Chino Latino - Nottingham

Review summary

1. T

   Tony

   Nottingham5 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   We have been going to Chinos for around 15 years. Unfortunately. Crown Plaza who host Chinos appear to have sold out to Raddison. They have massively reduced the menu choices and equally increased the prices. It was always good value for money, now it's just an expensive night. Sadly we won't be returning
   

   Chino Latino - NottinghamResponded on February 18, 2025

   Dear Kirsten Thank you for taking the time to share your feedback from your visit to Chino Latino - Nottingham Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concerned department heads to seek a prompt improvement. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Chino Latino - Nottingham, I look forward to welcoming you back. Sincerely, Olga
   

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2. L

   Liam

   Nottingham1 review

   2.0

   Dined on February 14, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   It took us around 2 hours to get our main meals served, and the food was mediocre at best.
   

   Chino Latino - NottinghamResponded on February 18, 2025

   Dear Liam, thank you for your feedback. It is important to as we always strive to improve after and every guest experience with us. We have taken your feedback on board and will strive to make improvements accordingly. It is a pleasure to have you and we hope to exceed your expectations in the future. Kind Regards, Solari
   

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3. K

   Kirsten

   Nottingham4 reviews

   4.0

   Dined on February 13, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The food was good but we waited nearly an hour for it to arrive despite having asked for it to be served as it was ready rather than waiting for it all to arrive at the same time. The restaurant was not busy. Only two staff on the kitchen. The servers were apologetic and did check in with the kitchen on several occasions but this did not appear to speed things up.
   

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4. S

   Shona

   Nottingham1 review

   3.0

   Dined on December 7, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 1

   All we could hear was drunken screaming from the hotel. The food service was slow, had taster menu for 2. One of our main courses came out 15 mins after the other one. Sea bass wasn't seasoned or marinated in chilli as described in the menu. When we asked about it was told its in the sauce at the bottom. The waitress was amazing with us! Saved the meal and the Korean belly pork was lovely
   

   Chino Latino - NottinghamResponded on December 10, 2024

   Dear Shona, Thank you for your review. We are truly disappointed to learn that your experience did not meet your expectations. It is important for us to receive feedback, as we always strive to improve after every guest experience. We have taken your comments into consideration and will work to make the necessary improvements. Kind regards, Solari
   

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5. C

   Chrissy

   Dorset2 reviews

   1.0

   Dined on November 30, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very disappointing. Booked for my husbands birthday. Took 2 hours for main course to arrive then only one dish of four arrived followed by next dish 10 mins later. Two further mains still not arrived after 15 mins. Other tables received their meals during this time. Dreadful experience
   

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6. B

   Bobby

   Nottingham1 review

   1.0

   Dined on November 30, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The service was poor . The waitresses whilst polite were not observant. Failed to update customers about problems they were having in kitchen nor noticed customers were short of drinks or plates should be removed. We arrived at 7.15 by 9.45 our orders had not been completed. Complaints were made by numerous customers. From my own observations some had waited over an hour to be served. Some left. The overall experience was not good and far below to previous high standard.
   

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7. D

   Deepak

   Hertfordshire1 review

   1.0

   Dined on November 23, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   We booked for my son's 21st birthday. He is at university at Nottingham so we were visiting him. We wanted a special evening meal and after reading the reviews for Chino Latino we thought that would be a good option. On getting there its a bit strange as you come through the hotel to get to the restaurant. For a Saturday evening it had little atmosphere and I would describe the decoration as plain and cold. Food choice is limited and, in my opinion, over priced for some basic items. What ruined the evening for us though, was that both myself and my partner requested that the staff do something a little special with the dessert as it was my son's birthday. Just happy birthday written on the dessert or something similar. Not too much to ask and in the past all the restaurants where I have made similar requests have made an effort. What we got was a separate saucer plate with a napkin and a tea light on it! I didn't know whether to laugh. This really spoiled what was supposed to be a special moment. Thoroughly disappointed
   

   Chino Latino - NottinghamResponded on November 28, 2024

   Hello Deepak, thank you for sharing your review with us. Please accept our deepest apologies for the disappointment of our service on your son's birthday, and that it had a negative impact to your experience. This is not the impression we wish to give to our guests, and your valuable feedback will be sharing with our management team for review and improvement to our services. We sincerely hope to exceed your expectations in the future with service and offerings that are memorable for all the right reasons. Kind regards, Mimi
   

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8. R

   Rob

   Birmingham18 reviews

   3.0

   Dined on October 12, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   The food was really good aside the inside out wings which weren’t inside out, our last server Rachel was amazing and saved the service with her loveliness however in general, staff training is obviously lacking! After drinks we waited around 20mins for our food order to be taken by which time we called someone over. Our bottle of wine (lid still on) and glasses were plonked on the table and left, the food came in the wrong order and then, when the final pancake for crispy duck was stuck to the basket and I asked for just one more it took another 20 minutes to get one (a basket full that were too late I might add). At this time we spoke to Rachel (who was not responsible for any of these things) who then ensured the rest of our night went smoothly. I have to say that we were given 20% off for the problems we incurred (we were very grateful and gave it back in tip). All in all great food in a restaurant that lacks atmosphere and staff training!! Nice girls that just haven’t been shown what to do sadly! I’d give it another shot though because the food is really good 😊
   

   Chino Latino - NottinghamResponded on October 15, 2024

   Dear Rob, thank you for sharing your review. We're glad you enjoyed the food, but we're sorry to hear that the service didn't meet your expectations. We truly appreciate your comments and we will take your feedback into account to improve to ensure a better experience next time. We hope to have the opportunity to serve you again soon! Best wishes, Santa
   

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9. L

   Liz VIP

   London3 reviews

   5.0

   Dined on September 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chino is such a lovely restaurant. We love Pan-Asian food and Chino ticks all the boxes for us! Amazing food, great service and a lovely ambience. The staff are all very attentive and Rachel is perfect for front of house - she has a friendly smile and makes you feel really welcome :) We dine here regularly and will continue to do so!
   

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10. I

    Ian

    London5 reviews

    1.0

    Dined on August 8, 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    No atmosphere whatsoever. Slow service. So so slow. One of our party has an allergy and we were told - 'there's nothing you can eat, except certain sushi'. Granted the chef did (eventually) offer a simple steak and it was cooked well, but this was a very special birthday celebration and we felt ignored and they couldn't wait for us to leave. It was not busy at all, and yet we waited ages even for our first drinks. Definitely don't recommend. Sorry, but we did not have a good time
    

    Chino Latino - NottinghamResponded on August 12, 2024

    Dear Ian, thank you for your feedback. I'm so sorry to hear about your experience. It sounds like the service and the handling of your party's allergy were both disappointing. It's especially disappointing that your special birthday celebration was not as enjoyable as you had hoped. Please rest assured that we will consider your feedback to improve. We will make it our mission to wow you on your next visit. Kind Regards, Solari
    

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