Palm Court Restaurant - Arlington Heights

Review summary

1. D

   Denise

   Phoenix

   4 reviews

   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   I ordered Chicken Picata . It was covered in garlic! Never did I have that dish with any garlic on it. The rest of my party said all their meals had garlic on them. Horrible.
   

   Palm Court Restaurant - Arlington HeightsResponded 1 day ago

   Hi Denise - We sincerely apologize for your experience with the chicken picata and the overwhelming garlic in your meal. Our intention is to provide dishes that align with traditional recipes, and we regret that we missed the mark during your visit. We appreciate your feedback as it helps us improve our offerings. Please know that we take your comments seriously and will address this with our kitchen team to ensure a better experience for future guests. Thank you for bringing this to our attention. Please contact me direclty to discuss further. Warmest Regards, Sarah Theodossopoulos
   

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2. C

   Cindy

   VIP

   Chicago

   361 reviews

   3.0

   361 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Our waitress was not very attentive! She came and got our drink order and then disappeared! We were there for a half hour before she took our food order! Then my husband kept getting up to find help!
   

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3. M

   Marty

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was spectacular and service was excellent had a very good experience
   

   Palm Court Restaurant - Arlington HeightsResponded on February 16, 2025

   Hi Marty - Thank you so much for the great review! We are so glad that you had a great experience! Next time you are in, please ask for me! It would be great to meet you! Warmest Regards, Sarah Theodossopoulos
   

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4. m

   maria

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was amazing the food excellent but at the bar was bad there were no bartenders and we had to wait a lot for a drink but there was a lady there and she was amazing and made us great drinks she rocked💜
   

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5. K

   Kevin

   Chicago

   1 review

   2.0

   1 review

   Dined on February 15, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Food is very sub par. Nothing makes it stand out. Medium well steak was sent out medium. ONE shrimp with the steak and shrimp dinner. Not a very good Valentine Day dinner.
   

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   Palm Court Restaurant - Arlington HeightsResponded on February 16, 2025

   Hi Kevin - Thank you for taking the time to provide a review. I'm really sorry to hear that your Valentine's Day dinner didn't meet your expectations. It’s disappointing when food quality and preparation don't match what you hoped for. Your feedback is valuable, and I’ll ensure it’s shared with the kitchen team to improve our service. We do our best to provide accurate menu descriptions for all of our entrees. Warmest Regards, Sarah Theodossopoulos
   

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6. M

   Michael

   VIP

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   My main concern about this place is the main bartender. Worst I have ever seen in my life. Yes, very busy and short staffed but she wouldn't even acknowledge us or say hello for 30 min. When we tried to flag her down, she literally yelled at us and said she will be with us when she can. But then is doing miscellaneous clean up instead of attending to customers. She was not helping customers in a 1st come 1st serve order. She was definitely prioritizing some regulars. Then I started noticing at least 4 other couples around the bar were having issues with their check and in each case, it took a lot of time to resolve, only adding to the already slow service. At least the drinks were stiff. As for the food it was good, but the portion sizes are ridiculously small. Beautiful place but we don't be back.
   

   Palm Court Restaurant - Arlington HeightsResponded on February 16, 2025

   Hi Michael - Thank you for taking the time to provide us with valuable and necessary feedback. Please reach out to me directly so we can discuss further. Warmest Regards, Sarah Theodossopoulos
   

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7. S

   Steve

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time here as always. We have been coming here for the past three years on Valentine’s Day. The food, drinks and service were amazing. Can’t wait to go back again.
   

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   Palm Court Restaurant - Arlington HeightsResponded on February 15, 2025

   Hi Steve - Thank you so much for the great review! We are so glad that you had a great experience! Next time you are in, please ask for me! It would be great to meet you! Warmest Regards, Sarah Theodossopoulos
   

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8. J

   Joanne

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an incredible Valentine’s Day Dinner!!! Food, ambiance, and service next to none! Very romantic! Love the booths. It reminds us of the old supper clubs. Awesome!
   

   Palm Court Restaurant - Arlington HeightsResponded on February 15, 2025

   Hi Joanne - Thank you so very much for taking the time to share your experience. Our team works hard to create a memorable experience, and we’ll make sure to pass on your compliments to the waiter and chef. We look forward to welcoming you back soon! Next time you are in, please ask for me! It would be great to meet you! Warmest Regards, Sarah Theodossopoulos
   

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9. s

   shermi

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful brunch with friends on Sunday morning! It’s a nice upscale brunch spot with a fabulous buffet. Lovely place to meet with friends or family!
   

   Palm Court Restaurant - Arlington HeightsResponded on February 9, 2025

   Hi Shermi - Thank you so much for the great review! We are so glad that you had a great experience! Next time you are in, please ask for me! It would be great to meet you! Warmest Regards, Sarah Theodossopoulos
   

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10. g

    gary

    VIP

    Chicago

    9 reviews

    4.0

    9 reviews

    Dined on February 4, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    After an initial oversight by the staff they recovered nicely. All the food and service was very good. My roast duck was as expected and wife’s chicken was tender and juicy. We will go back.
    

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