Chophouse New Orleans – Prime Steaks

Review summary

1. M

   Maci

   Houston

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Moe was a fantastic server and all of the food was delicious!!!
   

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2. R

   Romelle

   Minneapolis

   9 reviews

   5.0

   9 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful ambiance. Service was perfection. Steak and redfish were delicious. Highly recommend.
   

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3. A

   Ashley

   VIP

   Charleston

   7 reviews

   2.0

   7 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Good wasn’t good at all and the restaurant was so loud.
   

   Chophouse New Orleans – Prime SteaksResponded 1 day ago

   Thanks for the review, Ashley. We're truly sorry to hear that your experience at Chophouse New Orleans didn't meet your expectations. We strive to provide excellent food and service, and it's clear we fell short during your visit. We appreciate your feedback on the noise level and we will certainly look into this matter. We hope you'll give us another chance to impress you in the future. Martin Schott ~ Manager ~ Chophouse New Orleans
   

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4. m

   mari

   New Orleans

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Best steak ever!! Crab app was stellar, loved salads! Waitress could have been friendlier, but food was spectacular.
   

   Chophouse New Orleans – Prime SteaksResponded 1 day ago

   Thanks for the feedback, Mari! We're thrilled to hear that you enjoyed our prime steaks and crab app. We're always striving to provide the best experience, and your comments about the service will help us improve. We're glad that you loved our salads and were impressed with the overall value. We look forward to serving you again soon at Chophouse New Orleans. Martin Schott ~ Manager ~ Chophouse New Orleans
   

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5. S

   S

   Maine

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service top notch! Best staff we have had at any place in years.
   

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6. M

   Matthew

   Mobile

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   It's really a great experience for any type of family, couple, or group outing that you want to be memorable and special!
   

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7. A

   Aaron

   New York City

   31 reviews

   5.0

   31 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of our favorite places to eat! Stone crabs were in season and that was also a treat! The steaks came out a bit early but they assisted us with warming them to perfection without overcooking them! The atmosphere was festive for the holidays and although we ate at a high top in the bar, it wasn’t a disappointment at all! The pianist played while we were there and overall made for a great evening!
   

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8. C

   Connie

   Mississippi

   15 reviews

   5.0

   15 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service - thank you Katelyn. Lots of staff attentive to your every need. Food was very good - but costly. Wonderful baked shrimp appetizer. Steaks cooked to perfection. We will return.
   

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9. E

   Eddie

   New Orleans

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Been there at least 10 times but this time was different from the time I walked in the door, hostess was continuously brushing her hair as she is asking for name on reservation, greeting by waiter was how are you my man, once passed by the nonsense and nonprofessional staff the food was good as usual, my seat was where I could see the hostess and she brushed her hair and looked in her personal mirror my entire stay, celebrating birthday waiter said happy birthday my brother, when did I become my man and my brother, very unprofessional
   

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10. A

    Adam

    New Orleans

    1 review

    2.0

    1 review

    Dined 5 days ago

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 4

    I ordered a 12 oz Filet and it came out with a ton of fat on it. This was very uncommon as neither my wife nor I had ever seen a filet with ANY fat on it. I wasn’t going to say anything but my wife decided to after I cut about half of it off. Turns out it was NOT a filet we were put in for a different steak. The waitress did ask if we wanted to rectify the issue but again I did not want to be difficult but when the final bill came we were not compensated for it at all.
    

    Chophouse New Orleans – Prime SteaksResponded 4 days ago

    We sincerely apologize for the inconvenience you encountered during your visit. This is not the level of service we aim to provide, and we apologize for falling short of meeting your expectations and our own high standards. We genuinely value your patronage and would love the opportunity to make it up to you. Please reach out to me at mschott@chophousenola.rest or504.5227902, I would be more than happy to personally assist you with any further concerns and discuss how we can provide a better experience should you decide to dine with us again. Once again, we apologize for your last visit and hope to regain your trust in the future Martin Schott ~ Manager ~ Chophouse New Orleans
    

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