ATLAS steak + fish - Burnaby

Review summary

1. S

   Shain

   VIP

   Calgary

   33 reviews

   5.0

   33 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you Fitz for preparing our table side appetizer. Richard was outstanding. We had a negative experience when we were being escorted to our table by the hostess that greeted us however Kate one of the other hostesses literally pushed one of my guests and almost pushed my mother who walks with a cane and is partially blind!! We had to ask her not to be aggressive and to slow down as she nearly pushed my mother!! Unacceptable she made no attempt to apologize. We expressed our concern to our server who was very apologetic and provided us excellent service and gave us complimentary dessert which was greatly appreciated. Ot would've been nice for the management to acknowledge our negative experience with Kate. We frequent Atlas and enjoy our visits there.
   

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2. M

   Mackenna

   VIP

   Vancouver

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Kim was so lovely and made the experience great. Will be back.
   

   ATLAS steak + fish - BurnabyResponded 1 day ago

   Hi Mackenna, Thank you for your kind words! We're delighted to hear that Kim made your experience so enjoyable. We'll be sure to share your feedback with her. We look forward to seeing you soon
   

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3. D

   Dina

   Vancouver

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Some of the dinner plates arrived cold. Timing must have been oof. I would like to see them add a baked potato as an option and a few vegetables on the plate would be nice instead of having to purchase them as a side.
   

   ATLAS steak + fish - BurnabyResponded 1 day ago

   Hi Dina, Thank you for your feedback. We apologize if the timing of your meal was off and some plates arrived cold. Ensuring perfect service is our priority, and we’ll address this with our team. We also appreciate your suggestions on menu options and will take them into consideration. We hope to welcome you back for a better experience.
   

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4. R

   Rose

   Vancouver

   12 reviews

   3.0

   12 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   First...to be told you have 2 hours to eat and get out after spending $250+ is ridiculous!!! We were celebrating my husband's birthday - even though he is deceased & NO extra recognition was presented. Do you actually appreciate that people must scrounge together enough money to dine in your facility for special occasions and your policy appears to make them feel inferior!!! Food was good.
   

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5. D

   Don

   VIP

   Toronto

   102 reviews

   5.0

   102 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hve dined in lots of steakhouses, and seldom to they live up to expectations or what I make at home on the grill, or a hot cast iron. Atlas exceeded expectations with their bone in cowboy rib steak, it was excellent!
   

   ATLAS steak + fish - BurnabyResponded 1 day ago

   Hi Don, Thank you for your fantastic review! We're thrilled to hear that our bone-in cowboy rib steak exceeded your expectations. We truly appreciate your kind words and look forward to welcoming you back for another great experience!
   

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6. C

   Cynthia

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always happy dining at Atlas! A great place for dinner and the happy hour drink specials too!!
   

   ATLAS steak + fish - BurnabyResponded 1 day ago

   Hi Cynthia Thank you for your kind words! We're so glad you enjoy dining with us and appreciate our Happy Hour specials. We look forward to welcoming you back again soon
   

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7. D

   Darrell

   VIP

   Vancouver

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was very polite and very quick at taking our food order. The food was very delicious as usual. I highly recommend Atlas Steak & Fish Burnaby.
   

   ATLAS steak + fish - BurnabyResponded 1 day ago

   Hi Darrell, I'm so glad to hear that you had such a positive experience at Atlas Steak & Fish! It's great to know the service and food were both top-notch. I'll make sure your feedback is passed on to the team! Thank you for your recommendation
   

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8. N

   Navid

   Vancouver

   4 reviews

   4.0

   4 reviews

   Dined on February 16, 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Steaks were delicious although mine wasn't cooked as per the order. The hot bread and blue cheese / butter was amazingly good. Service was terrible. Our server was Marina who was always in a rush and inattentive. She forgot our drinks and wasn't present with us throughout our evening. No smiles, no greetings, clearly lacking the skills one needs to work in a steakhouse or fine dining restaurant.
   

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   ATLAS steak + fish - BurnabyResponded 1 day ago

   Hi Navid, Thank you for your feedback. I’m glad you enjoyed the steaks and bread, but I apologize for the service issues. I’ll share your comments with the team to address the concerns with Marina. We strive for great service, and I hope you’ll give us another chance to improve your experience next time.
   

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9. K

   Ken

   Vancouver

   12 reviews

   5.0

   12 reviews

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Dining experience was great. Best asparagus I have ever had. Baked alaska was wonderful.
   

   ATLAS steak + fish - BurnabyResponded on February 15, 2025

   Hi Ken, Thank you for your kind words! We're delighted to hear you enjoyed your dining experience, especially the asparagus and Baked Alaska.
   

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10. C

    Carolyn

    Vancouver

    8 reviews

    4.0

    8 reviews

    Dined on February 13, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    I have been to Atlas a few times and the food is consistently good. They use Josper grill for the meat and it is amazing. I love the wedge salad (so cold and crisp and refreshing). The steak is super tender and tasty. The seafood cioppino is full of seafood. Another highlight is the Baked Alaska as not many places offer this dessert. The service can be hit and miss, depending on the staff and maybe when you are there. They are slightly more attentive during dinner compared to happy hour. At my recent visit, we were celebrating a birthday and they surprised us with a complimentary cake with a candle. The chocolate peanut butter cake was so yummy. We shared the food as the portion can be big. I liked how they would ask if they wanted us to halve the portion into separate plates or keep it whole for us to do it ourselves. I recommend making reservations as it can get busy. The happy hour oysters are still a good price at $2 each (used to be $1). The lobster and prawn roll is quite tiny though.
    

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    ATLAS steak + fish - BurnabyResponded 1 day ago

    Hi Carolyn Thank you for your review! We're thrilled you enjoyed our Josper-grilled steaks, seafood cioppino, and Baked Alaska. Glad we could make your birthday special! We appreciate your feedback and look forward to welcoming you back soon.
    

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