LB Steak - Santana Row

Review summary

1. C

   Charles

   San Francisco

   10 reviews

   5.0

   10 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   If you’re looking for a dining experience that hits all the right notes—exceptional food, impeccable service, and a touch of indulgence—LB Steak in San Jose’s Santana Row is the place to go. This modern American steakhouse nails it every time, from the perfectly cooked steaks to the decadent sides and fresh seafood dishes. Let’s start with the bone-in ribeye. This steak is so juicy and tender it feels like it cuts itself. Every bite is rich, flavorful, and cooked exactly as ordered. And then there’s the filet mignon, a masterpiece in its own right. Each bite of this melt-in-your-mouth steak makes you stop mid-conversation just to savor the moment. I’m convinced these steaks have ruined me for any other restaurant. Before the main event, we started with the tuna tartare—a refreshing, vibrant dish layered with avocado mousseline, pear gochujang, and crisp apples. It’s the kind of appetizer that makes you want to order two because it’s too good to share. Now let’s talk about the lobster mac and cheese, which deserves its own standing ovation. Creamy, cheesy, and generously loaded with succulent lobster, this dish is pure decadence. Honestly, it’s worth the trip to LB Steak for this side alone. Pair it with your steak, and you’ll wonder why every meal doesn’t include lobster mac. And I can’t forget the service—absolute perfection. The staff was attentive without hovering, knew the menu inside and out, and made sure every detail of the evening was flawless. It’s rare to find a place that balances top-tier food with such genuine hospitality. LB Steak is more than just a meal; it’s an experience. Whether you’re celebrating a special occasion or just treating yourself, this spot delivers every single time. Trust me—go hungry and leave happy. You’ll be planning your next visit before you’ve even finished dessert.
   

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2. e

   edith

   VIP

   Central Coast

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place!! Never disappoint, pork belly 😋 fillet mignon, l Brussel sprouts, truffle fries, mushrooms, so good! And the steak is cook to perfection love every single cut
   

   LB Steak - Santana RowResponded 2 days ago

   Hello Edith, Thank you so much for the amazing review! We're thrilled to hear you enjoyed the pork belly, filet mignon, brussel sprouts, truffle fries, and mushrooms. It means the world to us that you loved every bite and appreciated the perfectly cooked steak. We can't wait to welcome you back for another delicious meal! Sincerely, LB Steak Team
   

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3. J

   Jill

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Ordered the sea bass nuggets, very tasty but came out mediocre warm, ribeye ordered medium rare came out medium to well done dry tough and as thin as a frisbee, waited 30 minutes for the water to come back to check on our order l sent the steak back the second steak came out prepared well hit and fresh. The Mac and cheese was over cooked pasta was mush. Lobster bisque was so fishy couldn’t be eaten and was cold. The server never checked on us the manager never rounded. I would say out back or Texas road house serves better food than here ! Don’t waste your time or money !
   

   LB Steak - Santana RowResponded 3 days ago

   Thanks for visiting us, Jill. We're sorry to hear that your experience at LB Steak - Santana Row didn't meet your expectations. We take pride in our food and service, so we're disappointed to hear about the issues you encountered. Your feedback is important to us and we will certainly look into these matters. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Chris Evans General Manager
   

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4. R

   Richard

   VIP

   San Francisco

   17 reviews

   5.0

   17 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Heather provided great service and did not interrupt our conversation.
   

   LB Steak - Santana RowResponded 3 days ago

   Thanks for the feedback, Richard! We're thrilled to hear that you had a great experience at LB Steak - Santana Row. It's wonderful to know that our service was able to enhance your visit. We always strive to provide the best for our guests, and your comments affirm that we're on the right track. We look forward to welcoming you back soon! Best regards, The Management Team
   

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5. R

   Richard

   VIP

   San Francisco

   71 reviews

   3.0

   71 reviews

   Dined on January 7, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   We were looking forward to eating at this restaurant having always walked by but never stopping to eat until now. Sorry to say that there steak sandwich was chewy and the crab sandwich was over cooked. Wine was good and the drink was average and over priced. We are outside at lunch time and the acoustics were so bad that we could not hear our waiter talking at times. We are deeply disappointed.
   

