Alloro at The Ritz-Carlton, St. Thomas

Review summary

1. J

   Jamieson

   Greensboro5 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place! Food was amazing and portions were solid
   

   Alloro at The Ritz-Carlton, St. ThomasResponded 2 days ago

   Dear Jamieson, We’re delighted to hear that you had a great experience and enjoyed our amazing food and generous portions! Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back for another fantastic meal soon! Best regards, The Alloro Team
   

   Is this helpful?

2. N

   Nick VIP

   Dallas1 review

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   I didn’t love my food, which was fine, until the hostess came up and asked where else I’ve had that dish before as if she was questioning my authority to not like it?
   

   Alloro at The Ritz-Carlton, St. ThomasResponded 2 days ago

   Dear Nick, Thank you for taking the time to share your rating with us. We appreciate your feedback and always strive to improve our guests' experiences. If there’s anything specific that could have made your stay even better, we’d love to hear your thoughts. Your insights help us enhance our service and offerings. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Please don’t hesitate to reach out if we can assist in any way. Best regards, The Alloro Team
   

   Is this helpful?

3. B

   Brian

   Western NC11 reviews

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food!! Server was amazing as well! Nice ambience and was enjoyable dinner that everyone liked
   

   Alloro at The Ritz-Carlton, St. ThomasResponded 2 days ago

   Dear Brian, We’re thrilled to hear that you enjoyed the great food, amazing service, and lovely ambiance during your dinner! It’s wonderful to know that everyone had an enjoyable experience. Thank you for dining with us—we truly appreciate your kind words and look forward to welcoming you back soon! Best regards, The Alloro Team
   

   Is this helpful?

4. J

   Joanne VIP

   New York City22 reviews

   5.0

   Dined on March 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful scenery, delicious food and great service. We celebrated my husband’s birthday our first night here. Everyone made it very special.
   

   Alloro at The Ritz-Carlton, St. ThomasResponded 2 days ago

   Dear Joanne, We're delighted to hear that you enjoyed the beautiful scenery, delicious food, and great service during your visit! It’s especially wonderful to know that our team helped make your husband’s birthday celebration extra special. Thank you for choosing to celebrate with us—we truly appreciate your kind words and look forward to welcoming you back for more memorable moments in the future! Best regards, The Alloro Team
   

   Is this helpful?

5. S

   Stephanie VIP

   Naples1 review

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Table next to us very loud. Other couples dissatisfied as well. Table for 4 then 2 were allowed to sit with them.
   

   Alloro at The Ritz-Carlton, St. ThomasResponded 2 days ago

   Dear Stephanie, Thank you for sharing your experience. We regret that the noise level from a neighboring table affected your dining experience. We strive to create a comfortable and enjoyable atmosphere for all guests, and we apologize if this was not the case during your visit. Your feedback is important, and we will review our seating policies to ensure a better balance between accommodating guests and maintaining a pleasant dining environment. We appreciate your input and hope to welcome you back for a more enjoyable experience in the future. Best regards, The Alloro Team
   

   Is this helpful?

6. P

   Patrick

   Coastal Georgia12 reviews

   3.0

   Dined on February 27, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Service staff and our Server Kayla was fantastic. The food was all hot, tasty, good portions. 1 issue, the carbonara was over salted by a lot. Let the staff know. I don’t know if this is an anomaly or just poor quality control. We finished with a fantastic dessert.
   

   Alloro at The Ritz-Carlton, St. ThomasResponded 2 days ago

   Dear Patrick, Thank you for sharing your experience with us. We regret that our cheese and meat platter and Carbonara did not meet your expectations. Your feedback is valuable, and we will review these dishes with our culinary team to ensure we continue to refine and improve our offerings. We strive to provide an exceptional dining experience for all our guests, whether staying at the Ritz or visiting our restaurant. We appreciate your honest input and hope to have the opportunity to provide you with a more enjoyable meal in the future. Best regards, The Alloro Team
   

   Is this helpful?

7. L

   Lisa

   New York City2 reviews

   5.0

   Dined on February 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service. Latoya is friendly, kind and knowledgeable. Excellent food. Favorite restaurant in St Thomas!
   

   Alloro at The Ritz-Carlton, St. ThomasResponded 2 days ago

   Dear Lisa, Thank you for your 5-star rating! We’re thrilled to know that your experience with us was exceptional. Your support means the world to our team, and we’re delighted we could make your stay memorable. We look forward to welcoming you back for another fantastic visit soon! Best regards, The Alloro Team
   

   Is this helpful?

8. S

   Stephen

   New York City2 reviews

   3.0

   Dined on February 23, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Not great Italian food. Cheese and meat platter was an uninspired mess. The Carbonara was mediocre at best, I have never had Carbonara made with Penne pasta before, not good. The only reason to eat here is if you are staying at the Ritz.
   

   Alloro at The Ritz-Carlton, St. ThomasResponded 2 days ago

   Dear Stephen, Thank you for sharing your experience with us. We regret that our cheese and meat platter and Carbonara did not meet your expectations. Your feedback is valuable, and we will review these dishes with our culinary team to ensure we continue to refine and improve our offerings. We strive to provide an exceptional dining experience for all our guests, whether staying at the Ritz or visiting our restaurant. We appreciate your honest input and hope to have the opportunity to provide you with a more enjoyable meal in the future. Best regards, The Alloro Team
   

   Is this helpful?

9. D

   Dan VIP

   Chicago47 reviews

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great server, lovely atmosphere and all tasted good while presented beautifully.
   

   Alloro at The Ritz-Carlton, St. ThomasResponded 2 days ago

   Dear Dan, Thank you for your 5-star rating! We’re thrilled to know that your experience with us was exceptional. Your support means the world to our team, and we’re delighted we could make your stay memorable. We look forward to welcoming you back for another fantastic visit soon! Best regards, The Alloro Team
   

   Is this helpful?

10. T

    Ted

    Atlanta3 reviews

    3.0

    Dined on February 21, 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 5

    Too slow. Food ok. Nice staff when they were available.
    

    Alloro at The Ritz-Carlton, St. ThomasResponded 2 days ago

    Dear Ted, Thank you for taking the time to share your experience. We’re glad to hear that you found our staff to be friendly, but we regret that the service was slower than expected. Providing timely and attentive service is important to us, and we will share your feedback with our team to ensure improvements are made. We appreciate your honest input and hope to have the opportunity to provide you with a much better experience in the future. Please don’t hesitate to reach out if there’s anything we can do to assist you. Best regards, The Alloro Team
    

    Is this helpful?