Paternoster Chop House

Review summary

1. J

   Jane

   London

   7 reviews

   4.0

   7 reviews

   Dined on December 18, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Lovely food. Nice staff but had to ask for water a few times (3x) and chip sauces twice m seemed a little disorganised but overall a nice evening. Very good creamed spinach!
   

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2. T

   Tony

   VIP

   London

   16 reviews

   1.0

   16 reviews

   Dined on December 17, 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   Christmas so busy but placed at a table near the bar .We were then hemmed in by jovial but noisy drinkers who were inches from our food. Management seemed indifferent so we won’t be back
   

   Paternoster Chop HouseResponded 7 days ago

   Thank you for your feedback. We're truly sorry to hear that your experience with us didn't meet your expectations, especially during such a busy and festive time. We wish you had mentioned earlier that you were unhappy with your table placement, as we would have gladly moved you to a more comfortable spot. Your comfort and enjoyment are important to us, and we always aim to accommodate our guests as best we can. Additionally, it would have been helpful to address your concerns directly with the manager at the time, rather than expressing frustration as you were leaving. This would have given us the opportunity to resolve the issue on the spot and ensure a better experience for you. We appreciate your feedback and will use it to improve.
   

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3. R

   Reet

   VIP

   London

   1 review

   5.0

   1 review

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a lovely meal here - service was excellent and food was good ! a tadge noisy but it is Christmas week .. overall really enjoyed it
   

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4. J

   Jonathan

   London

   1 review

   5.0

   1 review

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice chops. As you’d expect given it is a chop house.
   

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5. D

   Daniel

   Oxford

   3 reviews

   4.0

   3 reviews

   Dined on December 4, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   A decent meal let down by somewhat lackluster service. Some items had to be requested multiple times, some never arrived. Given the relatively high cost of this restaurant, this was disappointing. There are better restaurants in London for your money.
   

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6. G

   Gary

   VIP

   London

   25 reviews

   5.0

   25 reviews

   Dined on December 2, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great steak and excellent service - had not been for a while but will definitely return
   

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7. J

   Jamechia

   New York City

   1 review

   3.0

   1 review

   Dined on November 29, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was excellent, service was subpar. Imagine being served your dinner over your shoulder 😳. I enjoy good service and despite the good food, I think the poor service was enough to encourage me NOT to recommend this restaurant.
   

   Paternoster Chop HouseResponded on December 4, 2024

   Thank you for sharing your feedback. While we’re thrilled to hear you enjoyed the food, we deeply regret that the service fell short of your expectations. Providing exceptional service is a top priority for us, and it’s disappointing to learn we missed the mark during your visit. Your comment about being served over the shoulder is concerning, and we will address this with our team. We truly value your input and hope you might give us another opportunity to provide the excellent overall experience we strive for. Please don’t hesitate to reach out directly if you’d like to share more details or discuss further. Thank you again for your feedback—it helps us improve!
   

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8. OT

   OpenTable Diner

   Liverpool

   2 reviews

   5.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and very attentive service. Just a little on the expensive side but it is London so to be expected.
   

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9. A

   Andew

   Hampshire

   1 review

   5.0

   1 review

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Great experience. Everyone was impressed with the food offer and the service. Service charge was on the high side.
   

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10. J

    Jacky

    London

    1 review

    3.0

    1 review

    Dined on November 28, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4

    Great service and atmosphere. Oysters were fresh and so good. Very disappointed with the steak sandwich, bread wasn’t fresh and it was super cold…don’t understand that, serving a hot sandwich filling in cold almost stale bread! And the steak was chewy, had to eat it with a knife and fork, no picking up and biting that sandwich! Was really disappointed as was so looking forward to a good steak sarnie!
    

    Paternoster Chop HouseResponded on December 4, 2024

    Thank you for taking the time to share your experience with us. We’re delighted to hear you enjoyed the service, atmosphere, and our fresh oysters. However, we’re truly sorry to learn that the steak sandwich didn’t meet your expectations. It’s disappointing to hear about the cold, stale bread and the chewiness of the steak, as that’s certainly not the quality we strive to deliver. Your feedback has been shared with our kitchen team to ensure improvements are made, especially with such a highly anticipated dish. We’d love the chance to make it right on your next visit. Please feel free to reach out directly so we can ensure your next experience is exceptional from start to finish. Thank you for your valuable feedback—it helps us do better!
    

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