Maple & Ash

Review summary

1. D

   Deallan

   Chicago

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant for special occasions! I will be coming back for the dry aged steak!
   

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2. F

   Fredrick

   Chicago

   49 reviews

   5.0

   49 reviews

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an incredible meal!!!!! The seafood was fresh, the steaks perfectly prepared, the wine exquisite and the desserts devine!!!!!!! The candlelight setting was the perfect ambiance even if a bit dark, but the absolute star of the dinner was the tremendous service provided by MASON! The best waiter in Chicago. (Maple & Ash this "Employee Benefits" charge coincidentally is exactly the same as the credit card fee!!!! Ask me before you add $25 to my check!!!!! When I drop almost a $1,000.00 for dinner without cocktails I don't expect a surprise on my bill!!!!! Disclosure and ASK. 30% Tip covers the wait staff, and at your prices there is money to provide the rest of the staff--including the kitchen--with "employee benefits.")
   

   Maple & AshResponded 1 day ago

   Fredrick, thank you for your wonderful comments about our seafood, steaks, wine and Mason's service. Regarding our Staff Benefits charge, we add a 3.5% charge to help cover health insurance, benefits, and staff wellness programs for the staff and we make every effort to be transparent about that on the menu. However, we break this out as a separate charge rather than build it into the costs of items as most businesses do, so that if you choose, we can take that charge off your bill. We will certainly weigh your feedback as we continue to assess this aspect of our business. We hope that helps clear up our intentions, and hope you will join us again someday
   

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3. M

   Michael

   Chicago

   70 reviews

   vip
   5.0

   70 reviews

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an exceptional evening at Maple & Ash. Service was excellent and the food was delicious. We go often and will be back again! Thanks
   

   Maple & AshResponded 2 days ago

   Michael, thank you for being a loyal guest. We are happy to see you enjoy our service and food so much and that your recent experience was memorable. We look forward to serving you again soon so we can thank you in person!
   

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4. J

   Joey

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Maple & Ash was such a fun and amazing experience! Our waiter, David, took excellent care of us and answered our many questions about the menu. We enjoyed delicious appetizers, mouthwatering steaks and scrumptious sundae dessert with all the toppings! I highly recommend Maple & Ash!
   

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   Maple & AshResponded 2 days ago

   Joey, we appreciate your kind feedback regarding your experience at Maple & Ash. We take pride in our attentive service, and we are delighted that David provided such helpful advice. It's wonderful to hear that you enjoyed the appetizers, steaks, and dessert. Thank you for recommending us, and we look forward to welcoming you back for another exceptional dining experience.
   

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5. P

   Paul

   Chicago

   3 reviews

   vip
   5.0

   3 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Exceptional ambience and service; food overall was very good; however, steaks were prepared “OK”.
   

   Maple & AshResponded 2 days ago

   Hi Paul. We are happy to see you enjoy our ambiance and service so much. Thank you! Please know if anything is ever not prepared as you had hoped, always let us know so we can make you a new item. We look forward to serving you again in the near future.
   

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6. M

   Michael

   Chicago

   2 reviews

   vip
   5.0

   2 reviews

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome server and incredible food! Definitely a great experience.
   

   Maple & AshResponded on November 25, 2024

   We're so pleased to hear you had a great experience, Michael. Thank you for your visit and wonderful review! We hope to see you back again soon!
   

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7. M

   Mukund

   Chicago

   12 reviews

   vip
   5.0

   12 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We did the tasting menu which was excellent. Some of the cocktails were quite good as well. The noise level is difficult to tolerate if you really wanna have a conversation. It’s exceptionally loud. I found it minorly annoying that the waiter spoke with a soft tone and would keep changing His head position so I couldn’t hear what I was eating half the time. But other than that the food was exceptional and the quality of service was excellent.
   

   Maple & AshResponded on November 20, 2024

   Mukund, we appreciate your compliments on the chef's tasting menu and cocktails. Thank you. We strive to deliver exceptional food and service in an atmosphere that is often very vibrant. We are sorry if you encountered challenges hearing your server and we will address that. Hopefully, we'll have the opportunity to welcome you again, and next time, please ask the host to seat you in a more subdued section. We look forward to serving you again.
   

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8. E

   EMIILIO

   Barcelona

   25 reviews

   vip
   3.0

   25 reviews

   Dined on November 14, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Terrible attention from the hostess made us wait more than 1 hour and 20 minutes, without giving any explanation and giving people tables who arrived after us. very bad attention .
   

   Maple & AshResponded on November 21, 2024

   Thank you for your visit, Emilio. We apologize for any delay you experienced in being seated. Please contact us with your reservation name, date, and time so we can look into what happened, apologize directly, and ensure it is not an issue again. Hopefully, we can have another opportunity to serve you someday soon, for what we're confident will be an excellent experience in every way. The Maple & Ash Chicago team
   

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9. j

   jasmeen

   Philadelphia

   9 reviews

   vip
   5.0

   9 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing delicious food. The ambience was top Notch! I can’t wait to come back
   

   Maple & AshResponded on November 20, 2024

   Thank you, Jasmeen. It's wonderful to hear how much you enjoyed our food and ambiance. We can't wait to have you back!
   

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10. K

    Katie

    Chicago

    1 review

    5.0

    1 review

    Dined on November 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful dining experience! Delicious food & even better experience!
    

    Maple & AshResponded on November 14, 2024

    Thank you, Katie. It's wonderful to hear you had such an enjoyable experience. We look forward to serving you again someday!
    

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