Michael's On East

Review summary

1. B

   Barbara

   VIP

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We live in a tourist area with a huge number of restaurants but Michael's on East can always be counted on to provide high quality delicious food and impeccable service. We had a most memorable evening with them welcoming us back by name and going out of their way to mix an unusual cocktail that is not typically ordered. It was delicious. I particularly enjoy the epicurean menu which changes monthly. Sitting in the lounge for happy hour is also a nice friendly experience,
   

   Is this helpful?

   Report
2. J

   Joe

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Service was very good. Our waiter gave us excellent choices only to come back twice saying they were out of those items. I really felt bad for him. I asked for a quiet table and was seated at an extremely loud area. I didn’t know they had an outdoor seating area and was never given a choice. The food was good, but I wouldn’t say worth the price. I am back between NYC and Sarasota so the $$$ doesn’t shock me. Midtown prices on a side street in Sarasota. I believe my wife and myself will seek out other options for a special evening.
   

   Is this helpful?

   Report
3. D

   DAVID

   VIP

   Tampa

   160 reviews

   5.0

   160 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, AJ, was exceptional! The food was, as always, delicious. You really can't "top" a Michaels dining experience.
   

   Is this helpful?

   Report
4. I

   Ian

   VIP

   San Francisco

   10 reviews

   5.0

   10 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Holiday ambience with piano bar! Amazingly delish food too. We had the scallops and shrimp, and filet entrees with Caesar salad and oysters. The seafood was fresh and mouth watering delish. Topped it off with the xmas chocolate cake with mint Grenache. Mmmmm good !
   

   Is this helpful?

   Report
5. C

   Christina

   VIP

   Tampa

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Overrated, slow service, food quality at this level was as expected. Table set for wrong amount of people, no drink menu offered, delay in being greeted, delay in taking orders, drinks and food took forever to get to the table with every course of the meal. There are plenty of other places we could have dined and had a nice experience.
   

   Michael's On EastResponded 3 days ago

   Hello Christina, We're truly sorry to hear about your disappointing experience at Michael's On East. It's disappointing to know that we didn't meet your expectations, especially in terms of service and food quality. We take your feedback seriously and will address these issues with our team to ensure better experiences in the future. We hope to have the opportunity to serve you again and provide a better experience. We will be reaching out to you personally to discuss a way to rectify the situation. Best Regards, The Management Team
   

   Is this helpful?

   Report
6. C

   Carlos

   VIP

   Chicago

   1 review

   1.0

   1 review

   Dined on December 22, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   This restaurant is overrated! The service was bad. It took a long time for them to bring our food. They were definitely understaffed. The food was not as good as described in the reviews. Very disappointing experience.
   

   Michael's On EastResponded 3 days ago

   Thanks for the feedback, Carlos. We're sorry to hear that your experience at Michael's On East didn't meet your expectations. We take all feedback seriously and we're disappointed to hear about the long wait times and the service. We strive to provide excellent food and service, and it's clear we fell short during your visit. Your comments will be shared with our team as we continually work to improve. We hope for the opportunity to serve you better in the future. All the Best, The Management Team
   

   Is this helpful?

   Report
7. R

   ROMEO

   VIP

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food and excellent service. I can recommend time and time again
   

   Is this helpful?

   Report
8. b

   bill

   Tampa

   17 reviews

   2.0

   17 reviews

   Dined on December 21, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   Seated us in the lounge in a very dark booth with a wobbly table. I guess I should have asked to be reseated but the piano player in the lounge sounded good so I figured what the heck. My bad. The fish entree was not very good. Expected much better food quality for the money. I've had better meals at Applebee's.
   

   Michael's On EastResponded 7 days ago

   Hello bill, Thank you for taking the time to share your experience at Michael's On East. We're glad to hear that you enjoyed the piano player in our lounge, but we're sorry to learn that other aspects of your visit didn't meet your expectations. We take pride in our food quality and it's disappointing to hear that you found it not up to par. We will certainly take your feedback into account as we continuously strive to improve our food and overall dining experience. We hope you'll give us another chance to impress you in the future. Best regards, Michael's On East Management Team
   

   Is this helpful?

   Report
9. S

   Saleika

   VIP

   Greater Boston

   11 reviews

   5.0

   11 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   In spite of a glitch in the computer system with the kitchen, our evening was quite delightful. It took a few minutes for our meals to arrive but our server and management were very accommodating. They kept us informed. The meals were nice size portions and very tasty. The lobster bisque was one of the best I have ever had. The bronzina was free of bones and the portion was sufficient for two meals. The Chilean Sea Bass
   

   Michael's On EastResponded 7 days ago

   Hello Saleika, We're delighted to hear that you had a delightful evening at Michael's On East! It's great to know that our team was able to quickly rectify the kitchen issue and that you enjoyed your meals, especially the lobster bisque and Chilean Sea Bass. Your kind words about our meals and service are greatly appreciated. We strive to provide a memorable dining experience for all our guests and it's heartening to hear we hit the mark for you. We hope to see you again soon! Best Regards, The Management Team
   

   Is this helpful?

   Report
10. L

    Lori

    VIP

    New York City

    31 reviews

    5.0

    31 reviews

    Dined on December 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We came for the prix fixed Northern Italian dinner. It was so good, we thoroughly enjoyed our meal. Our server, Tamara, was very nice and friendly.
    

    Michael's On EastResponded 7 days ago

    Hey Lori, We're absolutely thrilled to hear that you had such a wonderful time at Michael's On East! It's fantastic to know that our Northern Italian prix-fixe meal hit the spot for you. We're also glad to hear that our server, Tamara, made your experience even better. Your kind words mean a lot to us. We look forward to serving you again soon! Best regards, The Management Team
    

    Is this helpful?

    Report