Alluvial

Review summary

1. M

   Mary

   Melbourne

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Overall service was not good. Food was sub standard
   

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2. P

   Peter

   Victoria

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   The service was poor. We had to ask where our starting drinks were and had to order our dessert twice then ask for a dessert spoon. The staff were standing around a lot and not clearing tables or filling up water glasses. There was a loud noise that seemed like an air conditioning unit that was noisy for quite a long time with no explanation to the patrons as to what was happening. You could hardly hear yourself speak. The food was quite good.
   

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3. M

   Mark

   Cheshire

   1 review

   2.0

   1 review

   Dined on December 31, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   - Slow service - Side dishes never arrived until the end of the meal. No apologies or explanations
   

   AlluvialResponded 4 days ago

   Thank you for taking the time to share your experience. We sincerely apologize for the slow service and for the side dishes not arriving in a timely manner. This is certainly not the level of service we aim to provide, and we understand how frustrating that must have been. We appreciate your feedback and hope you'll give us another opportunity to provide a better experience in the future.
   

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4. E

   Esha

   Hawaii

   1 review

   2.0

   1 review

   Dined on December 31, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   While the venue is beautiful, the service was absymal and all of us left starving. The portion sizes are small which a hefty price tag. Maybe wander into the intercontinental to have a look at the beautiful architecture but certainly don’t eat there.
   

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   AlluvialResponded 4 days ago

   Thank you for sharing your feedback. We're glad to hear that you appreciated the venue's beauty, but we're sorry to hear that the service and portion sizes did not meet your expectations. We take all feedback seriously and will use it to improve both our service and overall dining experience.
   

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5. H

   Heather

   Victoria

   3 reviews

   5.0

   3 reviews

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved our high tea at Alluvial. The food was delicious and plentiful. The staff were friendly and attentive and could not have been more helpful. We would love to experience Alluvial's high tea again!
   

   AlluvialResponded 4 days ago

   Thank you so much for your kind words! We're thrilled to hear that you enjoyed your high tea at Alluvial and that the food, as well as the service, exceeded your expectations. It’s always a pleasure to hear that our team made your experience special. We’d love to welcome you back for another wonderful high tea in the future!
   

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6. H

   HUNG KAI

   Melbourne

   1 review

   3.0

   1 review

   Dined on December 25, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Under staffed and inexperienced - chaotic arrangement Service not good Wine shortage Food was okay Customer at next table kept talking loudly...
   

   AlluvialResponded 4 days ago

   Thank you for your feedback. We sincerely apologize for the issues you encountered during your visit. We take your comments about the staffing, service, and wine shortage seriously, and will work on improving these areas to provide a smoother and more enjoyable experience. We also understand how disruptive other customers can be, and we appreciate your patience in such a situation. We’re glad to hear the food was okay, and we hope you’ll give us another chance to offer a better experience in the future.
   

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7. S

   Samantha

   VIP

   Philadelphia

   16 reviews

   1.0

   16 reviews

   Dined on December 25, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   I knew something was up when we arrived and they asked “when did I make the reservation?” I made made the reservation a month ago. I was confused by the question bc it was evident they had plenty of tables available. Once seated they took our drink orders. But only delivered 2 of the 4 without an explanation. My husband had asked 2 different waitresses about the other drinks and was told “we will check”. Finally after 10 more mins of waiting, we were told they were out of the ingredients. Baffled, my son asked,”you don’t have vodka lime and cranberry juice?” Then his drink appeared! The same happened with our food. 2 meals were delivered to the table and it was mins later until the other 2 came out. We had to keep asking for more water and never was asked if we wanted another drink from the bar. The food was good. But the service really put a damper on the occasion. I would not go back to this restaurant.
   

   AlluvialResponded 4 days ago

   Thank you for sharing your experience, and we truly apologize for the confusion and delays you faced during your visit. We completely understand how frustrating it must have been to deal with slow service and miscommunication, especially when it came to the drinks and food. This is certainly not the level of service we aim to provide, and your feedback helps us understand where we can improve. We're glad to hear that the food met your expectations, but we’ll definitely be addressing the service issues you mentioned to ensure a better experience for future guests. We sincerely appreciate you giving us the opportunity to serve you, and we hope you’ll consider visiting again in the future.
   

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8. a

   andrew

   Melbourne

   1 review

   1.0

   1 review

   Dined on December 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   The overall experience was very disapointing, for xmas lunch i have better pub meals. The presentation was very poor for the money.
   

   AlluvialResponded 4 days ago

   Thank you for sharing your feedback, and we’re sorry to hear that your experience didn’t meet expectations. We strive to provide quality meals and memorable dining experiences, and it’s disappointing to hear that we fell short during your Christmas lunch. Your comments about the presentation are valuable to us, and we’ll make sure to review and improve this aspect moving forward. We hope you’ll consider giving us another opportunity to provide a better experience in the future.
   

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9. Z

   Zoe

   London

   1 review

   2.0

   1 review

   Dined on December 24, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   We were there to celebrate Xmas and all tables around us have been waiting for an hour for anything - even appetizers. To have the gall of sending a reminder the day before prohibiting any cancellations when the manager failed to arrange enough employees, or assist the employees when they felt overwhelmed. I say felt overwhelmed not actually overwhelmed because there were actually around 1 staff every 3-4 tables and all clients were rather patient, and yet nothing worked. Tables were tiny and yet they decided to put big Christmas centrepiece that took up 1/5 of the table. Also, the space was echoey, The saving grace is that the food was passable - even the baked brie, which was bizarrely a dessert. Horrid experience and very much below the standards of what is expected of an intercontinental experience.
   

   AlluvialResponded 4 days ago

   Thank you for sharing your experience, and we sincerely apologize for the issues you encountered during your Christmas celebration. We understand how frustrating it must have been to wait for such a long time without any updates, and we truly regret that the service and arrangements did not meet expectations. It's clear we missed the mark on staffing, table setup, and overall coordination, and we appreciate you bringing these points to our attention. We take full responsibility for the experience and will be reviewing everything to ensure better preparation and service moving forward. We’re glad to hear the food was passable, but we certainly want to provide much more than that for our guests. We hope you’ll consider giving us another opportunity to offer the experience you expected.
   

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10. N

    Nena

    VIP

    Charlotte

    2 reviews

    1.0

    2 reviews

    Dined on December 24, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Th staff was totally under trained. Understaffed. Didn’t know their wine list. Forgot to bring silverware and on and on! Worse dinning experience in Melbourne. Christmas Eve and they couldn’t find batteries to put in the table decorations!! Just awful!
    

    AlluvialResponded 4 days ago

    Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had with us. It's clear that we fell short in several areas, from staff training to attention to detail, and we deeply regret that this impacted your visit, especially on Christmas Eve. Your comments about the wine list, silverware, and table decorations are concerning, and we will be addressing these issues with our team to ensure this doesn’t happen again. We truly appreciate you taking the time to let us know, and we hope you’ll consider giving us another chance in the future to deliver a much better experience.
    

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