Mexican Sugar - Plano

Review summary

1. A

   Annlyn

   Dallas

   26 reviews

   5.0

   26 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My friend and I ate delicious appetizers and entrees at Mexican Sugar. Our server was very friendly and always was nearby to keep our drink glasses filled. It was a perfect dining experience for celebrating my birthday.
   

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2. G

   Geoffrey

   VIP

   Dallas

   37 reviews

   5.0

   37 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great evening! The food was excellent, margaritas superb and our servers were real pros and could not have been any better! We will return!
   

   Mexican Sugar - PlanoResponded 1 day ago

   Good Morning, We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Arnold Nitishin Manager
   

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3. M

   Mark

   Dallas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jennifer was amazing , taking care of us tonight! Thank you!
   

   Mexican Sugar - PlanoResponded 3 days ago

   Thanks for visiting us, Mark! We're thrilled to hear that you had a great experience at Mexican Sugar - Plano. It's always our pleasure to provide exceptional service and delicious food. We appreciate your kind words and high ratings. We look forward to serving you again soon. Jorge Nuno General Manager Mexican Sugar Plano
   

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4. L

   Lynette

   Dallas

   8 reviews

   4.0

   8 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Wonderful food. Good drinks. Not a fan of the smoky tequila.
   

   Mexican Sugar - PlanoResponded 5 days ago

   Hello Lynette, Thank you for your review and for rating our food and drinks highly. We're thrilled to hear that you enjoyed your meal and the drinks. We look forward to welcoming you back to Mexican Sugar - Plano soon. Best, Jorge Nuno General Manager Mexican Sugar Plano
   

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5. A

   A

   VIP

   New York City

   11 reviews

   5.0

   11 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love dinner here and had to try brunch. It was fabulous, from the French press coffee to the steak and eggs and cinnamon vanilla pancakes! Jameson was a wonderful server. Mexican Sugar is our new favorite restaurant.
   

   Mexican Sugar - PlanoResponded 4 days ago

   Good Morning! We're thrilled to hear that you love dinner at Mexican Sugar - Plano and had the pleasure of trying our brunch. It's wonderful to know that you enjoyed our French press coffee, steak and eggs, and cinnamon vanilla pancakes! We're also delighted that you found our service wonderful. Your kind words mean a lot to us. We're looking forward to your next visit. Thanks for your support! Best Regards, Jorge Nuno General Manager
   

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6. s

   shannon

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful evening at Mexican Sugar. The food and drink was fantastic. Our server was outstanding. Management stopped by to check on our experience. We will definately be back.
   

   Mexican Sugar - PlanoResponded 6 days ago

   Good Afternoon! We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

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7. A

   Ashlee

   Dallas

   13 reviews

   1.0

   13 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   I booked my birthday dinner several weeks before and confirmed in advance as well. When I showed up 10 minutes before my reservation which was at 7 PM, I was told to give them just a couple minutes and they will get me sat shortly. We didn’t get sat until about 7:40 PM and while I understand the restaurant was busy all of the servers seem to be extremely overwhelmed. If no one told you I’ll, it is 1000% OK to stop taking walk-ins. It is OK to not run your service staff ragged! One of my guests asked the host what was the issue with seating, they were told they had no idea where we would be placed. We wound up being put at one of the long tables across from the bar and  the area was highly congested with normal foot traffic as well as patrons who were waiting for tables. For it to have been a birthday dinner I expected far better service and to speak with my guest about their food and they only feel it was OK or meh and the drinks were strong but disgusting was truly an embarrassing experience.
   

   Mexican Sugar - PlanoResponded 1 day ago

   Thanks for the review, Ashlee. We're truly sorry to hear about your experience at Mexican Sugar - Plano on your birthday. It's disheartening to hear that we fell short in providing the level of service we strive for. We understand how important special occasions are and we apologize for any inconvenience caused. We'll certainly address this issue with our team to ensure it doesn't happen again. We hope to have the chance to serve you better in the future. Best regards, Jorge Nuno General Manager Mexican Sugar Plano
   

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8. C

   Christine

   Dallas

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Didn’t seat us until 30 min after our reservation. Also, the entire service experience was fairly slow other than that it was very good. 
   

   Mexican Sugar - PlanoResponded 4 days ago

   Thanks for visiting us, Christine. We're glad to hear that you enjoyed the food at Mexican Sugar - Plano. We're sorry for the delay in seating and the slower service you experienced. We always aim to provide the best experience for our guests and we appreciate your feedback. We hope to see you again soon for a more seamless experience. Best Regards, Jorge Nuno General Manager
   

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9. S

   Sean

   VIP

   New York City

   8 reviews

   3.0

   8 reviews

   Dined on January 13, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   Normally a Five Star experience. However this evening we had to switch tables because of incoming sippy cups being hurled at our table. Just a loud and noisy night. Not restaurants fault, but it is what it is. Oddly the Tequila flights were 1 out of 3, meaning the Hisbiscus was spot on but the classico and especially the machete(watermelon was watered down) did not hit their mark.
   

   Mexican Sugar - PlanoResponded on January 14, 2025

   Hello Sean, We're truly sorry to hear about your recent experience at Mexican Sugar - Plano. We strive to provide a pleasant dining environment and top-notch service, and we're disappointed to hear that we fell short on this occasion. We understand how important a comfortable dining experience is and we're sorry for any inconvenience caused. We're glad to hear that you enjoyed our Tequila flights and Hisbiscus. We appreciate your feedback regarding the margaritas and we'll certainly take it into consideration. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Jorge Nuno General Manager Mexican Sugar Plano
   

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10. J

    Joshilyn

    Dallas

    1 review

    1.0

    1 review

    Dined on January 12, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    I went to this restaurant for my birthday and regretted it immediately. From the moment I sat down, I knew I had made the wrong choice. The seating was cramped,noisy environment and a woman at a nearby table kept coughing. I asked to be moved, but the waiter refused. The service was awful! The waiter never introduced herself, didn’t take our drink order, and simply brought back water. When I asked about the food, she wasn’t helpful at all. I specifically asked if the food was spicy because I had my kids with me, and she assured me it wasn’t, but they couldn’t even eat it. It felt like a complete waste of time and money. Everything was rushed, and the overall experience was very disappointing. I won’t be returning or recommending this place to anyone.
    

    Mexican Sugar - PlanoResponded on January 13, 2025

    Thanks for the feedback, Joshilyn. We're really sorry to hear about your disappointing experience at Mexican Sugar - Plano, especially on such a special occasion as your birthday. We understand how the seating, noise level, and service could have detracted from your overall experience. We take your comments about the food's spiciness very seriously and will address this with our culinary team. We strive to provide a comfortable, enjoyable dining experience for all our guests and it's clear we fell short this time. We hope you'll consider giving us another chance to make it right. Please reach out to me directly to connect at 972-943-0984 Jorge Nuno, General Manager, Mexican Sugar Plano.
    

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