American Social Tampa

Review summary

1. S

   Shana

   VIP

   Baltimore

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   It was a great place! Exactly what we were looking for!
   

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2. d

   doris

   VIP

   Tampa

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice atmosphere kinda crowded but food was out prompt.
   

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3. C

   Casondra

   Orlando

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   Atmosphere is extremely loud and you should be prepared to sit outside.
   

   American Social TampaResponded 1 day ago

   Hello Casondra, I am Crystal Smith, General Manager at American Social. Nice to meet you! The volume is expected to be controlled by the Manager on Duty so everyone can enjoy, but still socialize. I am so sorry this did not happen and caused a bad experience when you visited us. Would you mind calling or texting me? I would like to find out when you were here to coach my managers and I would love an opportunity to make this right! My number is 614-582-6835. I look forward to chatting soon
   

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4. k

   kim

   VIP

   Alabama

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful dinner outside under heat lamp, and Mia did an outstanding job! Love this place ! Kim d
   

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5. A

   Andy

   Chicago

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was great! Smash burgers were on the dry side. Wish they used meat with more fat content. If you are in to dry smash burgers you will love them. Just not my preference. Get the ranch wedges!
   

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6. S

   Shannon

   Orlando

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Restaurant was half capacity. Service was slow. Butger was a frozen patty that was overcooked. Shrimp cakes were over fried with thick bread crumbs. I wouldnt order again. We had to chase the server fown to pay. As she brought out check but disappeared. Prices are high for the quality. Restaurant was clean and tastefully decorated
   

   American Social TampaResponded 1 day ago

   Hello Shannon. Nice to meet you. I am Crystal Smith, General Manager at American Social. Thank you for your feedback so we can address these shortcomings and improve. Of course I am disappointed we did not deliver a great experience and I am deeply sorry. I would like to learn more about your visit and invite you back to make this right! Do you mind calling or texting me at 614-582-6835? I hope to hear from you soon! Have a great week!
   

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7. L

   Lev

   Tampa

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Was set outside in the cold directly in the breeze. Waitress rarely came around. Pretzels and beer cheese were fine and came out 10-15 mins after ordering. But after waiting 45 minutes in the freezing cold with no check in from our waitress, no refills, we were done. 30 mins after we arrived, we requested the front desk to have us moved out of the breeze and next to two heat lamps. we received our food and were moved after an hour of being there. food was bad; fries were grainy, pasta was cold and dry and had no cheese or sauce in it, chicken was dry and in poorly sliced, oversized chunks. only at the end of our experience did our waitress mention that the kitchen was backed up. cost about $60. not worth your time or money, find another place to eat at.
   

   American Social TampaResponded 1 day ago

   Hello Lev. This review is truly embarrassing to read and is inexcusable. I am deeply sorry we failed to deliver on so many levels. Our standards and expectations for food quality and guest experience are much higher than what you received. I am Crystal Smith, General Manger at American Social. I would love to chat to find out when you were here so I can coach my team. I truly appreciate the honest feedback so we can learn and do better. My number is 614-582-6835. I hope we can connect.
   

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8. G

   Gui

   Tampa

   1 review

   1.0

   1 review

   Dined on January 5, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Location is cool but very very loud place, music was blasting on the speakers where they seated me, they didn’t change my table even after I asked to, specially because I was with my parents (both old and didn’t enjoy the experience), service was ok, could be better and food was no the best. For the price, the place is not worth it to go. So many other places with better food and service.
   

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9. t

   tiffany

   Greater Boston

   4 reviews

   3.0

   4 reviews

   Dined on January 4, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Not what we expected for a dinner with our kids. Very very loud and almost impossible to have a conversation. Server was friendly when we saw her. Service was slow. Waited 20 minutes to be told they were out of a wine we had ordered. Food was good. Cocktails were excellent. 6:45 on a Saturday and It felt like we were in a nightclub. Would return for lunch. Cool vibe for people in their 20-30’s.
   

   American Social TampaResponded on January 6, 2025

   Hello tiffany, I am sorry your visit was ruined by the noise level and slow service. At 6:45 on a Saturday the volume should absolutely be controlled by the manager on duty and at a level where our guests can socialize with one another for dinner not feel like a nightclub. I would like to get some more details about your visit so I can coach the server, manager and I want to make this right! Please contact me Crystal Smith, General Manager, on my personal line 614-582-6835.
   

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10. A

    Alison

    VIP

    Tampa

    9 reviews

    3.0

    9 reviews

    Dined on January 4, 2025

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    I think this is probably a fun place to go for the bar experience but for dinner, not so much. It was extremely loud- especially the music. The food was good but just ok for the price.
    

    American Social TampaResponded on January 6, 2025

    Hello Alison, Crystal Smith, General Manager at American Social here. Nice to meet you! I am so sorry the food and experience was just okay and the music was so loud. Would you mind reaching out to me on my personal line 614-582-6835? I would like to get more details about your visit so I can coach my team, be sure we learn from this to improve and hopefully earn a return visit where you can enjoy the experience you should have the first time! I look forward to hearing from you!
    

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