Grandstaff & Stein

Review summary

1. G

   Graham

   Unspecified1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Attentive service, fun speakeasy vibe, good food. Recommend the crab cakes
   

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2. K

   Keri

   Richmond1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The cheese board and chocolate torte was fabulous. The service was lovely, and the setting was cozy and intimate. Lovely place for drinks and dessert to end date night!
   

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3. J

   Jovintino

   Richmond2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the ambiance and experience from needing password to enter the lightning. The bartender drinks was very thoughtful and amazing. Will definitely be back soon
   

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4. OT

   OpenTable Diner

   Richmond4 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a great experience with a large group and the service was great.
   

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5. M

   Maya

   Richmond3 reviews

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The drinks and food were good, but the service was just okay. The waitress did not seem happy to be there and I truly think a "speakeasy" vibe place should be a full experience.
   

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6. L

   Lindsay

   Richmond1 review

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to take our child who turned 21 for her birthday. The food and the cocktails were delicious and fun. Watch your step entering the bar/restaurant.
   

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7. E

   Evelyn

   Charleston13 reviews

   1.0

   Dined on February 22, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Our service was terrible. We were waiting 20+ minutes to get drinks. We could see the bar and our drinks were made and just sitting there for a stupid amount of time. Our server was rude, rolled her eyes at us, and walked away in the middle of us ordering. She never asked if we wanted refills, we had to ask her and then it took forever. We have been to this restaurant multiple times for girls night and we have always loved it. Service really does matter, this put a bad taste in our mouth and we will be looking for another place for girls night. Perhaps the service has gone downhill. Our server was CHY on the ticket, we never got her name.
   

   Grandstaff & SteinResponded on February 23, 2025

   I don't know if you used your eyes the 3.5 hours you were in that booth but we were at capacity for most of the night. As such the THREE bartenders were doing their best to craft cocktails for over 200 people yesterday evening. So yes, drinks were a little slow, not your server's fault. Maybe they could have been quicker, maybe they had 30 other people they were waiting on? I've never seen someone have such a terrible time, but stay for over 3 hours. The note one of you left on the receipt was very mature. I could understand naming the server in the private note, but the public one that everyone on the internet can now read? Maybe you were never taught to treat other people the way you'd like to be treated, or perhaps your manners have gone downhill.
   

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8. T

   Tony

   Richmond9 reviews

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   G&S started out great - they had the perfect speakeasy vibe, with the hostesses playing the gatekeeper part in a fun way, staff dressed up in authentic 1930’s garb, and they took full advantage of creating an experience. Not any more. During our last visit the hostess was completely disinterested in us, she was actually eating dinner at the hostess stand and seemed almost irritated at our arrival. The “hidden door” was standing wide open. Inside, the waitresses had sorta cool outfits but made no effort to play the part. Meanwhile, long haired dude from the kitchen wearing baggy filthy tee shirt and a stocking cap was wandering the dining room. Service was disjointed, drinks were tiny, and food was just okay. The place now has a vibe of just one notch above a grunge bar. We used to like to bring out of town guests here, but no more. Without the speakeasy experience it’s just another semi-sketchy bar on Main Street
   

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9. M

   Matthew

   Richmond4 reviews

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food as always. We were in and out on Valentine’s Day weekend inside 80 minutes. For a fully booked restaurant, nothing seemed chaotic which was very impressive. Always enjoy making this place a tradition.
   

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10. S

    Steven

    Richmond1 review

    5.0

    Dined on February 13, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    There were 5 in our party. We all enjoyed our food, drinks, and the service. Not one crumb left on our dinner plates or our desert plates. Waitress had a wonderful and personable personality.
    

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