Kona Grill - Eden Prairie

Review summary

1. M

   Marie

   Minneapolis4 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and great service thank you for a nice evening
   

   Kona Grill - Eden PrairieResponded 3 days ago

   Hey Marie, Thank you so much for your kind words! We're thrilled to hear that you had a great evening at Kona Grill - Eden Prairie. It's wonderful to know that our food and service met your expectations. We truly appreciate your support and look forward to welcoming you back soon! Best, The Management Team
   

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2. E

   Elizabeth VIP

   Miami100 reviews

   5.0

   Dined on February 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is a favorite for our team get togethers! Our server was fabulous, food and drink delish!
   

   Kona Grill - Eden PrairieResponded on March 2, 2025

   Hello Elizabeth, We're thrilled to hear that Kona Grill - Eden Prairie is your favorite get-together spot! It's wonderful to know that you enjoyed our food, drinks, and service. We always strive to provide top-notch service and delicious meals for our guests. Your kind words mean a lot to us and we look forward to welcoming you and your team back soon! Best regards, The Management Team
   

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3. J

   Jane

   Minneapolis2 reviews

   3.0

   Dined on February 24, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   We had a restaurant week special pricing that was mixed up, but management took care of the problem which we appreciated.
   

   Kona Grill - Eden PrairieResponded on March 2, 2025

   Thanks for the review, Jane. We're glad to hear that you were able to get the issue resolved quickly. We apologize if the confusion regarding your special occasion week pricing affected your overall experience. We aim to make every customer's dining experience memorable and we're glad we could do that for you. We appreciate your feedback and look forward to serving you again soon. Best regards, Kona Grill - Eden Prairie Management Team
   

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4. L

   Laura

   Minneapolis7 reviews

   5.0

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun vibe, great happy hour specials, our waiter was hilarious.
   

   Kona Grill - Eden PrairieResponded on February 26, 2025

   Hi Laura, We're over the moon to hear such good feedback! We're thrilled you enjoyed the fun vibe and our happy hour specials. We're also glad our waiter made your experience enjoyable. Your kind words truly mean a lot to us. Looking forward to welcoming you back at Kona Grill - Eden Prairie soon! Best, The Management Team
   

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5. H

   Harold

   San Francisco1 review

   1.0

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made a reservation for 2/15 for a steak night special $39/ person and upon being sat I mentioned this to the server and she kindly says unfortunately we are not running that special because of Valentine’s Day . On open table it say this offer can not be used on 5/12 is the only date that excluded. My wife and I had to completely change plans in a hurry because we only had a babysitter for a couple hours. To say the least we were very disappointed.
   

   Kona Grill - Eden PrairieResponded on February 17, 2025

   Hi Harold, we're sorry to hear about your experience at Kona Grill - Eden Prairie. We understand how frustrating it can be to have plans change due to unexpected circumstances. It's certainly not our intention to make you or your wife feel rushed. We'll certainly take your feedback into account as we strive to improve our valentine's day specials. We hope you'll give us another chance to make it up to you. Thanks for your feedback on the Open table ad. Best, The Management Team
   

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6. L

   Lovely

   Philadelphia2 reviews

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Totally ruined my Valentine’s date. Served bloody steak when I ordered medium well after waiting for it for a hour. Then having to wait for it to come back again with just a little less blood, bland, burned on the outside and tough to chew. When I told server how horrible the food tasted and how it was still too rare, he responded by basically telling me don’t come in on Valentine’s Day or holidays when it’s their busiest time. I told him that was a poor excuse because quality and great service should always be consistent no matter what. How can this be acceptable, they know their busiest times of the year, they should have been prepared not use that as an excuse to feed customers bad food and have them leave as hungry as they came in just in a terrible mood. Very disappointing at this place. I wouldn’t recommend this restaurant.
   

   Kona Grill - Eden PrairieResponded on February 17, 2025

   Hey Lovely, We're really sorry to hear about your disappointing experience at Kona Grill - Eden Prairie on Valentine's Day. We understand your frustration with the steak and the service you received. We pride ourselves on great food and top-notch service, and we're sorry we fell short this time. We will take your feedback seriously and work on improving our service and food quality. We hope you'll give us another chance to make it right. Best, The Management Team
   

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7. A

   Austin VIP

   Minneapolis25 reviews

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Server forgot to place our food. They apologized. But nothing happened after that. There for over 2 hours and 10 mins. We left without eating dinner.
   

   Kona Grill - Eden PrairieResponded on February 17, 2025

   Hey Austin, We're truly sorry to hear about your recent experience at Kona Grill - Eden Prairie. It's our priority to provide excellent service and it's disappointing to hear that we fell short in this instance. We understand how frustrating it can be to not receive your food after waiting for so long, and we sincerely apologize for this. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the dining experience you deserve. Best, The Management Team
   

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8. C

   Cooper

   Unspecified1 review

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Took forever to get our food (just two burgers) I understand when things are busy but we were never updated or apologized to for the long wait
   

   Kona Grill - Eden PrairieResponded on February 17, 2025

   Hi Cooper, We're really sorry to hear about your recent experience at Kona Grill - Eden Prairie. It's our goal to provide prompt and excellent service to all our guests, and we regret that we fell short during your visit. We understand that waiting for your food can be frustrating, and we're sorry for any inconvenience this caused you. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to make your next visit a more enjoyable one. Best Regards, The Management Team
   

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9. C

   Chelsea

   Minneapolis1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a great valentines date here. The server was wonderful and food and drinks were great!
   

   Kona Grill - Eden PrairieResponded on February 17, 2025

   Thanks for the review, Chelsea! We're thrilled to hear that you had a wonderful date night at Kona Grill - Eden Prairie. It's great to know that our food, drinks, and service all contributed to a great experience. We strive to make every visit special, and your feedback lets us know we're doing our job right. We look forward to serving you again soon!
   

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10. L

    Lori VIP

    Minneapolis3 reviews

    3.0

    Dined on February 15, 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    Service was very, very slow!! Server was very pleasant however !
    

    Kona Grill - Eden PrairieResponded on February 17, 2025

    Thanks for the review, Lori. We're glad to hear that you enjoyed the food at Kona Grill - Eden Prairie. However, we're sorry to hear about the slow service you experienced. We aim to provide prompt and efficient service to all our guests, and we regret that we fell short in this instance. Your feedback is valuable to us and we will use it to improve our service. We hope to see you again soon. Best, The Management Team- Kona Grill, Eden Prairie
    

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