   LB Steak - Santana RowResponded 6 days ago

   Hello Richard, Thank you for taking the time to share your experience with us. We sincerely apologize for not meeting your expectations during your visit. It’s disappointing to hear that the steak sandwich and lobster sandwich did not meet our usual standards. Your feedback about the food quality, drink pricing, and acoustics has been noted and shared with our team for review and improvement. We’re glad you enjoyed the wine, but we aim for every aspect of your dining experience to be exceptional, and it’s clear we fell short. Thank you again for your feedback—it helps us grow and improve. We hope to have the chance to serve you better in the future. Best wishes, Chris Evans General Manager cevans@lbsteakcom
   

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6. W

   Will

   VIP

   Las Vegas

   13 reviews

   5.0

   13 reviews

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   One of the best dining experiences I have ever had. The assortment of food choices is vast, and we tried so many appetizers that we had to split an entree and couldn't even finish that. I highly recommend the bone marrow, pork belly, and Sea Bass nuggets. The Beef Tartare was probably the best I have ever had. Our Ribeye was cooked perfectly and while I'm not usually a potato guy, the way they do their LB Potato is really good. We loved the Creme Brule but they had so many desserts that we wish we could have tried them all. Ask for Jay's section if you go. He is one of the best servers in America!
   

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   LB Steak - Santana RowResponded on January 7, 2025

   Hello Will, Thank you for such an incredible review! We are absolutely thrilled to hear that your dining experience was one of the best you've ever had. It sounds like you made excellent choices—our bone marrow, pork belly, sea bass nuggets, and steak tartare are definitely guest favorites, and we're so glad you enjoyed them! We’re also delighted that the Ribeye and LB Potato hit the mark. And it’s wonderful to hear you loved the Crème Brulé—it just means there’s always a reason to come back to try the rest of our desserts! Jay will be over the moon to know he made such a memorable impression. Thank you again for your thoughtful recommendation, and we look forward to welcoming you back soon for another extraordinary dining experience! Sincerely, LB Steak Team
   

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7. J

   Janice

   San Francisco

   7 reviews

   4.0

   7 reviews

   Dined on January 4, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very nice place, my steak was a little overcooked, but still very good. The truffle fries were a little too crispy for me but had a very good taste
   

   LB Steak - Santana RowResponded on January 5, 2025

   Thanks for visiting us, Janice! We're glad to hear that you enjoyed your experience at LB Steak - Santana Row. We apologize if the steak was slightly overcooked - we always aim for perfection! Also, we appreciate your feedback on the fries and will take it into consideration. We look forward to serving you again soon. - LB Steak - Santana Row Management Team
   

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8. J

   JUSTIN

   San Francisco

   8 reviews

   1.0

   8 reviews

   Dined on January 1, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   This is one of our favorite places to dine and the last 2 times have been poorly serviced . We ate there about a month ago and tried the burgers and was not good . We wanted to give it another try for the new years and it started off very nice but then when we got our food it was not good . We got the pork belly and calamari for appetizers and the pork belly was burnt and the calamari was way overcooked. We then all ordered steaks. We ordered 2 steaks medium well and they were very well done and ordered a medium steak and was also well done. Our steaks were very salty as well. We also ordered scallops and shrimp with our steaks . The scallops were cold and undercooked and the shrimp were overcooked and tasted bland. Our waiter forgot our onion rings that we ordered and when they brought them out they were way over cooked as well. He told us the onion rings were on the house . He mentioned the bar was backed up and it took a while to get our 2nd order of drinks . I noticed only 1 bartender working which is odd knowing it’s New Year’s Eve. The lady playing the violin was very good . Enjoyed the music. I understand it’s a busy night but the food should taste good knowing the prices you are paying. Thank you
   

   LB Steak - Santana RowResponded on January 2, 2025

   Hello Justin, Thank you for sharing your experience with us. We’re truly sorry to hear that both your food and service were disappointing during your recent visits. The issues with the appetizers, steaks, and sides, as well as the delays with drinks and forgotten onion rings, are concerning. We understand how frustrating this must have been, especially on a busy night like New Year’s Eve. Your feedback has been shared with our team to ensure we improve. We value your loyalty and hope you’ll consider giving us another opportunity to provide the experience you deserve. Please let me know when you will be joining us again so I can ensure a flawless visit. Best wishes, Chris Evans General Manager cevans@lbsteakcom
   

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9. w

   william

   San Francisco

   8 reviews

   5.0

   8 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   food was excellent with a choice of good selections. service was impeccable. it made for a great new years dinner
   

   LB Steak - Santana RowResponded on January 5, 2025

   Hello William, thank you for your wonderful review! We're thrilled to hear that you enjoyed your meal and found our selection excellent. It's wonderful to know that our service made your New Year's dinner special. We appreciate your feedback and look forward to serving you again. Best, LB Steak - Santana Row Management Team.
   

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10. C

    Chris

    VIP

    San Francisco

    4 reviews

    5.0

    4 reviews

    Dined on January 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Thank you. Another amazing dinner and NYE! We appreciate all the staff for being there last night.
    

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