Isa's Bistro

Review summary

1. B

   Beth

   Nashville

   2 reviews

   4.0

   2 reviews

   Dined on December 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We were so thankful to have a place to eat on Christmas Day for dinner. The food was good but due to it being buffet style it was a little cold. But the service was amazing. Thank you Isa’s for being open and serving us!
   

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2. A

   Amy

   Western NC

   17 reviews

   1.0

   17 reviews

   Dined on December 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We have been to Isa’s for Christmas dinner once before and it was pretty good so when we saw they were doing a prime rib Christmas buffet for $69, we decided to make a reservation. We are trying to eat at local businesses as much as possible right now because of the lack of tourism due to the hurricane. The buffet was actually laughable - they were serving soup and salad, plus 3 proteins, and a couple sides. But what made it laughable was not the very minimal items on the buffet for $69, but the fact that almost everything was empty. And if it wasn’t empty, it was obviously old and had been sitting there a long long time. The few diners there kept asking if more food was being brought out, but it never was. On top of that, the prime rib “station” that was manned when we first walked in was actually abandoned by the staff, so it became self serve. We had to go ask for silverware and soup spoons because they were all out - literally no one was taking care of the buffet. The ice cream bar was actually melted ice cream with this trough of dirty water that the scoop was sitting in, rock hard old churros, some pie and empty plates for what I guess was more desserts they never bothered to refill. Not one person talked to us after we were seated and you had to go to the bar to order any drinks and to pay. It was just really really weird. If there had been any other choice to go somewhere else once we saw what it was, we would have. But it was 6 on Christmas and everything else that was open was already booked by that point. This was a really disappointing experience.
   

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3. L

   Linda

   VIP

   Western NC

   59 reviews

   2.0

   59 reviews

   Dined on December 25, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   We have enjoyed Thanksgiving and Christmas dinners at Isa's over the years and have always appreciated the food, and the staff who are working to make our day better. This year's Christmas dinner was only memorable in the negative. I have written a private note to provide details.
   

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4. H

   Heather

   London

   6 reviews

   3.0

   6 reviews

   Dined on December 25, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   We had the Christmas Day brunch, and it was good. However, be prepared as it was very cold downstairs. 
   

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5. M

   Michael

   Atlanta

   6 reviews

   3.0

   6 reviews

   Dined on September 20, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   We had 4 appetizers. The ahi tuna nachos were the best followed by the bang bang shrimp and steak tips. The braised octopus was very chewy, not prepared well at all. Our server Nick was great.
   

   Isa's BistroResponded on September 23, 2024

   Michael, thank you for taking the time to leave a review. We're glad you enjoyed the ahi tuna nachos, and we thank you for your kind words about Nick! We appreciate your constructive feedback about the octopus; we'll pass your comments along to the kitchen team as we're always looking to improve our offerings. We hope you'll consider returning so we can have the opportunity to exceed your expectations on all fronts.
   

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6. A

   Amazing

   San Francisco

   25 reviews

   2.0

   25 reviews

   Dined on September 20, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The prime rib was way over cooked. We asked for med rare and the meat was well done the waiter never came back to check on us. I would never return here
   

   Isa's BistroResponded on September 23, 2024

   We appreciate you taking the time to share your feedback. We're truly sorry that your experience dining with us didn’t meet your expectations. We're disappointed to hear that the prime rib was not cooked as requested and about the lack of follow-up from our staff. We strive to provide excellent service and honor each guest's preferences exactly, and we apologize for falling short in both areas during your visit. Your concerns are important to us, and we will ensure that our kitchen and service teams address this issue. Thank you again for your feedback, and we hope you'll reconsider giving us another opportunity so we can better serve you.
   

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7. L

   Leslie

   VIP

   Columbus

   30 reviews

   2.0

   30 reviews

   Dined on September 19, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   So disappointed. Hostess was bland and non welcoming. Was seated outside at a table with no setup., but the menu. Only one other table occupied. After 10 minutes as we were rising to leave as no one had been to our table, waitress arrived. We complained and she said “sorry, we are short staffed- do you know what you want?” Split the burger which was good, also ordered the beef tip appetizer which was virtually inedible: tough, over seasoned. Such a shame as it was a gorgeous evening to be outside in Asheville
   

   Isa's BistroResponded on September 20, 2024

   Leslie, thank you for sharing your feedback. We're truly sorry you had a disappointing experience dining with us; we understand how frustrating it is when a meal doesn't meet your expectations. We always strive to make our guests feel welcome and provide prompt service, and we regret that we fell short of our standards during your visit. We're happy to hear you enjoyed your burger, but we will take your feedback about your appetizer into account and pass it along to the kitchen team. We hope you'll consider giving us another chance so we can exceed your expectations on all fronts.
   

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8. C

   Chrissy

   Western NC

   1 review

   5.0

   1 review

   Dined on September 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Definitely visit this amazing eatery! Loved everything we ordered. Highly recommend the tuna lime nachos and the chicken and waffles. Goes great with a bottle of Pinot Grigio! Best meal I’ve hade in a long time. Service was amazing, too. Great location in the heart of town.
   

   Isa's BistroResponded on September 20, 2024

   Chrissy, thank you for taking the time to leave a review and for your recommendation! We're delighted you had an excellent time dining with us, it's always gratifying to know that a guest loved everything. Thank you for your compliments on your dishes, we're thrilled to hear that it was the best meal you've had in a long time. We hope to welcome you back again soon!
   

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9. E

   Edward

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined on September 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was exceptional, the ambience wonderful. What a romantic setting for a first date. Most importantly, the waitstaff allowed my date and I plenty of time to talk, get acquainted. We were never rushed through dinner like most places do. I'll definitely go back. One last thing, valet parking is available through the attached hotel and is free with validation. All-in-all, a very positive evening.
   

   Isa's BistroResponded on September 16, 2024

   Edward, thank you for your lovely review! We're so glad we were able to serve as a romantic setting for your first date and that you had an excellent experience. We appreciate your compliments about your meal, ambiance, and our servers, and we look forward to welcoming you back again!
   

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10. G

    Gina

    Las Vegas

    14 reviews

    5.0

    14 reviews

    Dined on September 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely spot with helpful and friendly staff. Good food!
    

    Isa's BistroResponded on September 12, 2024

    Rob, thank you for taking the time to leave a review! We're delighted you had an excellent time dining with us, and we appreciate your positive feedback about our staff and offerings. We hope to welcome you back again soon!
    

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