Arkadia Grill

Review summary

1. B

   Beth

   Philadelphia4 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   one of our fav dinners in. Miami while staying at Fountainbleu
   

   Arkadia GrillResponded 1 day ago

   Dear Beth, We are delighted to hear that your experience was one of your favorites while staying at Fontainebleau. It is wonderful to know that you enjoyed your time with us, and we truly appreciate your kind words. Your recommendation means a lot, and we look forward to welcoming you back for another exceptional dining experience. Sincerely, Guest Experience Team Fontainebleau Miami Beach
   

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2. R

   Robert

   Las Vegas3 reviews

   3.0

   Dined on March 3, 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Ordinary you expect better from the fountain blue
   

   Arkadia GrillResponded 7 days ago

   Dear Robert, Thank you for taking the time to share your feedback. We're really sorry to hear that your experience didn't meet your expectations. We appreciate your honesty and will use your comments to improve. We hope you'll give us another opportunity to provide the high-quality experience we're known for. Natalie Guest experience team Fontainebleau Miami Beach
   

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3. T

   Tayler

   Kansas City4 reviews

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Dark, Dingy. Food decent. Service needs big improvement. Expensive for value received.
   

   Arkadia GrillResponded 4 days ago

   Dear Tayler We are truly sorry to hear about your disappointing experience at Arkadia Grill. Please accept our sincerest apologies for the ambiance, service, and value not meeting your expectations. We understand how important it is to have a pleasant dining experience, and we regret that we fell short. Your feedback about the atmosphere, service quality, and pricing is very concerning. We appreciate you bringing this to our attention and will address these concerns with our team to ensure improvements are made. If you would like to discuss your experience further, please provide us with your contact information, and we will reach out to you directly. Best regards Luis Guest Experience Team Fontainebleau, Miami Beach, FL
   

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4. b

   beth

   Greater Boston4 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We ordered a pizza which was delicious and a Caesar salad. Our waiter was very attentive and professional. Had a great time.
   

   Arkadia GrillResponded on February 27, 2025

   Dear Beth, Thank you for your kind words! We're delighted to hear that you enjoyed the pizza and Caesar salad, and that our waiter provided attentive and professional service. We're glad you had a great time, and we look forward to welcoming you back soon. Best regards, Jane Guest experience team
   

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5. D

   Debra VIP

   Philadelphia17 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Casual atmosphere, small menu but seem able to adapt offerings to meet the patron's needs...great waiters !!
   

   Arkadia GrillResponded on February 20, 2025

   Dear Debra Thank you for your fantastic review! We are delighted to hear that you enjoyed the casual atmosphere and found our menu adaptable to your needs. It's wonderful to know that our waiters made a great impression on you. We look forward to welcoming you back to the Arkadia Grill for another exceptional experience. Best regards Luis Guest Experience Team Fontainebleau, Miami Beach, FL
   

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6. S

   Sara

   Greater Boston1 review

   5.0

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dinner on the less expensive side for the FTBlue. Our waiter Vinny was great. Spilt the Detroit pizza and Cesar salad w grilled Chicken was enough for 2 ppl. More like a sports bar.. dark but big screen tvs to watch sports. Casual dress.
   

   Arkadia GrillResponded on January 28, 2025

   Dear Sara Thank you for your kind feedback! We’re thrilled to hear you enjoyed your dinner, and we’ll be sure to pass along your compliments to Vinny. We hope to welcome you back soon for another great meal and experience! Best Regards Jarib
   

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7. E

   Evelyn

   E. Tennessee3 reviews

   5.0

   Dined on January 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant is in the Fontainebleau Resort. But is secluded & comfortable with numerous TVs to watch sports. The pizza & salad were delicious. Our server was efficient & friendly but did not rush us.
   

   Arkadia GrillResponded on January 29, 2025

   Dear Evelyn Thank you for your kind words! We're glad you enjoyed the secluded and comfortable atmosphere, as well as the delicious pizza and salad. It's wonderful to hear that our service was both friendly and efficient. We look forward to welcoming you back soon! Best Regards Jarib
   

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8. K

   Karen

   Dundalk2 reviews

   1.0

   Dined on January 12, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We booked a table for 6.30pm on our first night in the hotel and I gave you say we were very underwhelmed by both the food and service that we received. My husband ordered a burger and specified twice to the waiter that he didn’t want cheese on it. I also reiterated this to him whilst he read back our order. We ordered 2 starters and mine was delivered at least 10 minutes before my husband received his which I found amazing and not in a good way. Our main course came out and his burger was covered in cheese so we had to send it back as he’s allergic to cheese. I ate my main course on my own as his burger took another 15-20 minutes to cook. Our total bill came to just under $150 for a bottle of sparkling water, one Pepsi, chicken wings, mozzarella sticks, burger, chicken and side order of fries. Definitely not worth the money as the food was mediocre at best and the service was severely lacking. Would not recommend eating here at all.
   

   Arkadia GrillResponded on January 18, 2025

   Dear Karen Thank you for your feedback, and I apologize for the issues you experienced. The mix-up with your husband's order, the delayed service, and the overall meal quality are not up to our usual standards. I understand your frustration with the pricing as well. I will be addressing this with our team to ensure it doesn't happen again. If you'd like to discuss further or have any other concerns, please feel free to reach out. We truly appreciate your input. Best regards, Jarib
   

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9. L

   Lisa VIP

   Seattle7 reviews

   3.0

   Dined on January 3, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Pepperoni pizza dripped oil The cheese one was much better but still greasy. House salad was delicious. Wait staff was awesome. Drinks average but at a premium price.
   

   Arkadia GrillResponded on January 5, 2025

   Dear Lisa Thank you for your feedback! We're glad to hear you enjoyed the house salad and had a positive experience with our wait staff. We appreciate your comments about the pizzas and drinks, and we'll take them into consideration for improvement. We hope to welcome you back soon! Best Regards Jarib
   

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10. OT

    OpenTable Diner VIP

    Toronto1 review

    3.0

    Dined on January 1, 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3

    Over priced not so good food. Vodka shot was $35. That’s just ridiculous for a burger joint.
    

    Arkadia GrillResponded on January 10, 2025

    Thank you for sharing your feedback. I’m sorry to hear that your dining experience did not meet your expectations. We strive to provide high-quality food and beverages that justify their value, but it seems we fell short in your case. Regarding the vodka shot pricing, we understand how this may have seemed high. Our pricing reflects premium product selection and operational costs, but we will review this to ensure it aligns with guest expectations. Your input is valuable, and I’ve shared your comments with our culinary and management teams to see where we can make improvements. We hope to have the opportunity to provide you with a better experience in the future.
    

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