AKIRA Restaurant

Review summary

1. Y

   Yaoyao

   London

   1 review

   4.0

   1 review

   Dined on November 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Hours of operation are too short Opening hours are too short closing at five. The wait staff was a little less attentive to guests calling out. But the food was good.
   

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   AKIRA RestaurantResponded 6 days ago

   Dear Yaoyao, thank you for your valuable feedback. We are very sorry that you felt rushed . Please note, due to our internal operation needs of having to prepare, clean up and set up for the busy dinner service, we are unable to provide all day dining. Therefore, we would like to recommend earlier arrival if you wish to extend your seating time in the future. We are looking forward to welcome you back at Akira.
   

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2. W

   Weiying

   London

   2 reviews

   2.0

   2 reviews

   Dined on November 14, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   A regular to this restaurant but have noticed that sushi has gotten smaller, and some of the classic items on the menu have been swapped.
   

   AKIRA RestaurantResponded 6 days ago

   Dear Weiying, we appreciate you taking the time to provide your feedback regarding your recent visit to Akira. We take your feedback seriously and are addressing these issues with our kitchen team. We would be delighted to welcome back to our restaurant for a much better experience.
   

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3. B

   Ben

   London

   10 reviews

   5.0

   10 reviews

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything is beautiful at Akira. The sashimi is a delight… the wagu is terrific and the toilets are sublime… if I could move in permanently I would x
   

   AKIRA RestaurantResponded on November 14, 2024

   Thank you so much, Ben, for the 5-star review at Akira. We are glad you enjoyed the sashimi and Japanese wagyu steak. Our chefs will be happy to read this. We would be delighted to welcome you again.
   

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4. M

   Marita

   London

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely restaurant, beautifully decorated and with great food. The service was excellent, staff were friendly, polite and attentive! Its pricey but the food quality seems to be top! We would definitely visit again!
   

   AKIRA RestaurantResponded on November 12, 2024

   Thank you, Marita, for your kind words and detailed feedback. We are glad you enjoyed our food and service. We strive to provide value through our quality ingredients and service. We’ll take your input into consideration. Looking forward to your next visit.
   

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5. P

   Panumat

   London

   1 review

   3.0

   1 review

   Dined on November 8, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Food use to be alot better than this. We normally go for a special occasion as we think the food is absolutely amazing. But today was different. Potato salad missing alot of other ingredients that they use to make. The grill are no longer served in a big hot stone. The mushrooms which is our favourite does not taste the same anymore as it not serve sizzling hot. Food taste good but wont be going back anymore.
   

   AKIRA RestaurantResponded on November 9, 2024

   We are sorry to the food didn’t meet your taste preferences. We value your input and will consider it in our kitchen’s quality control. We will look into improvement immediately.
   

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6. A

   Alyouchka

   London

   3 reviews

   vip
   5.0

   3 reviews

   Dined on November 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the food , love the place , perfect service , thank you Akira
   

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7. K

   Kathi

   London

   1 review

   5.0

   1 review

   Dined on November 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent and we loved our evening Only comment would be that we were not allowed to take home any left over food! This is very surprised on many levels
   

   AKIRA RestaurantResponded on November 9, 2024

   Thank you for your 5 star review. We’re glad you enjoyed your experience at Akira. We do not have a licence to run a takeaway. For this reason, we don’t have containers and bags in our restaurant. Likewise, since we offer raw fish products, we also take into account hygiene conditions and working hard to achieve the highest food safety and hygiene standards.
   

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8. J

   Jeanette

   London

   1 review

   5.0

   1 review

   Dined on November 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent, unusual place to view and eat. Exceptional produce, brilliant service.
   

   AKIRA RestaurantResponded on November 9, 2024

   On the behalf of Akira team, thank you for the awesome review. Our team works very hard to create good experience for our customers and your positive feedback makes it all worth it. We’ll be happy to serve you again!
   

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9. M

   Michaela

   Montreal

   45 reviews

   4.0

   45 reviews

   Dined on November 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   I like the serenity and quality of the food. The waiter brought the wrong dish for one of us. The booking process for lunch is ridiculous. I have to out £200 on my card in case of cancellation. Barely anyone was in the restaurant - a walk in patron was treated as if she was doing something wrong. They still required a credit card when she was obviously there to eat! This type of rigid attitude demonstrates a lack of hospitality and may account for the empty room on a Thursday lunch hour. How many people don’t bother to walk in because of this type of atmosphere?
   

   AKIRA RestaurantResponded on November 9, 2024

   Thank you for taking the time to bring this problem to our attention. We have taken your feedback into account and will do our best to ensure that this problem does not reoccur. We would be delighted to welcome you back to our restaurant for a much better experience.
   

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10. H

    Holly

    London

    1 review

    5.0

    1 review

    Dined on November 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Akira is one of my favourite restaurants. Wonderful, understated food at an amazing price. Amazing cocktails and such gracious and generous service. What's not to love!! Akira Bento Box a must try!!
    

    AKIRA RestaurantResponded on November 6, 2024

    Thank you for your kind words. We’re thrilled you enjoyed your experience and look forward to serving you again.
    

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