Departure Restaurant and Lounge

Review summary

1. H

   Hillary

   Portland

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gorgeous view! Loved watching the sunset admiring the lovely Portland skyline. Food was innovative and so delicious! Drinks were tasty too. Our server Jesse was amazing with knowledge of the menu and suggestions to try. While we were leaving, my husband and I stumbled onto the Patio. Oh my! We will request to be seated here next time. It is open to the elements but heated and a glorious view of the city.
   

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2. S

   Stephen

   VIP

   Charleston

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great place to go for a different type of experience.
   

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3. R

   Riley

   Los Angeles

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everyone was so nice and polite, I loved the experience because of the very welcoming atmosphere and staff! The food was great (I love oysters 😊) and since I celebrated my anniversary they supplied a drink to celebrate!
   

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4. E

   Elizabeth

   Portland

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The salad came out last. We had 5 items. When I asked them to slow down and bring them out -not all ay once-they told me that wasn’t possible.
   

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5. c

   cheryl

   Portland

   31 reviews

   4.0

   31 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We enjoyed our evening out at Departure. We ordered the wings , which were delicious, the fried rice, which was very good, and the Burmese salad which was a nice healthy addition i also ordered the three course tasting menu. The oysters were meh, but the beef cheek dish with noodles, for me, was the star of the evening. We were comped for dessert and were offered champagne for our anniversary. At first the service was very slow, but when we asked where our food was, it started coming out with reasonable pauses. Our server Jesse was very nice and attentive. We thoroughly. Enjoyed our evening. Nice way to celebrate our 55 th anniversary’..
   

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6. I

   Iona

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We were looking for a wonderful place to dine in Portland for my birthday and we happened to be staying at The Nines. Departure was recommended but at first we thought, can a restaurant at a hotel really be that good? But we decided to check it out anyway. The moment we arrived the energy felt great, the views were wonderful, the staff very friendly and the food was exquisite, we enjoyed every plate we ordered. We loved it so much we decided to dine there the second night as well.
   

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7. C

   Christian

   Portland

   1 review

   5.0

   1 review

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   This place was amazing. Food was top notch. We had great service and good atmosphere, great view. Wish the deck was open but it was still a very nice experience. I would recommend it to anyone.
   

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8. B

   Brent

   Portland

   2 reviews

   3.0

   2 reviews

   Dined on January 10, 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   Restaurant was really good. Service was great. Food was great. I paid for valet service. It was $40. When my car was brought to me at the end, the valet guy came speeding around the block like he was racing someone then screeched to a stop. When I got in my car, I noticed my nice sunglasses were on the floor and had been stepped on and were broken. After spending $800 on a meal, this was really frustrating. Unfortunately, because of the valet experience, I won’t be back. It’s a shame. I’ve been recommending this place to visitors for years.
   

   Departure Restaurant and LoungeResponded on January 18, 2025

   Dear Brent, Thank you for sharing your feedback. I’m deeply sorry to hear about the issue with the valet service, and I understand how frustrating this must have been, especially after enjoying your meal with us. While the valet is managed independently, your experience reflects on us, and I’ll ensure your concerns are shared with their team. The behavior you described and the damage to your sunglasses are unacceptable, and I sincerely apologize. Your loyalty and recommendations have meant so much to us, and it’s disheartening to know this has impacted your desire to return. If there’s any way we can make this right, please contact me directly. Warm regards, Manager, Departure Restaurant
   

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9. N

   Neena

   New York City

   2 reviews

   3.0

   2 reviews

   Dined on January 1, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   The food is excellent! 5 stars for the creativity, flavors and presention to the Chefs. Lots of areas of improvments for the waiting staff and management. They are not ready to handle a restaurant lilke this. My salmon entrée did not have any sides (it was just a salmon fillet) and they did not recommend a side or confirm that the guests are aware. They did not bring courses in order or all entrées at the same time for the table. Did not check for the secound round of drinks until we almost finished our entrees. Our waitress was a nice person and these might be small things, but they are expectend in a fine dining place. NYE announcement was very confusing. It did not say that you need to book separately for the party. A person at the reception made it sound like I am stupid to not have read it properly. I openend the webpage and made her read to acknowledge. The other person was more understanding and acknowledged that it was not a clear announcement and there have been more complaints about it. Overall, our NYE sucked! (still loved the food all courses - salad, entrees and desserts!) I hope they improve the service. I would hate to not go here again
   

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10. D

    Dylan

    Portland

    1 review

    1.0

    1 review

    Dined on January 1, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Poor experience. After awhile of waiting we realized we didn’t have a waiter. Eventually they found someone to cover but it was just disorganised, forgotten drinks and food, and no birthday celebration.
    

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