Nikai Sushi - Cheeca Lodge & Spa

Review summary

1. E

   Elisa VIP

   Naples12 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was professional and knowledgeable. She was very pleasant and added to our experience. Will done again!
   

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2. J

   John VIP

   Philadelphia59 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   My wife and I had (2) rolls that were excellent. I have Celiac disease (food allergy) but they were able to create (2) rolls that were gluten free. We were also offered “surf & turf” special from the restaurant below so we split that. It was terrific.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded 4 days ago

   John, Thank you so much for your wonderful review! We're thrilled you and your wife enjoyed the rolls and the surf & turf special. We're especially delighted that we were able to accommodate your dietary distinction. Our team takes great pride in ensuring all our guests have a safe and enjoyable dining experience. We're also glad to hear that you found the surf & turf special terrific and that our server did a great job. We'll be sure to pass along your kind words. We truly appreciate your visit and hope to welcome you back again soon! Best, Demelza Quinn
   

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3. K

   Kelli

   San Diego5 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was outstanding! Our server was very accommodating.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded 7 days ago

   Thank you, Kelli, for your kind words! We’re thrilled to hear that you enjoyed the food and that our server was able to accommodate your needs. We look forward to serving you again soon! Best regards, Demelza Quinn
   

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4. C

   Carl

   Key West1 review

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Amazing food. Amazing views. Live music, knowledgeable wait staff, and did I mention the food was absolutely wonderful? Only "complaint" is the wait time - it took longer than expected to get our food, but it was absolutely worth the wait. Overall a great experience, would definitely dine here again. Highly recommend the Dagwood roll.
   

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   Nikai Sushi - Cheeca Lodge & SpaResponded on February 28, 2025

   Thank you, Carl, for your fantastic review! We’re delighted to hear you enjoyed the amazing food, views, live music, and service staff. We appreciate your patience with the wait time and are glad it was worth it. We look forward to welcoming you back and are thrilled you recommend the Dagwood roll! All the best, Demelza Quinn
   

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5. V

   Valerie VIP

   Chicago44 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Delicious sushi options! Service was wonderful … our waiter tailored our rolls exactly as we liked. The avocado torch appetizer was the bomb… will be returning for that! Even the plum cake dessert was good.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded on February 24, 2025

   Valerie, Thank you for your fantastic five-star review! We’re thrilled that you enjoyed our sushi offerings and that our staff provided wonderful service. The avocado torch appetizer is indeed a favorite, and we’re glad you loved it! We can’t wait to welcome you back for another memorable dining experience. Sincerely, Demelza Quinn
   

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6. PJ

   PJSolo

   Greater Boston3 reviews

   1.0

   Dined on February 19, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Waited 1:45 for food. Wasnt that great. Was my 17 years olds birthday as well and we all were starving
   

   Nikai Sushi - Cheeca Lodge & SpaResponded 4 days ago

   PJSolo, We sincerely apologize for the extremely long wait you experienced during your recent visit. We understand that waiting 1 hour and 45 minutes for food is unacceptable, and we are truly sorry that it impacted your 17-year-old's birthday celebration. We are also disappointed that the food did not meet your expectations after such a long wait. We take your feedback seriously and will review our kitchen and service procedures to prevent similar issues from happening in the future. We would like to make it up to you. Please contact us directly so we can discuss how we can rectify this situation. We hope you will consider giving us another chance to provide you with the dining experience you deserve. Sincerely, Demelza Quinn
   

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7. J

   Jeff

   New York City7 reviews

   1.0

   Dined on February 19, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Wasn’t really the wait staffs fault but it was over an hour to get 2 rolls and they were not busy. Every customer was complaining. Most just left. Every restaurant at cheeca lodge is terribly staffed. Shame because it’s a nice resort really should be addressed.
   

   Nikai Sushi - Cheeca Lodge & SpaResponded on February 24, 2025

   Jeff, Thank you for your feedback. We sincerely apologize for the long wait time you experienced and the inconvenience it caused. We understand your frustration and are committed to addressing these staffing issues to improve our service. Your comments are valuable to us, and we will work diligently to ensure a better experience for all our guests. We hope you will consider giving us another chance. Sincerely, Demelza Quinn
   

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8. S

   Suezanna

   Los Angeles1 review

   5.0

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved it, waiter was outstanding and the food was delicious
   

   Nikai Sushi - Cheeca Lodge & SpaResponded on February 24, 2025

   Suezanna, Thank you for your wonderful five-star review! 🌟 We’re delighted to hear that you loved your experience with us. It’s great to know that our team provided outstanding service and that you found the food enjoyable. We look forward to welcoming you back soon! Sincerely, Demelza Quinn
   

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9. M

   Marie VIP

   Charleston2 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very accommodating to kids. Great specialty rolls
   

   Nikai Sushi - Cheeca Lodge & SpaResponded on February 24, 2025

   Dear Marie, Thank you for your fantastic five-star review! We’re thrilled to hear that you found our restaurant a comfortable experience to share with your kiddos, and enjoyed our specialty roll offerings. We look forward to welcoming you and your family back soon. Best, Demelza Quinn
   

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10. e

    eric

    Philadelphia2 reviews

    4.0

    Dined on February 13, 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5

    Service a bit slow Beautiful full moon view Not a lot on menu
    

    Nikai Sushi - Cheeca Lodge & SpaResponded on February 24, 2025

    Eric, Thank you for your four-star review. We are pleased to hear that you enjoyed the beautiful view, it is one of our favorite aspects of the property! We apologize the service failed to meet expectations and appreciate your feedback. We will strive to improve in this area. As far as the menu, we plan to add a few additional elements to the menu in the coming season. We hope to have the pleasure of serving you again soon. Best, Demelza Quinn
    

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