Epazote Kitchen & Cocktails

Review summary

1. KM

   KamaM

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   When we arrived at the venue the hostess ignored us while we stood there waiting to be seated, finally I approached her and told her we had a reservation. She grabbed the menu and said follow me. We went to table right by the entrance and she said here is your table. I asked her if there was a table closer to the windows - it was New Years Eve and we wanted some ambiance. She said "No, we have other people that have reservations. It's New Years Eve." I am a reasonable person and I understand a packed house. But at that point there were plenty of open tables and I too had a reservation. It wasn't like I just walked up. The table she seated us at wobbed back and forth as you ate, it was too brightly lit and noisy. The atmosphere was not what I wanted for a special night and the food has greatly gone downhill. The server was friendly, but not the caliber that you would expect from fine dining. This place greatly needs to step it up. I really wish we would have just gone to The Keg. I have a reservation to go to SpaWell at this same hotel and I questioning if that too will be a poor experience.
   

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2. G

   Glenn

   VIP

   San Francisco

   25 reviews

   4.0

   25 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and service were excellent. The only reason i downgraded it to a 4 stars was because of the hostess. She was taking us to our table and there were 4 open tables for two. The one she wanted to put us at was next to a big party. I asked her politely if we could take the one at the other end and she said “no this is the one assigned you”. I looked at her shook my head and said “really”. Looked at the other three open tables shook my head and we sat down. I was not going to let her ruin my evening by getting mad or walking out. But she is not really someone you want to start your evening with. Luckily the waiter was great, as was the food. Mgmt opportunity to do some customer service training….
   

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3. M

   Martha

   Chicago

   13 reviews

   3.0

   13 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Not sure what happened but unfortunately our first time in and we waited one hour after placing our order to get our food. I nearly walked out but hubby insisted we’d waited too long for that. Instead the manager offered to buy our drink and gratis desserts. It helped a bit but still not sure we’d rush back here. My short rib tacos were good but hubby’s pork chop, though thick with a yummy bbq sauce, was overcooked. With so many good restaurants in Tucson this was just so-so in our experience. Too bad. I’d gotten presumptively dressed up and everyone else was in ath-leisure wear.
   

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4. N

   Nancy

   Detroit

   6 reviews

   3.0

   6 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The food was so-so. I had a caesar salad with chicken and the one I make at home is much more flavorful. Fries were quite good. All other meals at our table were ok, not great. My biggest complaint was seating. I made a reservation a week in advance and there were many time slots available at the time, so I know I was among the earliest to book for Christmas Day. The day of, we considered moving our reservation later but found the place was booked til 8 pm so we kept our original reservation. When we arrived, we were seated at a booth next to the entrance door. There were several tables (not booths) available further in the restaurant with much better ambiance and festive lighting, and I asked for a table in that location (most were empty). I was told no, I had been assigned this exact table. There is no way I was lower on the reservation list given what I saw on open table. As the night went on, there were tables in the area I had asked to sit in that stayed empty. Server was great, but the overall experience was a bit of a let-down given the food was just ok, and our seating and the explanation given just could not have been true.
   

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5. S

   Stefanie

   Milwaukee

   8 reviews

   4.0

   8 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a delightful Christmas dinner on the outdoor patio at sunset. We were provided with space heaters and blankets so were quite comfy. The service was fantastic and the artificial “snow” an amusing experience!
   

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6. T

   Ted

   Phoenix

   1 review

   5.0

   1 review

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful will visit again. Entire experience was beyond what I expected.
   

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7. M

   MICHELE

   Tucson

   8 reviews

   3.0

   8 reviews

   Dined on December 25, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   I’ve dined here several times and always had positive experiences. Very disappointed. I ordered a side of grilled asparagus “ al dente” The server asked me: “ what’s Al dente?” I replied: “ not overcooked, firm. Needless to say, the asparagus arrived “ mushy loaded with pepper!” Inedible!! I am a vegetarian, I’ve order on previous visits, no issue.. I asked the server to please remake them. The 2nd order came out the same exact way. When I asked for the manager, “ the server, responded: “ she’s busy!” The salad was fair. Not as fresh as I have had in the past. I suggested this restaurant to my friend, because I’ve always enjoyed it. Very disappointing.
   

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8. A

   Anne

   Denver

   3 reviews

   5.0

   3 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible ambiance! We had an outdoor table. Duck was luscious. Bourbon/ Rye cocktail was top notch.
   

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9. L

   Lauren

   VIP

   Tucson

   34 reviews

   5.0

   34 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dinner was delicious and our server Samantha was wonderful!
   

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10. S

    Shelby

    Minneapolis

    22 reviews

    5.0

    22 reviews

    Dined on December 20, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful food, fresh and flavorful! Service was outstanding!
    

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