Jack Binion's Steakhouse - Horseshoe Hammond

Review summary

1. C

   Carla VIP

   Chicago27 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   My experience was surprising because I read a lot of good reviews. I didn’t care for this place at all. My first drink was made incorrectly, so I asked them to remake it. The second had a bug in the ice, so I stuck to water. The taco appetizers were good. I ordered a ribeye medium and it came out rare. My hubby ordered his NY Strip steak medium well and it came out medium rare. Our server didn’t check on us often so it took a long time to get our issues addressed. The steaks didn’t get fixed. They took our two sides off the bill and our tacos, but they cost less than the steak, so that fix was really unacceptable. I wouldn’t go back nor can I recommend it.
   

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2. J

   Jim VIP

   Las Vegas5 reviews

   5.0

   Dined on March 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent staff! Jack Binion’s steakhouse is a full service steakhouse. The food is prepared they way it should be and not rushed! Perfection takes time. Take your time here and enjoy. If your in a hurry and need to get to a show fast, head down stairs they have a pizza parlor and a nice self ordering restaurant with great food. Special thank you to Dawn , she always stops to check on us during dinner, Abraham is the best in the business, absolutely and genuinely wants you to have the best dinning experience possible. The hostess Michelle greets you with a smile and is always striving to get you the best possible seating and views. Patrick the head chef prepares excellent dishes! Food is prepared with quality in mind, not just rushing out of the kitchen. We greatly appreciate the quality dinning experience over being rushed. Thank you all for making our dinning experience quality!
   

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3. D

   Deborah

   Chicago2 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   I loved Binions and the food was very tasty and peaceful atmosphere with the view of the lake
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on March 11, 2025

   Thank you Deborah for taking the time to leave us a review, we appreciate the positive feedback! Your comments have been shared with the Jack Binion's team, we hope to welcome you again soon!
   

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4. J

   Jeff

   Chicago19 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dinner was delicious. We started with calamari and a delightful spinach salad with blueberries, feta, shaved onions & honey roasted pecans, (balsamic dressing). I enjoyed two twins lobster tails and my husband enjoyed a lb of king crab. We shared an order of roasted brussel sprouts. We finished with a cheesecake that was to die for.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on March 11, 2025

   Thank you Jeff for taking the time to leave a review. We appreciate the positive feedback! Your review has been shared with the Jack Binion's Steak team. We hope to welcome you again soon!
   

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5. v

   vince

   Greater Boston2 reviews

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   server and bartender both running tables. one drink at the open and then nothing....until my partner wanted dessert.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on February 28, 2025

   Thank you Vince for taking the time to leave a review. Your feedback has been shared with the Jack Binion's Management team. We hope you do return and give us the opportunity to provide better service.
   

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6. L

   Larisha

   Indiana3 reviews

   1.0

   Dined on February 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The service was horrible. We barely saw our waitress and waited over an hour before getting our food and the restaurant was not packed
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on February 28, 2025

   Thank you Larisha for taking the time to leave a review. We strive to deliver a 5 star experience every visit and we apologize that didn't happen here. Your feedback has been shared with the Jack Binion's Steak Management team. We hope that you do return and give us the opportunity to provide better service.
   

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7. R

   Robert

   Chicago1 review

   1.0

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The experience started rough. Waited at the front of the restaurant for fifteen minutes after arriving on time for a 7:45 table. It only got worse from there. After a light appetizer and bread service the bread was taken away and the bread dishes which had to use for appetizer were left in for of us for 30 minutes. After forty five minutes of waiting for dinner, I asked to speak to a manager. This manager offered nothing but a a hal hearted apology. The dinner arrived my wife had the salmon which was solid. I order a steak and broccolini. The steak lacked any sort of presentation basically thrown on a plate. The broccolini was seasoned well. Needless to say we will not be returning to the establishment. We could have chosen a steak house a much lower price point and had a better experience.
   

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8. E

   Edgar

   Chicago1 review

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Great food, but service was very slow and took a long time to bring drinks to our table.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on February 19, 2025

   Thank you Edgar for taking the time to leave us a review. We apologize that we did not provide excellent service during your visit. Your feedback has been shared with the Jack Binion's Management team. We hope that you do return and give us the opportunity to provide a 5 star experience.
   

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9. R

   Roydrick

   Houston2 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was Great. The views were also excellent.
   

   Jack Binion's Steakhouse - Horseshoe HammondResponded on February 19, 2025

   Thank you Roydrick for taking the time to leave us a five star review! Your feedback has been shared with the Jack Binion's team! We hope to welcome you again soon.
   

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10. Y

    Yolanda

    Chicago2 reviews

    5.0

    Dined on February 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food looked and was great. Nice scenery. We arrived early but all the staff was awesome and we sat and watched them work and coordinate the fixtures.
    

    Jack Binion's Steakhouse - Horseshoe HammondResponded on February 28, 2025

    Thank you Yolanda for taking time to leave a five star review! We hope to welcome you back soon.
    

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