Hugo's Frog Bar & Fish House - Naperville

Review summary

1. BA

   BAdams

   Chicago2 reviews

   3.0

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Hugo's has fantastic food, just like the Chicago Gold Coast location and Gibson's Steak House. The main dining space at the Naperville location looked very nice. Unfortunately for us we were not seated in the main dining space, but in what is clearly an enclosed space that joins Hugo's with other businesses. The space is fine overall but it's just a large open concrete floor, basic tables and wicker like chairs. I had made reservations a couple of weeks in advance and noted on the reservation site that it was my wife's 55th birthday. When we arrived, the hostess was very kind and acknowledged my wife's birthday, but then we were moved out of the main restaurant's dining space into the above mentioned area. I know my wife was disappointed and of course that caused me to be disappointed as well. I understand it's a very popular location and they do their best to get people seated as quickly as they can wherever a table is available and that is appreciated. However, I do feel with reservations made so far in advance and the information of someone's birthday. It just seemed rather dismissive to see this where they chose to. The level of food quality is great and with that you pay a premium price. Being seated in that area does not align with what I would consider a great dining experience where a premium price is paid. Just my two cents. I hope they can do better in the future.
   

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2. OT

   OpenTable Diner

   Chicago1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   All around disappointing. This restaurant used to be great. Service was rushing us to the flip the table so hard. Was my kid’s birthday and just a blah experience. Won’t be back.
   

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3. M

   Mark

   Chicago6 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My sister in law was in town, so we took her to our favorite restaurant! We love Hugo’s for cool ambiance and great food! And tonight was exceptional as usual! We all had the white fish and it was cooked perfectly. The service was top notch as well. Overall, a great dining experience!!!
   

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4. M

   Mark

   Chicago15 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome night! Hugo’s never disappoints!! Excellent spot for all occasions!
   

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5. K

   Kelly VIP

   Chicago46 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food! Seemed a little short on bus boys. Our server Josh is the best!
   

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6. C

   Candace VIP

   New Orleans10 reviews

   3.0

   Dined on March 8, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   While the food was good, being smashed into a table and bumped, grazed and hit with an elbow was not what I had in mind for an afternoon with family. Changes were made to one of our favorite appetizers and the plating made it difficult to enjoy. Hugo’s was always one of my favorite places but I will need to reconsider.
   

   Hugo's Frog Bar & Fish House - NapervilleResponded 7 days ago

   Hi Candace, Thank you for the feedback. I would like to chat with you about your experience. I will message you privately with my contact information. Thank you.
   

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7. E

   Erica

   Grand Rapids2 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful experience at Hugo’s Naperville. Our server, Tom, was wonderful, attentive, and knowledgeable. We’ll definitely be back. Thanks for the wonderful experience.
   

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8. J

   John

   Chicago27 reviews

   5.0

   Dined on March 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, food was excellent as well as the serve. It is my go to place!!
   

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9. K

   Katherine

   Chicago31 reviews

   5.0

   Dined on March 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another wonderful dining experience at Hugo's Frog Bar in Naperville. Cocktails (Pear Blossom & Coconut Mai Tai) kicked things off. Both were great. On to the (Delaware) Oysters on the half shell that were super fresh and oh so lovely. BTW, the frozen Cucumber Mignonette is the absolute best accompaniment to oysters. The Filet Mignon and Halibut were both prepared to perfection. We shared a serving of Grilled Asparagus and an incredibly delightful Lemon Cheesecake to finish. The wine list here is also quite extensive with lots of choices by the glass. One cannot go wrong with anything Far Niente; their Chardonnay is no exception. Overall it was a very enjoyable time. Many thanks for the fabulous service, Michael Davis!
   

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10. L

    LUANNE VIP

    Chicago85 reviews

    5.0

    Dined on March 6, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Go on a Thursday for the Bookbinders soup! Delicious! Enjoyed Cajun chicken and twin filets. Cooked to perfection. Key lime pie for dessert. A must try.
    

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