elements at Sanctuary Camelback Mountain

Review summary

1. K

   Karen

   VIP

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food , ambiance and view. Every course was picture worthy. Highly recommend.
   

   elements at Sanctuary Camelback MountainResponded 1 day ago

   We’re delighted to hear that you enjoyed the cuisine, ambiance, and views. It’s wonderful to know that each course met your expectations. We truly appreciate your recommendation and look forward to welcoming you again soon. Sincerely, Matt Hobbs Executive Chef
   

   Is this helpful?

2. b

   bob

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Bill our server was great. My wife’s dinner was great. My steak was very tough. Bill did exchange my steak for the filet but that did not have a great deal of taste.
   

   elements at Sanctuary Camelback MountainResponded 1 day ago

   Thank you for your feedback. We're glad Bill provided great service and that your wife enjoyed her meal. We regret that your steak did not meet expectations and appreciate your input as we strive to improve. We hope to welcome you back for a better experience. Sincerely, Matt Hobbs Executive Chef
   

   Is this helpful?

3. L

   Lisa

   Phoenix

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food looked beautiful and was delicious. Nice view.
   

   elements at Sanctuary Camelback MountainResponded 1 day ago

   Thank you for your feedback. I’m delighted to hear that you enjoyed both the presentation and the flavors of the food, as well as the view. It was a pleasure serving you, and we look forward to the opportunity to welcome you back in the future. Sincerely, Matt Hobbs Executive Chef
   

   Is this helpful?

4. J

   Jenny

   Denver

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   The food was mediocre. The food and service did not match the price. The ambience and view outside on the terrace was beautiful.
   

   elements at Sanctuary Camelback MountainResponded 2 days ago

   Thank you for your feedback. We appreciate your thoughts on both the food and service, and we understand your concerns regarding the overall value. It's great to hear that you enjoyed the ambience and the terrace view. We are always looking for ways to enhance the guest experience, and your input is invaluable in that process. We hope to have the opportunity to welcome you back in the future. Sincerely, Matt Hobbs Executive Chef
   

   Is this helpful?

5. B

   Bernie

   VIP

   New York City

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding in all aspects. You will pay a lot but just an outstanding experience.
   

   Is this helpful?

6. B

   Brian

   Phoenix

   6 reviews

   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   I’ve enjoyed Elements for years and always left extremely satisfied. Tonight, they missed the mark. Table service was poor. Food delivered without serving utensils. Drinks were sent back and changed to something they couldn’t screw up. I was even compelled to ask what something was on my plate as it wasn’t what was expected. On a side note, the menu was changed and small bites were weaved into main categories so we were unsure what as an appetizer or not. Something has changed. Hope they figure it out. Do better!!
   

   elements at Sanctuary Camelback MountainResponded 2 days ago

   Thank you for sharing your experience. We’re sorry to hear that your visit didn’t meet the high standards you’ve come to expect from Elements. Service missteps, execution issues, and menu confusion are not the experience we want for our guests. Your input is invaluable, and we hope to have the opportunity to welcome you back. Sincerely, Matt Hobbs Executive Chef
   

   Is this helpful?

7. S

   Susan

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best dining experience in the Valley. The food is outstanding and the ambiance is magical
   

   elements at Sanctuary Camelback MountainResponded 2 days ago

   We’re thrilled to hear you enjoyed the food and ambiance. It means a lot to our team to create a memorable experience, and we appreciate your support. Looking forward to welcoming you back soon! Sincerely, Matt Hobbs Executive Chef
   

   Is this helpful?

8. J

   Jeffrey

   VIP

   Dallas

   24 reviews

   5.0

   24 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Elements remains our favorite special occasion place. The ambience has exceptional with mountain views inside or out. The duck special tonight was outstanding. The wait staff is very attentive. Overall this is a quality experience and worth the price. We will certainly return.
   

   Is this helpful?

9. R

   Reynaldo

   VIP

   Phoenix

   17 reviews

   5.0

   17 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An amazing atmosphere and the brunch menu was superb.
   

   • 
   • 

   elements at Sanctuary Camelback MountainResponded 3 days ago

   We're thrilled to hear that you enjoyed the atmosphere and found the brunch menu to be superb. We look forward to welcoming you back soon! Sincerely, Matt Hobbs Executive Chef
   

   Is this helpful?

10. R

    Ron

    Phoenix

    4 reviews

    1.0

    4 reviews

    Dined 4 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 4

    Food and service very poor. Hosted guests from out of town and the experience was embarrassing. Expected much more from a high end establishment.
    

    elements at Sanctuary Camelback MountainResponded 2 days ago

    Thank you for dining with us. I truly appreciate you taking the time to share your experience. As a team, we strive to create memorable meals and outstanding service experiences, and I’d love to know how we may have missed the mark during your visit. Your feedback is invaluable in helping us improve, and I’d greatly appreciate any details you’re willing to share about what we could have done to enhance your experience. Looking forward to hearing your thoughts. Sincerely, Matt Hobbs Executive Chef
    

    Is this helpful?