Kona Grill - Kansas City

Review summary

1. M

   Michael

   VIP

   Kansas City

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were seated in the bar at a high top with my elderly parents, even after making, and confirming a reservation for a standard table. It took over two hours to eat, because the food and service was very slow. Many of the dishes were not served properly, including both of the steaks that were improperly cooked and definitely not the cut of meat that we ordered I could go on, but I’m going to move on with my life now!
   

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2. M

   Morgan

   Kansas City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Reservations were at 7:45 and we didn’t get sat until 8:50. All steaks were overcooked. Unfortunately we won’t be back. 
   

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3. A

   Adam

   Kansas City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Reserved on open table after hour of waiting, went to another restaurant
   

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4. M

   Michelle

   Kansas City

   19 reviews

   3.0

   19 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Had a reservation at 6:45, but was seated more than 45 minutes after that. Disappointed in how long it took to get seated with a reservation. The food and waiter were very good. 
   

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5. G

   Grant

   Kansas City

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 3

   Had a 630 reservation for four and was finally seated at 6:57, if it was around the holiday so no big deal. Had a drink at the bar however they had no wine glasses, they wanted to put Cabernet and a whiskey glass. I went the beer route. The price of sushi is a little bit out of control so we went with items on the main menu. Unfortunately, the filet mignon was brought to the table no less than well Done, waiter knew it immediately, and the general manager came over and took care of that meal. Took a long time to get the food, the server had 7+ tables so he was doing the best he could. Just not the dining experience I’m looking for when spending north of $200 on a family of four. 
   

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6. A

   Amy

   Minneapolis

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Although we had a reservation it appears they do first come first served because we still had to wait 30 minutes. Don’t offer reservations if you don’t uphold them.
   

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7. S

   Steven

   Kansas City

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Zena was nice but the food came out with both our chicken meals over cooked. The chicken was a bit over cooked and tough. We were seated and ordered at least 10 minutes before another couple came and were seated across from us and yet their food came out 10 minutes before ours. Not cool. Nice service but inconsistent delivery of foods.
   

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8. L

   Lacy

   Kansas City

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   We were in town for an event and decided to give this place a try based on reviews. It was a busy night which was expected and not an issue. The server was nice & polite. However, the food was less than impressive. We ordered pot stickers which were 6 small pieces for almost $25 & came with what could be described as watered down soy sauce. The sushi wasn't too bad, but my children's edamame was less than desirable & the salad my husband received was basically just greenery with minimal sauce. The drinks we ordered weren't too bad, but they were also out of a handful of mixers for items on the drink menu. We'll definitely skip out on this place when back in town.
   

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9. R

   Ryan

   Kansas City

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Honestly one of the worst dining experiences I’ve had lately in KC. Showed up and checked in for my reservation 10 minutes early, didn’t get seated until 25 minutes after my reservation - and only after reminding the hostess. Then we got seated, it was another 10 minutes before our server came over and only to apologize for not having seen us yet and that she would bring menus. Another 10 minutes passed and then we got our menus, and were told she would bring us water. Another 5 minutes passed for water, then we were asked it we’d like to order drinks-we ordered a bottle of wine. She came back another 5 minutes later to tell us they didn’t have the bottle we ordered. We ordered something else. Finally after waiting for another 10 minutes we got up and left since we had other plans later in the evening. I used to like Kona Grill but this was our last visit.
   

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10. C

    Christine

    Dallas

    8 reviews

    3.0

    8 reviews

    Dined 3 days ago

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 2

    We had a reservation for 6:30 and waited an extra 30 min to be seated. The noise level was deafening and meaningful conversation was impossible. The waitress did her best but they were short staffed. The food was good but didn’t make enough difference in the overall experience. I doubt we will dine there again.
    

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