Prince of Wales

Review summary

1. M

   Maggie

   London2 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We came as a group of friends for my husbands birthday. Everyone's meal was fantastic. Only one slight problem was, the fries that came with my chicken Kiev were over done and inedible. If the Kiev had been served with the chunky chips the other dishes came with this would have been much better. Other than that everything was tip top
   

   Prince of WalesResponded 5 days ago

   Hi there, Maggie Thank you for your feedback, we are sorry that your fries were a little cooked well... you can on your next visit ask to change to our other chips or even mashed potato. Please pass on our belated birthday wishes to your husband. Best wishes POW Team
   

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2. A

   Ann

   Shropshire11 reviews

   5.0

   Dined on February 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quiet Monday evening, a late decision given our usual local spots were closed, the dining area was very comfortable. The manager Henry and Jed were busy with enquiries but made the time to chat and welcome us, in fact more than that. We chose a series of starters as tapas followed by the sage ravioli. The presentation was a treat, the freshly prepared beetroot hummus with flatbread was delicious and plentiful. We were so surprised at the quality of the chicken skewers and mushroom dish, simply great. We cleared the ravioli too nice to miss. And finished with an ice cream, child’s pud portion. This is a pub with enthusiastic foodies in charge, we would recommend as a venue for a quiet mid week meal without reservation. Well done guys!
   

   Prince of WalesResponded on February 7, 2025

   Good afternoon Ann, Thank you for taking the time to review and rate us. We are delighted to read that you had a great visit and Harry and Jed made you feel welcome. We look forward to your return. Many Thanks Team POW
   

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3. J

   Jennifer VIP

   Surrey42 reviews

   4.0

   Dined on December 31, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   New years eve with friends, early table for dinner. Waiting staff did a great job, even though they were short handed. Food was generally good, although cauliflower soup starters were returned and replaced. Monkfish and prawn curry was delish!
   

   Prince of WalesResponded on January 9, 2025

   Good afternoon, Jennifer. Thank you very much for your review and rating. We are delighted to read that you enjoyed your visit on NYE. We are sorry about being short of team, but its that time of year! We look forward to welcoming you back. Many thanks Team POW
   

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4. N

   Nicholas

   London9 reviews

   2.0

   Dined on December 25, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   Very poor service on Christmas day. Waited almost two hours for lunch despite having booked well in advance. Lots of people complaining about long wait with some going home without eating. Some customers being served after coming in much later. Food was good except brussel sprouts which were rock hard.
   

   Prince of WalesResponded on January 9, 2025

   Good afternoon, Nicholas. Thank you for taking the time to review and rate us. We are really sorry to read about the issues you experienced on Christmas Day. We would be grateful if you could email us so we can investigate further, so we can ensure this never happens again. Many thanks POW management
   

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5. D

   Damian

   London4 reviews

   5.0

   Dined on December 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service and always a pleasure, the staff were personable and friendly and I cannot fault it. It was a lovely Christmas Eve celebration with my young family
   

   Prince of WalesResponded on January 9, 2025

   Good afternoon, Damian. Thank you so much for our 5 star review and rating. We love to read that you had fantastic service from our team. We look forward to welcoming you back. Many thanks Team POW
   

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6. N

   Neelum

   London7 reviews

   5.0

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was lovely, and the man behind the bar made us a lovely cocktail!
   

   Prince of WalesResponded on January 9, 2025

   Good afternoon, Neelum. Thank you very much for your 5 star review and rating. We look forward to your return. Many thanks Team POW
   

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7. M

   Mandy

   London3 reviews

   2.0

   Dined on December 19, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We sat in the dining area as had kids with us. Felt forgotten about as they took a long time to take our order etc. Would have had dessert if they checked in on us sooner. They didnt have Gravy or peppercorn sauce for the steak. The kids didn't like the taste of their pasta unfortunately.
   

   Prince of WalesResponded on January 9, 2025

   Good afternoon, Mandy. Thank you very much for taking the time to review and rate us. We are very sorry to read that your experience with us was not that great. We have spoken to our team re service standards and are at the moment retraining them to ensure this doesn't happen again. Many thanks Team POW
   

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8. K

   Kieran

   Surrey1 review

   2.0

   Dined on December 14, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We were initially welcomed by a lovely staff member, but unfortunately, the service later in the evening let us down. The second staff member who served us came across as very rude, made us and our group feel uncomfortable, and behaved unprofessionally in front of other customers. The food was nice, but the limited drink options (only Guinness available on draft) were disappointing and cut our evening short. Sadly, we didn’t feel as welcomed as we’d hoped and will likely try other venues in the future.
   

   Prince of WalesResponded on January 9, 2025

   Good morning, Kieran. Thank you very much for taking the time to review and rate us. We are really sorry to read about the poor service you received. Please accept our apologies and we can assure you we will be speaking to all concerned, to ensure this doesn't happen again. We do hope that you return to see that it was a one off. Many thanks Team Prince of Wales
   

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9. OT

   OpenTable Diner

   London1 review

   3.0

   Dined on December 13, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was excellent. Service was extremely polite but all over the place. Only two staff to cover bar & restaurant until after 3pm on a Friday just before Christmas. Didn’t manage the walk ins effectively, comes with experience I suppose. All that said, a lovely pub, great atmosphere and exceptional food.
   

   Prince of WalesResponded on January 9, 2025

   Good afternoon, Thank you for taking the time to review us. We are delighted to read that our food was exceptional. We are sorry that the service was not up to our usual standards. We have reviewed with our team our service standards and we will be putting a retraining session in place. Many thanks Team POW
   

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10. P

    Patrick

    London1 review

    5.0

    Dined on December 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    They have a truly great sticky toffee pudding. It’s better than the one in the mute swan and that one is damn good
    

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