Artisans Restaurant

Review summary

1. OT

   OpenTable Diner

   VIP

   San Francisco

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Things started out nice, the restaurant was very slow which was surprising. There were 4 tables occupied in addition to ours and loads of waitstaff and managers. Our server was very sweet and attentive in the beginning, but the most random thing was when we were presented with the dessert menu, we just didn't see her again for a while. Not sure what was going on, but by the time we were visited again, we had lost interest in dessert and staying. My rule of thumb at a restaurant of this caliber is 5 minutes at most once we're served any kind of menu for a re-visit to see if we have questions etc. It was closer to 15 minutes. Overall, it was a good/decent experience. I think the pricing is reasonable and very fair. I would suggest that each of the servers go for a dining experience at Le Jardinier at MFAH. I had gone there the day before and they've got it down. No doubt my experience at Le Jardinier caused for comparison at Artisans. Thank you
   

   Artisans RestaurantResponded 3 days ago

   Thank you for your feedback — we’re sorry for the less-than-great experience. We’re always learning from our customers, and we’d love to have you back to prove it.
   

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2. A

   Alejandro

   VIP

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious meal! A festival of flavors!!! The chef has thought about every single detail, from the ample variety of ingredients per plate, to their size and presentation. Very nice atmosphere, actually multiple (bar, dinning room, kitchen bar). Will keep going for sure!
   

   Artisans RestaurantResponded 5 days ago

   Thanks so much for your review! We love hearing about our customers’ positive experiences, and we can’t wait to have you back.
   

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3. C

   Clint

   Houston

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent service. The food was cooked perfectly however the flavor of the pistachio crusted sea bass wasn’t to my taste, but was just my personal preference. The lobster bisque was amazing. The sommelier was engaging and entertaining and was completely knowledgeable of everything, food and wine.
   

   Artisans RestaurantResponded 5 days ago

   Sounds like you had a great experience! We’ll try to make your next visit even better. We appreciate your feedback and hope to see you soon
   

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4. E

   Edgar

   VIP

   Houston

   13 reviews

   5.0

   13 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every dish was excellent! The foie gras was especially delicious and Fernando’s service was impeccable!
   

   Artisans RestaurantResponded 5 days ago

   Thanks for the great review! We’re glad you enjoyed your dining experience. Please keep us in mind for your next meal out.
   

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5. L

   Luis

   VIP

   Houston

   47 reviews

   5.0

   47 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food, ambience, and the restaurant is very nicely decorated. Service sometimes took a bit longer than expected but overall was excellent.
   

   Artisans RestaurantResponded on December 16, 2024

   Thanks for the great review! We’re glad you enjoyed your dining experience. Please keep us in mind for your next meal out.
   

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6. M

   Michael

   VIP

   Chicago

   16 reviews

   4.0

   16 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   I really like the owner/chef. The food is excellent French with a bit of imagination. The wine list needs more mid-range options, say $100-$300. The first two we ordered in that range were sold out as well.
   

   Artisans RestaurantResponded on December 16, 2024

   Sorry for the less-than-great experience. We value your feedback, and we hope to have you back soon. We are working on the wine list to improve ourselves. Old Vintages of French wines are rare nowadays, and we will do better in updating our list daily.
   

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7. C

   Carolina

   VIP

   Houston

   20 reviews

   5.0

   20 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server John did a great job. Enjoyed seeing the pastry chef create his beautiful dishes and food cooked to perfection!
   

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   Artisans RestaurantResponded on December 10, 2024

   Thanks so much for your review! We love hearing about our customers’ positive experiences, and we can’t wait to have you back.
   

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8. T

   Terri

   VIP

   Austin

   18 reviews

   2.0

   18 reviews

   Dined on December 8, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Management stressed and arguing w staff Old location better Sommelier dumped water on our food Staff seemed drunk At end of night half empty Lacked vibe Caesar salad was peculiar. Deliberately weird on purpose. Green beans were overcooked.
   

   Artisans RestaurantResponded on December 16, 2024

   We wanted to drop a line to say we got your feedback. Thank you for dining with us, and we will work hard to improve ourselves in the future.
   

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9. O

   Omar

   VIP

   Greater Boston

   4 reviews

   4.0

   4 reviews

   Dined on December 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   A nice restaurant with good food. The food was well-presented and served. Did not find anything exception as was expecting with the whole Artisan theme. The dessert was amazing and that part did feel Artisan in terms of delivery and overall experience of being served dessert!
   

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10. J

    Judy

    Houston

    14 reviews

    5.0

    14 reviews

    Dined on December 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    As always, the food quality and service was outstanding. Could not ask for a more perfect lunch.
    

    Artisans RestaurantResponded on December 6, 2024

    Thanks so much for your review! We love hearing about our customers’ positive experiences, and we can’t wait to have you back.
    

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