Chima Steakhouse - Charlotte

Review summary

1. T

   Toya

   Seattle

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time experiencing a Brazilian Steakhouse. Absolutely amazing. Such a good flavor. Our waiter was named Alec. Very nice, patient, and had great suggestions for us. We had a 5:15 dinnertime and didn't leave until 7:30-ish. We tried everything. By 8 pm, we had shared our experience with at least 10 people and how satisfied we were. Thank you to the entire staff.
   

   Chima Steakhouse - CharlotteResponded 2 days ago

   Hi Toya, Thank you for choosing Chima for your first Brazilian steakhouse experience! We’re so glad you enjoyed the delicious flavors and that Alec’s service made a lasting impression. It’s amazing to hear you shared your joy with others—it truly makes our day! Thank you so much for visiting Chima Steakhouse Charlotte, and we look forward to your next visit!
   

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2. O

   Ozzie

   Charlotte

   5 reviews

   4.0

   5 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 2

   server was slow. perhaps too many tables assigned to her. meat had lots of fat. no butter with tbe rolls. noisy kids. the manager did comp a desert since they got behind.
   

   Chima Steakhouse - CharlotteResponded 3 days ago

   Hi Ozzie, Thank you for taking the time to share your experience. We’re sorry to hear that some aspects of your visit didn’t meet your expectations, including the service pace, food quality, and noise level. We appreciate your understanding and are glad our manager could offer a dessert to help make up for the delay. Your feedback is invaluable, and we’ll work to address these areas for a better experience in the future. Thank you so much for visiting Chima Steakhouse Charlotte, and we hope to welcome you back for an improved experience.
   

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3. G

   Galon

   Charlotte

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time there and brought my 14yr old son- a friend with his family booked a separate reservation but Chima accommodated all of us as a group. Service was excellent! Food was amazing- such a nice time for a Christmas dinner! We laughed, ate and had such a great fellowship. A stress free holiday meal for the win!
   

   Chima Steakhouse - CharlotteResponded 3 days ago

   Hi Galon, We’re so happy to hear that your first visit was filled with laughter, great food, and excellent service! Being able to accommodate your group and make your Christmas dinner stress-free is what we aim for. Thank you for letting us be part of your holiday celebration! Thank you so much for visiting Chima Steakhouse Charlotte, and we can’t wait to welcome you back!
   

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4. J

   Julie

   Baltimore

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great food and great service. A little pricey. Restaurant was a little loud for a fine dining experience.
   

   Chima Steakhouse - CharlotteResponded 2 days ago

   Hi Julie, Thank you for your review! We’re thrilled you enjoyed the great food and service. We appreciate your feedback on the noise level and pricing, and we’ll continue working to enhance the overall dining experience for all of our guests. Thank you so much for visiting Chima Steakhouse Charlotte!
   

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5. D

   Danielle

   Charlotte

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience! The waiter was very attentive, the food was delicious, and the ambiance was great.
   

   Chima Steakhouse - CharlotteResponded 2 days ago

   Hi Danielle, We’re thrilled to hear you had such an amazing experience! Your kind words about our attentive service, delicious food, and great ambiance mean so much to us. Thank you so much for visiting Chima Steakhouse Charlotte, and we can’t wait to see you again!
   

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6. S

   Stephen

   VIP

   Charlotte

   50 reviews

   5.0

   50 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   To be honest we had a great time. But. Was saved by the manager. We booked weeks ago with a credit guarantee. The girl at the front was so rude. So much we about walked out. She could not find our reservation which we found eventually which had been cancelled somehow by the restaurant. Can’t explain. But. The manager sorted. She did everything she could to prevent us having a table. Now we have notification that reservation is complete ?? Anyhow. Food and service after her was tremendous as always. Really enjoyed it. Our waiter was awesome. So this is our normal Xmas day event. Hopefully again next year and in-between.
   

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   Chima Steakhouse - CharlotteResponded 2 days ago

   Hi Stephen, Thank you for sharing your experience. We’re delighted to hear you enjoyed the food and service after the initial challenges with your reservation. We’re truly sorry for the frustration caused and appreciate your patience as our manager worked to resolve the issue. Your kind words about your waiter and your ongoing support mean so much to us. Thank you so much for visiting Chima Steakhouse Charlotte!
   

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7. A

   Aimee

   Charlotte

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a great family dinner. Our kids thoroughly enjoyed their first experience at a Brazilian steak house, and are asking to go back.
   

   Chima Steakhouse - CharlotteResponded 2 days ago

   Hi Animee, Thank you for sharing your experience! We’re thrilled to hear that your family had a great dinner and that your kids loved their first Brazilian steakhouse experience. It’s wonderful to know they’re already asking to come back! Thank you so much for visiting Chima Steakhouse Charlotte!
   

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8. J

   Jim

   Charlotte

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   It was Christmas Eve and extremely busy. Didn’t have a drink menu available for several minutes, took quite some time and asking for dirty plates to be cleared, and had to ask a few times for food to come, specifically the nicer meats. Have eaten at Chima several times and always good but this wasn’t their best night and it was obvious they were over scheduled for the Holiday. Disappointing for how much we spent.
   

   Chima Steakhouse - CharlotteResponded 2 days ago

   Hi Jim, Thank you for sharing your experience with us. We’re sorry to hear that your Christmas Eve visit didn’t meet the high standards you’ve come to expect from Chima. The delays in service and the challenges with clearing plates and serving meats are not reflective of the experience we strive to provide, even on busy nights. Your feedback is invaluable, and we’ll be addressing these concerns with our team to ensure better service in the future. Thank you so much for visiting Chima Steakhouse Charlotte!
   

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9. L

   Lee

   VIP

   Charlotte

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was soooo good. The meat just wasn’t coming around very often as it usually does at Brazilian steakhouses.
   

   Chima Steakhouse - CharlotteResponded 2 days ago

   Hi Lee, We’re thrilled to hear you enjoyed the food and found it to be so good! We apologize if the pace of meat service didn’t meet your expectations during your visit. Your feedback is important, and we’ll work with our team to improve in this area. Thank you so much for visiting Chima Steakhouse Charlotte.
   

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10. E

    Elizabeth

    Charlotte

    16 reviews

    5.0

    16 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food and service was excellent. The manager, Rogerio, stopped by the table to make sure everything was perfect. It was a wonderful experience!
    

    Chima Steakhouse - CharlotteResponded 2 days ago

    Hi Elizabeth, We’re delighted to hear you had such a wonderful experience! It’s always our goal to provide excellent food and service, and we’re thrilled that Rogerio helped make your visit even more memorable. Thank you so much for visiting Chima Steakhouse Charlotte, and we look forward to your next visit!
    

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