MacArthur's Restaurant at The Historic Thayer Hotel

Review summary

1. j

   jane

   New York City

   6 reviews

   5.0

   6 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely lunch at the Thayer. The fried chicken was expertly seasoned and the best I've had. Crunchy where it should be and juicy and tender inside. The Cole slaw was just right. Great snap to the fries. The other dish was the Chicken Salad club. Hit every mark and totally enjoyed it. We also ordered the soup of the day and the only mishap was it was brought out not piping hot. A quick word to the waiter and the soup was retuned and the temperature was corrected. In fairness, most restaurants never serve piping hot soup, which they should. We had a view of the Hudson and the ambiance of the hotel and restaurant is old world elegance. The price was very reasonable for the quality and quantity of food. We will definitely go back. It would be a fabulous place to watch the autumn colors. Next time.
   

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2. K

   Karen

   New Jersey

   21 reviews

   5.0

   21 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed a wonderful dinner last Saturday while visiting West Point. Upon being seated at our table, we received a warm and friendly welcome from our server, Monica, who was very helpful with answering our questions about the menu. Everything we ordered was prepared with great care and presented beautifully. The prime rib was seasoned perfectly and cooked exactly as ordered. Another favorite was the cowboy pork chop - so flavorful and moist. We really enjoyed the kale and bacon biscuits, and the butternut squash ravioli were served in a tasty cream sauce. Service was attentive without being intrusive, and we never felt rushed. We enjoy dining here every time we visit West Point. Highly recommend.
   

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3. a

   amy

   New York City

   1 review

   3.0

   1 review

   Dined on December 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   I was not thrilled with the service. We never got offered rolls. The food sat on the side covered for at least five minutes before making it to our table. There were only five other tables with customers so they weren't busy.
   

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4. K

   Katelyn

   Greater Boston

   1 review

   2.0

   1 review

   Dined on November 29, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   There was only an option for a buffet. The food was okay but more like cafeteria food. The meat at the carving station was tough and cold. The serving staff was aloof and did not show attention to detail. Service was slow, and all they were responsible for was serving drinks as the buffet was self-service. It came to $194 and change before tip for 3 adults. I was shocked at the pricing. It definitely did not match the offerings. There were shrimp and crab offered, so I can see that could increase the price, but if you're not eating that and you also can't order an entree from a menu the price per person for a lackluster meal was a surprise. There were also kids running around and being loud. I thought there would be a different level of decorum at the Thayer Hotel. As we walked out, we saw a full house at Patton's, and we all said we should've gone there and probably could've enjoyed a nice burger for a much better price.
   

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5. A

   Alec

   Boise

   14 reviews

   4.0

   14 reviews

   Dined on November 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Sandy our server has been there for years and is our favorite. She takes ownership of her job and makes the meal awesome …food was great and we love coming when visiting WP
   

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6. M

   Michelle

   New York State

   1 review

   5.0

   1 review

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We booked dinner at the MacArthur restaurant to celebrate our anniversary. The food was delicious, ambiance comfortable, staff was friendly & efficient. Would definitely return.
   

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7. R

   Robert

   Charleston

   26 reviews

   4.0

   26 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very good experience especially interacting with student servers. Food was very good but the veal dish and the duck dish, while portion size was perfect, the protein was carved too thick to fully enjoy.
   

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8. K

   KRISTA

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   We went with a large group and the food was excellent!
   

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9. M

   Michael

   VIP

   Greater Boston

   29 reviews

   2.0

   29 reviews

   Dined on November 2, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I stayed at the Hotel Thayer (which is awesome due to its convenience factor if visiting West Point) and ate several times at the restaurant (4-5). The food was mostly buffet and rarely was it cooked to order. The service team was young and inexperienced and in desperate need of adult leadership. Overall the food is average at best, service is average at best. But it’s all about location.
   

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10. M

    Michelle

    New York City

    3 reviews

    2.0

    3 reviews

    Dined on November 2, 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    The website needs to be clear. Was expecting a sitdown dinner. Get there to find out on game days. It’s a buffet. My 91-year-old father didn’t want a buffet for his birthday.
    

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