20 Stories Restaurant

Review summary

1. S

   Scott

   Edinburgh

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Genuinely cant fault anything. It was all spot on. Great food and very good value.
   

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2. M

   Mike

   Manchester

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 4

   Disappointed 25 minutes late to be seated and then rushed out of our seat to get other guest in. Not what I expect for a place with such a price point. Poor treatment and no empathy from the staff. Asked for a window and nothing was given even though the restaurant was nowhere near capacity. Food quality and waiter service good. Unfortunately being made to feel unwanted overrides that somewhat.
   

   20 Stories RestaurantResponded today

   Thank you for your feedback. We always appreciate feedback as it gives us opportunities to improve and offer our continued high standards of service. I am sorry that we were not perfect on this occasion, and I understand your frustrations. I have passed each part of your feedback on to the relevant departments, and we will take this onboard to see how we can do better going forward. Kind Regards.
   

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3. T

   Tina

   London

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Food is nice the cocktails could be better. The music is way too loud. It’s so loud that it’s unable to have a conversation
   

   20 Stories RestaurantResponded today

   Thank you for visiting 20 Stories and sharing your honest feedback regarding your experience. We strive to deliver a five-star service and try our utmost best to offer a personalized and memorable experience. We hope to see you again soon. Kind regards
   

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4. S

   Samantha

   Manchester

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a wonderful afternoon celebrating an upcoming birthday and had afternoon tea and drinks. The staff were attentive and friendly. Service was fabulous and the food was great. We will definitely be back again and would recommend. Views are amazing and an added bonus.
   

   20 Stories RestaurantResponded today

   Thank you so much for your lovely feedback. We're thrilled to see that you had a fantastic time during your most recent experience with us. We very much look forward to welcoming you again on many more occasions. Kind regards.
   

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5. D

   Daniel

   Manchester

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Robert the waiter was a star and made us feel very welcome. Amazing views.
   

   20 Stories RestaurantResponded today

   Thank you very much for such a kind and lovely review. Our goal is always to provide both exceptional service and delicious food, and I am thrilled to see that we’ve done just that. Thanks again for your kind words and we look forward to welcoming you back to 20 Stories very soon. Kind regards.
   

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6. J

   James

   London

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Impressive and fun environment for dining but food and drink was pretty mediocre and overpriced. Other downside was the QR code/app ordering system in the bar area where we tried to get pre-dinner drinks. Very slow/cumbersome and required data irrelevant to transaction so eventually gave up in frustration/irritation. Normal table service would be hugely preferable. Good night overall though and staff were friendly and helpful.
   

   20 Stories RestaurantResponded 2 days ago

   Thank you for your constructive feedback. We're sorry to learn of the issues you experienced during your visit, we will most definitely look into this. We hope we get the opportunity to welcome you back in the future. Kind regards.
   

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7. S

   Sarah

   Inverness

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely setting, very festive. Made to feel very welcome from the first step into the building. Service all round was excellent.
   

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   20 Stories RestaurantResponded 4 days ago

   Thank you so much for your kind words. We are so pleased to hear that you enjoyed your experience with us and look forward to welcoming you back. Kind regards
   

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8. G

   Gemma

   Manchester

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect Sunday afternoon, the Sunday dinner is so good
   

   20 Stories RestaurantResponded 6 days ago

   Thank you so much for taking time to submit your lovely review. We are so pleased you enjoyed your meal here and can't wait to welcome you back. Kind Regards.
   

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9. K

   Karen

   Liverpool

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lovely food and good service in great surroundings but it’s a place for an occasion as it’s pricey and it states on their website that the dress code is glamorous. Well not on Sunday lunchtime it wasn’t- jeans and jumpers ruled! This was disappointing- we paid £250 for lunch for two and a bit of pizazz is needed for that price. Won’t be going again.
   

   20 Stories RestaurantResponded 6 days ago

   Thank you for bringing these matters to our attention - we appreciate your honest opinion and apologise for any disappointment encountered. We always want all of our guests to feel comfortable and relaxed when joining us, whilst also upholding the high standards 20 Stories is known for. Once again I would like to apologise for the issues encountered on your visit and hope we do get another chance to welcome you again. Kind Regards
   

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10. N

    Nigel

    Manchester

    5 reviews

    5.0

    5 reviews

    Dined on December 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great restaurant and very vibrant atmosphere Food fantastic
    

    20 Stories RestaurantResponded 6 days ago

    Thank you for your review and for visiting 20 Stories! I am delighted that you had a lovely evening and enjoyed your meal. We hope to see you again soon!
    

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