Mexican Sugar - Plano

Review summary

1. S

   Sean

   VIP

   New York City

   8 reviews

   3.0

   8 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   Normally a Five Star experience. However this evening we had to switch tables because of incoming sippy cups being hurled at our table. Just a loud and noisy night. Not restaurants fault, but it is what it is. Oddly the Tequila flights were 1 out of 3, meaning the Hisbiscus was spot on but the classico and especially the machete(watermelon was watered down) did not hit their mark.
   

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2. J

   Joshilyn

   Dallas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I went to this restaurant for my birthday and regretted it immediately. From the moment I sat down, I knew I had made the wrong choice. The seating was cramped,noisy environment and a woman at a nearby table kept coughing. I asked to be moved, but the waiter refused. The service was awful! The waiter never introduced herself, didn’t take our drink order, and simply brought back water. When I asked about the food, she wasn’t helpful at all. I specifically asked if the food was spicy because I had my kids with me, and she assured me it wasn’t, but they couldn’t even eat it. It felt like a complete waste of time and money. Everything was rushed, and the overall experience was very disappointing. I won’t be returning or recommending this place to anyone.
   

   Mexican Sugar - PlanoResponded 1 day ago

   Thanks for the feedback, Joshilyn. We're really sorry to hear about your disappointing experience at Mexican Sugar - Plano, especially on such a special occasion as your birthday. We understand how the seating, noise level, and service could have detracted from your overall experience. We take your comments about the food's spiciness very seriously and will address this with our culinary team. We strive to provide a comfortable, enjoyable dining experience for all our guests and it's clear we fell short this time. We hope you'll consider giving us another chance to make it right. Please reach out to me directly to connect at 972-943-0984 Jorge Nuno, General Manager, Mexican Sugar Plano.
   

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3. K

   Kent

   Dallas

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   It was extremely busy, but still - my plate was warm at best and my wife’s plate was brought to us several minutes after the other 3. $10 Coffee had grinds in it. $300 tab and I was extremely disappointed.
   

   Mexican Sugar - PlanoResponded 1 day ago

   Hey Kent, We're really sorry to hear about your recent experience at Mexican Sugar - Plano. It's disheartening to learn that your meal was not up to our usual standards, especially with the temperature of your plates and the coffee matter. We appreciate your feedback as it helps us improve. We hope you'll consider giving us another chance to make it right. Please reach out to me directly to connect at 972-943-0984 Jorge Nuno, General Manager, Mexican Sugar Plano.
   

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4. A

   A

   VIP

   New York City

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First visit and we will be back! EVERYTHING was amazing! Seated within 5 minutes of reservation time. Nice table - comfortable and roomy. Loved the beautiful dishes and glasses. Everything we ate was fabulous - salsa (it’s warm!), elote, queso blanco, fajitas (filet mignon & lobster tail, chicken & carne asada), steak enchiladas, lime cilantro rice!, paella and churros. Drinks were great - variety of margs. Atmosphere was a fun, upbeat vibe. Great service. Reasonably priced. LOVED!!!! ❤️
   

   Mexican Sugar - PlanoResponded 1 day ago

   Thanks for the review! We're thrilled to hear that you had a fantastic first visit to Mexican Sugar - Plano. It's wonderful to know that you enjoyed our dishes, glasses, and service. We're also glad that you found our atmosphere to be enjoyable and our prices to be reasonable. We appreciate your kind words and look forward to welcoming you back soon! Best Regards, Jorge Nuno General Manager
   

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5. H

   Hannah

   Dallas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is the absolute perfect restaurant whether you’re celebrating or just want to go out to eat. The food here is delicious and the atmosphere is wonderful. Our server was very nice and made sure we had refills on our drinks and chips throughout the night. This location is very well managed! We loved our night out and can’t wait to come back! :)
   

   • 

   Mexican Sugar - PlanoResponded 2 days ago

   Good Morning, We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Arnold Nitishin Manager
   

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6. T

   Tam

   Dallas

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Everything was ok. Food was delicious. Then we got the bill. We both had ranch waters that were described as having lime and salt. We were charged $12 for the cocktails and $6 for lime and salt. Obviously…we were not happy and the charge was removed.
   

   Mexican Sugar - PlanoResponded 2 days ago

   Good morning Tam, glad to learn of your positive experience but sorry to learn of the obvious error in your drink charge. So happy to learn it was quickly remedied our error when you brought this to our attention. Looking forward to serving you again and would love to met you. Please ask for me on your next visit. Thank you again for your constructive comments and patronization. Arnold Nitishin Manager
   

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7. S

   Sydney

   Oklahoma City

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The salsa here is perfect, and our waitress and drinks were great. Our only issue was at first it was a little cold in the back room, but after we started eating we didn’t notice it again. Would recommend
   

   Mexican Sugar - PlanoResponded 4 days ago

   Good Afternoon Sydney! We are so very grateful for your patronage and wonderful review; both truly mean so much to us! We sincerely look forward to welcoming you back soon. Yours in Hospitality, Jorge Nuno, General Manager, Mexican Sugar Plano,
   

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8. D

   Dr. Billy

   VIP

   Dallas

   773 reviews

   5.0

   773 reviews

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a delightful lunch! Server Kevin was attentive and outstanding in every way. Finally met manager Jorge, who was so friendly and welcoming. Highly recommend this wonderful restaurant!
   

   Mexican Sugar - PlanoResponded on January 6, 2025

   Thanks for the review, Dr. Billy! It was so nice to finally personally meet you. Your high recommendation means a lot to us! We look forward to welcoming you back soon. Jorge Nuno General Manager Mexican Sugar Plano.
   

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9. K

   Kerstin

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined on January 4, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Our waitress rushed us. We ordered drinks and an appetizer. She immediately wanted our dinner order and we weren’t ready. She came back three times and we finally ordered. Dinner came quickly. When she cleared the plates, she asked about dessert. We said no, I still had more than half my margarita left and wanted to chat and finish it. She came with the credit card machine and that was it. In and out in less than 50 minutes. Have NEVER been this rushed ever.
   

   Mexican Sugar - PlanoResponded on January 4, 2025

   Hello Kerstin, We're truly sorry to hear about your experience at Mexican Sugar - Plano. It's always our goal to provide a relaxed and enjoyable dining experience for our guests. We understand how important it is to have time for conversation, and we apologize for any haste in your visit. We also regret the rushed feeling you had after your meal was cleared. We'll certainly take your feedback into account and work on improving our service. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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10. J

    Jason

    VIP

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined on January 3, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Jenny, our bartender was fabulous. We had a great time sampling some new tastes with our favorite tequilas.
    

    Mexican Sugar - PlanoResponded on January 3, 2025

    Hi Jason, We're thrilled to hear that you had a fantastic time at Mexican Sugar - Plano! It's wonderful to know that our tequila selection was a hit and that our bartender made your experience enjoyable. We appreciate your feedback on the value, and we'll continue to strive for excellence in all aspects. Thank you for choosing us and for sharing your experience. Best, The Management Team
    

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