Delta King - Pilothouse Restaurant

Review summary

1. K

   Krista

   Sacramento

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined on a Monday so everything was very quiet. DH ordered chowder followed by porkchop which was juicy and flavorful. Shared brussel sprouts. I got flat iron - rare - with risotto. Everything was cooked perfectly. If we were to find flaws it would be the scant amount of sauteed spinach served (which is odd given cheapest thing on the plate) but the other portions were fine. Can't beat the boat ambience. Spent the meal watching the seals squabble on the dock on the other side of the river. Highly recommend in Dec where you can walk off your meal watching the Old Sac Christmas light display.
   

   Delta King - Pilothouse RestaurantResponded 1 day ago

   We appreciate you taking the time to post a review and are delighted to hear you enjoyed your dining experience at the Delta King - Pilothouse Restaurant. We will make sure to give your feedback regarding the portions to our Chef. Thank you for the recommendation, we look forward to welcoming you on your next visit.
   

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2. W

   Wendi

   San Francisco

   9 reviews

   vip
   2.0

   9 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   The service was very casual, out of order and chaotic. Food and drinks were brought late and to the wrong tables. All of our items (cocktails, appetizers, wine, entrees) were either late, forgotten or poorly timed. We weren’t checked on during our meal. We had to ask the bread and water servers for help. This was supposed to be a fine dining, white table cloth experience to celebrate a special occasion and instead our experience didn’t match the atmosphere or price point. The service lacked refinement and elegance. These things can and should be taught. If they elevate the training in their servers it will improve the experience. We mentioned this to their new manager as we were leaving and she said to post a review of our experience otherwise she’s powerless to make any change.
   

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3. A

   April

   Hawaii

   9 reviews

   5.0

   9 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Pilothouse restaurant was fantastic. Start with the Delta King just from a historical and ambiance perspective and it was so cool. We sat at the bar and researched the history while having a drink waiting for our table. Staff was amazing and saw to it we were taken care of from start to finish. Food was fantastic and just the overall experience was pretty great. My youngest daughter is super into the history of old places and the potential for paranormal (ghosts) and this place doesn’t disappoint! Perfectly made dirty martini and old fashions by the bar. We loved the mahi mahi and the braised short rib pasta. Great experience thank you!
   

   Delta King - Pilothouse RestaurantResponded 1 day ago

   Thank you for posting a review. We are thrilled to hear that you enjoyed your experience at Delta King - Pilothouse Restaurant. Your appreciation for our historical ambiance and attentive service is greatly appreciated. We are also glad that our food, especially the mahi mahi and braised short rib pasta, met your expectations. We strive to provide a great experience, and your feedback reassures us of our efforts. We look forward to welcoming you and your family back soon!
   

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4. NK

   NeillK

   San Diego

   2 reviews

   4.0

   2 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Took my team out for a celebration dinner following a conference presentation - while overall the experience was nice, there was the matter of one member of our party having to wait because of an error on the input of their order: they ordered the exact same item as another party member, which was read back correctly, but received an entirely different item on first attempt. When the server was informed, there was a little too much ... personality ... in the response, as though it was somehow our fault. The request was simply to replace the meal with the correct item. It didn't require any additional demonstration on the part of staff, especially when it sounds like it was in input error or something in the kitchen - we weren't upset with the server, until we were made to feel like we were the ones at fault, and the bit of a cold shoulder from that point on was hard to miss. Again, overall - food was fine, ambience a little noisy given the "entertainment" upstairs (who needs to adjust for the key that they ought to sing in to avoid straining for a note), and we still had an enjoyable time all things considered.
   

   Delta King - Pilothouse RestaurantResponded 1 day ago

   Thank you for visiting us! We are glad to hear that you enjoyed your dining experience at Delta King - Pilothouse Restaurant. We apologize for the confusion with your order, and we are sorry to hear that it affected your overall experience negatively. We appreciate your understanding and patience, and we are glad that you still had an enjoyable time. We will certainly address this issue with our team to ensure it doesn't happen again. We look forward to welcoming you and your team back for a more seamless experience.
   

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5. K

   Khaled

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   I don’t understand how a restaurant like this in a touristy high traffic area not have enough servers to handle the crowds. We waited 20 minutes for the waiter to approach my table and take our order and we waited another 20 minutes for our food. That is just stupid and slow. I ordered the fish and chips. When the food finally arrived the food server quickly puts it on the table and rushed away . I like malt vinegar but never had the chance to ask for it. I did not enjoy the food or the experience
   

   Delta King - Pilothouse RestaurantResponded on November 20, 2024

   We are truly sorry to hear about your recent experience at Delta King - Pilothouse Restaurant. We understand how frustrating it can be to wait, especially when you are looking forward to a meal. We apologize for the delay in service and the issue with your order. Your feedback is invaluable, and we will use it to improve our service. We hope to have the opportunity to serve you again in the future.
   

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6. T

   Tim

   Jacksonville

   8 reviews

   5.0

   8 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sat at the bar and had great service and delicious food!
   

   Delta King - Pilothouse RestaurantResponded on November 6, 2024

   Thank you so much for your wonderful review! We are happy to hear that you enjoyed your dining experience at Delta King - Pilothouse Restaurant. We look forward to welcoming you back soon!
   

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7. J

   Jared

   Seattle

   2 reviews

   5.0

   2 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   Great location view and food. Service was a little slow but view made up for it
   

   Delta King - Pilothouse RestaurantResponded on November 6, 2024

   Thanks for visiting us at Delta King - Pilothouse Restaurant. We are thrilled to hear you enjoyed our food and views! We appreciate your feedback and look forward to serving you again soon.
   

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8. L

   Laurie

   Sacramento

   4 reviews

   5.0

   4 reviews

   Dined on October 29, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our favorite place to celebrate our anniversary. Sacramento’s hidden gem.
   

   Delta King - Pilothouse RestaurantResponded on November 6, 2024

   Thank you so much for choosing Delta King - Pilothouse Restaurant to celebrate your anniversary! We look forward to serving you again on your next visit. See you soon!
   

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9. LW

   LauraW

   Washington DC

   5 reviews

   1.0

   5 reviews

   Dined on October 20, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We made a reservation with Open Table and noted it was a birthday celebration. We arrived 5 minutes early for our 10:30 am reservation. No one acknowledged us until 10:33 a.m., and they just walked by saying someone will be with you in a second. At 10:42 no one came by, so we left. It would have been okay if someone checked us in or acknowledged our reservation. Even if they told us they were running behind and we'd be seated soon or even seated us, that would be okay. But several staff saw the 5 of us and ignored us. It was sad to have our special occasion ruined.
   

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10. K

    Kelly

    Houston

    1 review

    3.0

    1 review

    Dined on October 19, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    We sat outside and the view was really nice. Service took awhile and we had 2-3 different servers. The food was just okay, I wouldn’t recommend it and wouldn’t come back for the food. The view of the river really saved the experience, I wouldn’t recommend this to anyone who’s sitting inside
    

    Delta King - Pilothouse RestaurantResponded on October 23, 2024

    Thank you for the feedback. We are glad to hear you enjoyed the view of the river from our outdoor seating area. We apologize if you felt the service was slow and for any shortcomings in our food. We are always looking to improve, and your feedback is valuable in that process. We hope to have the opportunity to serve you again in the future.
    

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