Mexican Sugar - Plano

Review summary

1. M

   Melinda

   Alabama

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The restaurant was good but seemed understaffed. It took too long to get drink orders and refills. Food was good though.
   

   Mexican Sugar - PlanoResponded today

   Hi Melinda, Thank you for taking the time to share your experience at Mexican Sugar - Plano. We're glad to hear that you enjoyed our food and found it to be good. We apologize for the delay in getting your drink orders and refills and appreciate your patience. We'll definitely take your feedback into consideration as we strive to provide the best service possible for our guests. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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2. G

   Gretchen

   VIP

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated very far into the restaurant and it was great as far as being a little quieter. Jameson was our server and he did an excellent job. It was sweet he asked if we were celebrating anything since a lot of special occasions get overlooked during the holidays. Lobster cheese dip was yummy and the elote side were my favorites.
   

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   Mexican Sugar - PlanoResponded 3 days ago

   Thanks for the review, Gretchen! We're thrilled to hear that you enjoyed your dining experience at Mexican Sugar - Plano. We always strive to create a quiet yet enjoyable atmosphere for our guests, so we're glad to hear that you appreciated the ambiance. It's fantastic to know that our lobster cheese dip and elote hit the spot! We're grateful for your kind words and high ratings. We look forward to welcoming you back for more special occasions during the holidays.
   

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3. OT

   OpenTable Diner

   Central Texas

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Service was average.
   

   Mexican Sugar - PlanoResponded 3 days ago

   Thanks for visiting us at Mexican Sugar - Plano. We're sorry to hear that you found our service average. We strive to provide exceptional service and it seems we fell short during your visit. Your feedback is important to us and we will certainly look into this. We hope you'll give us another chance to impress you with our service. Thanks again for your review. - The Management Team
   

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4. D

   Dan

   VIP

   Dallas

   37 reviews

   3.0

   37 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Amazing food and absolutely crap service. First of all, the server gives us a sangria which was about 3 ounces. We asked him why it was so small and he said, “it was just a big glass”. I’m not a moron. Water was left without being filled most of the night and we asked our server for more chips which he never brought. We ended up asking another server for some and it was brought right away. Our server was dismissive, curt and inefficient. Even my kid said he gave us the “side eye”. Again, all of the food we had was amazing. Too bad they can’t hire better servers. Just destroyed our meal.
   

   Mexican Sugar - PlanoResponded 2 days ago

   Hi Dan, We're really sorry to hear about your experience at Mexican Sugar - Plano. We take your feedback seriously and it's disappointing to know that we fell short in providing the service you deserved. We always aim for top-notch service and delicious food, and we're glad to hear that you found our food to be amazing. However, we sincerely apologize for the inconvenience caused by the undersized sangria, the missing chips, and the inattentive service. We're taking your feedback seriously and will address these issues with our team. We hope you'll give us another chance to make your next visit a better one. Here's my personal phone number 808-757-8075, I'd love the opportunity to connect and make this right by you. Yours in Hospitality, David Morbitt Assistant General Manager
   

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5. M

   Melissa

   VIP

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Christmas Eve dinner (with reservations). We were seated quick, service was lovely, all food and drinks arrived fast. They were PACKED but we never waited for anything! Will definitely be our Christmas Eve dinner tradition spot!
   

   Mexican Sugar - PlanoResponded 3 days ago

   Hey Melissa, We're over the moon to hear about your Christmas Eve dinner at Mexican Sugar - Plano! It's wonderful to know that you had a wonderful time and that our food and drinks arrived quickly. We're thrilled that we'll be your tradition spot for the next few years. We can't wait to welcome you back for more celebrations. Thank you for choosing us! Best, The Management Team
   

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6. K

   Kevin

   VIP

   Dallas

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous as always! Great food and service, we will be back
   

   Mexican Sugar - PlanoResponded 2 days ago

   Thanks for the review, Kevin! We're thrilled to hear that you had a fabulous experience at Mexican Sugar - Plano. Your kind words about our food and service mean the world to us. We're looking forward to your return visit!
   

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7. N

   Nicole

   Las Vegas

   1 review

   5.0

   1 review

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place was so cute! It had amazing service and the ambience was perfect! The food was amazing and the drinks were top notch! This is a definite recommend and we will be back!
   

   Mexican Sugar - PlanoResponded 7 days ago

   Hello Nicole, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the ambiance and service at Mexican Sugar - Plano. It's fantastic to know that our food and drinks met your expectations. We strive to provide our guests with a memorable dining experience and your recommendation means a lot to us. We can't wait to welcome you back for more amazing food and drinks! Best wishes, Jorge Nuno General Manager
   

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8. C

   Christopher

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We go here every anniversary. The food and service is always second to none. They use the highest quality ingredients and everything is fresh and beautifully plated. We will be enjoying this restaurant for years to come.
   

   Mexican Sugar - PlanoResponded 7 days ago

   Hello Christopher, We're thrilled to hear that Mexican Sugar - Plano is your go-to anniversary spot! It's wonderful to know that you enjoy our food and service. Your continued patronage over the years means the world to us. We noticed your rating on value and we assure you that we're committed to providing the best quality of food and service to match. We're looking forward to many more anniversaries with you! Best wishes, Jorge Nuno General Manager
   

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9. J

   James

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and location. The night was perfect!!
   

   Mexican Sugar - PlanoResponded on December 17, 2024

   Good Morning James! We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

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10. L

    Lucy

    Dallas

    1 review

    5.0

    1 review

    Dined on December 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellence service, ambiance and great Mexican food! We’ll be back soon!
    

    Mexican Sugar - PlanoResponded on December 16, 2024

    Good Morning,Lucy! We are so very grateful for your patronage and wonderful review; both truly mean so much to us! We sincerely look forward to welcoming you back soon. Yours in Hospitality, Jorge Nuno, General Manager, Mexican Sugar Plano,
    

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