LB Steak - Santana Row

Review summary

1. S

   Stephanie

   VIP

   San Francisco

   69 reviews

   5.0

   69 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed our gathering here! Several of our party were delayed and we really appreciated the patience shown to us. Food was excellent- the bone marrow and brussel sprouts were the stand outs of the meal for sure.
   

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2. J

   Jennifer

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were celebrating my sons graduation today and the meal and service were spectacular! Everything was amazing. We will definitely be back! And omg those Brussel sprouts were the best!
   

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3. J

   Jason

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Roger is an innovator with a creative twist on every dish.
   

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4. C

   Chris

   VIP

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food and excellent service. Melanie critique is at the cost is very very high.
   

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5. l

   luke

   San Francisco

   19 reviews

   2.0

   19 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   I have enjoyed LB steakhouse in the past, so I was surprised at last night experience. I got the 12 oz New York strip and my wife got the branzino. I asked for my new you are strip medium rare and I got it medium. The branzino was really quite thin. It may just be the time of the year, but you can get the branzino just a couple doors down at meso, and it's plump and delicious. My steak was also quite thin, maybe a half inch thick at the most? Just not a good value.
   

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6. D

   David

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   It was decent. I ordered a lot of steaks family style for the table to sample several varieties and the kitchen refused to slice them. For the amount of money I dropped I’m surprised they couldn’t make it work. Nothing like making your party wait while you cut their steak in strips like they’re 5 years old. Probably not going back just for that lack of full service based on the price.
   

   LB Steak - Santana RowResponded 5 days ago

   Hello David, Thank you for sharing your feedback. While we’re glad you enjoyed sampling the steaks, we’re sorry to hear the service didn’t meet your expectations. We understand how frustrating it was to handle slicing the steaks yourself, especially given the price point. Your input is important, and we’ll address this with our Culinary team to improve future guest experiences. We hope you’ll consider giving us another opportunity to provide the exceptional service you deserve. Please feel free to reach out directly with any additional thoughts. Best wishes, Chris Evans General Manager
   

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7. V

   Vanessa

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful place, amazing food, energetic ambience! Four stars because we waited 30 mins for our table despite our reservation, but made up with appetizers! Amazing restaurant+ service
   

   LB Steak - Santana RowResponded 6 days ago

   Hey, thanks so much for the wonderful review Vanessa! We're thrilled to hear that you enjoyed our place, food, and ambience. We apologize for the wait despite your reservation, but we're glad to hear that our appetizers made up for it. We're grateful for your high ratings and your kind words about our service. We look forward to serving you again soon! Best regards, Chris Evans General Manager
   

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8. R

   Rey

   San Francisco

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was outstanding. All staff worked as a team and very attentive. My rib eye was low in flavor, was very fatty and chewy. I was disappointed in the quality of the rib eye. I have had better quality of USDA meat in other places.
   

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   LB Steak - Santana RowResponded 6 days ago

   Thanks for the feedback Rey! We're thrilled to hear that you enjoyed our service and that our team worked as a team to meet your needs. We're sorry to hear that our rib eye didn't meet your expectations. We take pride in our Ribeye and we're disappointed to hear that it didn't hit the mark for you. We appreciate your feedback and will certainly look into this. We hope to have the opportunity to serve you again soon .Best regards, Chris Evans General Manager
   

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9. P

   Paul

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on December 11, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   The dishes are too salty, the mushroom side dish in particular.
   

   LB Steak - Santana RowResponded on December 13, 2024

   Hello, We're sorry to hear that your dining experience at LB Steak - Santana Row didn't meet your expectations. We appreciate your feedback on the saltiness of our dishes and the mushroom side dish in particular. We're always looking for ways to improve and your feedback is invaluable to us. We hope to have the opportunity to serve you again and provide a better dining experience. Best regards, Chris Evans. General Manager
   

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10. D

    Dennis

    San Francisco

    5 reviews

    5.0

    5 reviews

    Dined on December 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our Server Lisa was great handled 2 kids under 4. Made sure we were ok checking on us several times. Food great, all orders arriving together and at proper temperatures. Birthday celebration complete with complimentary desert for guest of honor. Noise level high, lighting low but totally enjoyed the meal. Prices Are upper level so for my budget , reserved for special occasions. Treat yourself and have a great meal.
    

    LB Steak - Santana RowResponded on December 13, 2024

    Thanks for the feedback, Dennis! We're delighted to hear that you had a great time at LB Steak - Santana Row and that our team was able to assist during your birthday celebration. It's always our goal to provide a memorable dining experience for our guests. We appreciate your understanding about our prices and will strive to make them more reasonable for your budget. We look forward to serving you again soon. We will be sure to share your kind words with Lisa your server. Best regards, LB Steak - Santana Row Management Team
    

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