Kona Grill - Omaha

Review summary

1. K

   Kelly

   Omaha

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Reservation was at 7:30, seated on time but did not receive drinks until an hour later. Our appetizer was delivered after our main course. Food was poorly plated but tasted ok. Cost did not match the value in my opinion. Server was very nice and did her best.
   

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2. A

   Andrea

   Omaha

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Christmas Eve was not a good night to go here. I get it, it's a crazy night for restaurants. We had a 7:30 reservation and still had to wait 45 minutes to be sat. The kitchen was backed up, the hostesses were never at the host stand. We never once saw a manager. The restaurant was filthy and the food was just ok. Usually Kona is good but I would not recommend going for Christmas Eve.
   

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3. K

   Kris

   Omaha

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Waiter Nate was phenomenal on a difficult Christmas Eve night.
   

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4. V

   Vince

   VIP

   Omaha

   12 reviews

   3.0

   12 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Having a limited menu without notice was very disappointing. We chose Kona because of a gluten and dairy allergy and for sushi. Only having 6 rolls on the menu, all of which either were not gluten free or had dairy. Terribly disappointing.
   

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5. T

   Tim

   Palm Springs

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Tuna tartare and sushi were great! Appetizers and drinks came out quickly. We ordered our meal and waited 40 minutes for our food only to find out that my prime rib was dry. Lady at our table ordered lobster Mac and cheese because it was on the menu and our server told us there was no lobster today as he was delivering our food. The old fashioned has cubes of ice. If I pay $15 for an old fashioned it should come with a large cube of ice or a sphere. The dining experience did not match the ambience.
   

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6. C

   Carey

   Omaha

   5 reviews

   3.0

   5 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food is good but waaayy too expensive. $24 for a rainbow roll? That’s almost double other places in Omaha. They were also out of 5 of the 6 wines we ordered.
   

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7. D

   Diana

   Las Vegas

   11 reviews

   5.0

   11 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I met up with friends for a late lunch and the restaurant was nice and quiet. The food was delicious. We were so comfortable that we stayed over 2 hours.
   

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8. C

   Carla

   Omaha

   12 reviews

   5.0

   12 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and great service. Will definitely be back
   

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9. T

   Tammy

   Omaha

   1 review

   1.0

   1 review

   Dined on December 6, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   I don’t usually post or complain, but I’m taken back by the way the waitress treated our table. First off, she asked us if we were on one check and we said no. She said or great! We told her who was on what check. Then when asking about things on the menu, she was really rude and sarcastic! I’m thinking what the heck?!? When were done, she asked for some plates we were handing her some and she said not that many!!! I saw a manager come by and I asked if they had coat hooks to hang our coats and he said no. I suggested that some other restaurants have coat hooks on the side of the booth wall and acted so annoyed with me and walked away, instead of saying oh that’s a good idea or something? Such a bizarre experience. Three mom’s with their daughter’s having a fun dinner and wasn’t so fun!😞
   

   Kona Grill - OmahaResponded on December 14, 2024

   We understand your disappointment with us and we appreciate you bringing these issues to our attention, which has been shared with the team. We agree that your unusual experience did not match our exceptional standards and it is important to us that our guests receive the true Kona experience that we are known for. We hope you come back soon so we may give you the experience you should've have the first time around.
   

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10. S

    Shelly

    Omaha

    1 review

    5.0

    1 review

    Dined on November 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Juan was fantastic, and so was the food! We really enjoyed the special Thanksgiving meal and the attention we received from our server.
    

    Kona Grill - OmahaResponded on December 5, 2024

    Thank you so much for spending Thanksgiving with us! We are so happy to hear Juan was able to make your day special!! Please come in again soon!
    

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