the server she reported the kitchen said "the mix doesn't have much kale" which led me to believe they are using bagged salad. Doesn't explain why there was absolutely no quinoa. The steak on the surf and turf was awful. no seasoning. Bland. For a restaurant of this quality and price a steak should be seasoned. The server did remove the charge from our bill - we appreciated that. Overall I would recommend going for drinks and appetizers. Skip the entrees.
   

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3. A

   Alicia

   Cancun

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My food was amazing. I ordered the lamb. It surpassed my expectations.
   

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4. H

   Helena

   VIP

   Washington DC

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Stewart who is the person at the host stand was very rude. He was not accommodating at all. When my friend asked if we could be seated close to each other because she was celebrating her birthday, he denied our request. Additionally, he told my friend that she was intoxicated, which she was not, and that he understood that she was loud because she was Hispanic. She was not being loud and saying g that she was Hispanic was an assumption on his part. Stewart ruined the whole night.
   

   Aurum Food & Wine - BreckenridgeResponded 2 days ago

   Thank you for taking the time to reach out, Helena, I’m so sorry that we were unable to seat your reservations together. In our small, intimate space, we are limited in how we can accommodate large parties. For future celebrations, please consider our private dining options which offer more plentiful seating and space for large groups to be seated together. It is our expectation that all of our team members provide unwavering hospitality, especially when unable to accommodate a guest request. Your feedback, though difficult to hear, encourages us to reflect on opportunities to improve as we pursue our mission to create best in class hospitality experiences. Please accept our sincere apologies that your evening didn’t meet your expectations and thank you again for your feedback.
   

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5. A

   Andrea

   Miami

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Terrible experience. The manager on staff Stuart was extremely rude. Above anything I have ever experienced in my life. He accused me of being rude to my waitress. However what really shocked me was the racial comments he made against Hispanics. Claiming he was Hispanic himself. For the record my waitress hugged me and said he was wrong and that I was great. Also wished me a happy birthday. I was hoping I could celebrate a nice night however this man completely changed that. I will never forget how I was made to feel last night. I will never go back. And I really hope that man gets fired and put in his place. Terrible experience.
   

   Aurum Food & Wine - BreckenridgeResponded 2 days ago

   Hello Andrea, Please accept our sincere apologies that you left Aurum feeling disappointed. It is our expectation that our team members operate with the utmost grace and kindness. Our teams aspire to provide service in a way that makes all guests feel welcomed, fulfilled, and genuinely better than before they walked through our doors. While we may not knock this aspiration out of the park every single time, we always reflect on any miss to leverage the learning opportunity afforded to us. Your feedback is valuable to our continued growth and pursuit of excellence, and is greatly appreciated.
   

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6. C

   Christian

   VIP

   London

   4 reviews

   2.0

   4 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Out of 6 dishes in the tasting menu, we only liked one. This place is overpriced for the quality of their food. The attitude of hosts and servers was also not very nice. Would not recommend anyone to visit this place
   

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7. N

   Nancy

   New York City

   13 reviews

   3.0

   13 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   The food and service were fabulous. I wouldn't have minded the high prices if the ambience matched it. It has a loud, diner feel. I also didn't appreciate the added 3% for the kitchen. Pay your staff accordingly, don't add it as a junk fee.
   

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8. F

   Frances

   New York City

   13 reviews

   5.0

   13 reviews

   Dined on December 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and cocktails with attentive service in a lovely atmosphere
   

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9. L

   Lilia

   VIP

   Austin

   10 reviews

   5.0

   10 reviews

   Dined on December 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and ambiance were great. I do think it’s a bit overpriced but I guess it’s the norm around time for this time of the year.
   

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10. M

    Madison

    New Orleans

    1 review

    5.0

    1 review

    Dined on December 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Great happy hour deals and wonderful, tasty food.
    

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