Butlers Wharf Chop House Restaurant

Review summary

1. B

   Brad

   London

   16 reviews

   4.0

   16 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   wonderful food and customer service from greeting us - helping with menu choice and asking if we were ok and anything else needed was top notch - well done Chop House Bulter Wharf team
   

   Butlers Wharf Chop House RestaurantResponded 3 days ago

   hello Brad, Thank you so much for your kind words! We’re thrilled to hear that you had such a wonderful experience with both the food and our customer service. It's great to know that our team made you feel welcome and supported throughout your visit. We’ll be sure to pass along your compliments to the entire Chop House Butler Wharf team. We look forward to welcoming you back for another fantastic experience soon! Kind Regards , Hilay Patel
   

   Is this helpful?

   Report
2. D

   Dean

   Devon

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   I cannot fault the food, that was amazing, but maybe a little pricey. But the location, and the view of Tower Bridge is probably why it was a little more expensive than other establishments that are just as good. There was a large group of middle aged men being loud and obnoxious, but thankfully they were leaving not long after we had arrived. The waiter let down the entire service however, he corked our bottle of wine and didn't offer to replace it. And he was also a little pushy whilst we were eating which said to me he was trying to rush us out of there, despite us being well within our two hour slot (I think we'd been there a little after an hour). Trying to take plates when one of us hadn't finished, rushing over with a dessert menu when we were still chewing the food of our main. So that does take a star out of the whole experience. But, the food was amazing and thoroughly recommend.
   

   Butlers Wharf Chop House RestaurantResponded 3 days ago

   Hello Dean, Thank you for your detailed feedback! We’re so glad to hear that you loved the food and the stunning view of Tower Bridge. We truly appreciate your understanding regarding the pricing, as we aim to offer a unique experience that reflects both the location and quality of our offerings. We apologize for the service issues you encountered, and we’ll definitely take your comments on board. We always strive to offer attentive yet unobtrusive service, and it’s clear we missed the mark during your visit. Rest assured, we'll address these concerns with our team to ensure a more seamless experience in the future. We appreciate your recommendation and hope to welcome you back soon for another exceptional meal! Kind regards , Hilay Patel
   

   Is this helpful?

   Report
3. i

   ian

   Essex

   10 reviews

   5.0

   10 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Been coming for years and that won’t stop anytime soon , food is always excellent and staff were polite and helpful
   

   • 

   Butlers Wharf Chop House RestaurantResponded 3 days ago

   Hello Ian , Thank you so much for your loyalty and kind words! We're thrilled to hear that you’ve enjoyed our food and service over the years. It’s always a pleasure to have you with us, and we look forward to many more visits ahead. Your continued support means the world to us, and we’re committed to keeping your experiences excellent every time! Kind regards , Hilay Patel
   

   Is this helpful?

   Report
4. B

   Ben

   Montreal

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Food was sort of fine. Bill was big…so much better value to be had elsewhere
   

   Is this helpful?

   Report
5. B

   Brian

   Surrey

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Fabulous food, a little noisy, but a great evening out
   

   Butlers Wharf Chop House RestaurantResponded 3 days ago

   Hello Brian , Thank you for your lovely feedback! We're so glad you enjoyed the fabulous food and had a great evening with us. We appreciate your note about the noise, and we always strive to create a lively yet comfortable atmosphere. We hope to welcome you back soon for another enjoyable experience! Kind regards, Hilay Patel
   

   Is this helpful?

   Report
6. S

   Samantha

   London

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Requested festive menu on booking only to be told on the night we couldn’t have it as it had to be pre ordered so why didn’t you contact me to let me know. Even called the restaurant week before to change reservation numbers I asked do I need to pre order “no need to do this madam” very disappointed
   

   Is this helpful?

   Report
7. J

   Jasmine

   Baltimore

   5 reviews

   5.0

   5 reviews

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Lovely place to dine with an amazing view. Heaters definitely kept me warm on a chilly night
   

   Is this helpful?

   Report
8. V

   Valerie

   London

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I booked a table for 12 people to celebrate my birthday. The staff were very attentive and we were left to chat after eating a delicious Sunday lunch. We had one long table that was separated from the rest of the restaurant with a big window with views over the Thames. It was just perfect.
   

   Butlers Wharf Chop House RestaurantResponded 3 days ago

   hello Valerie, Thank you so much for choosing us to celebrate your birthday! We're delighted to hear that you and your guests had such a wonderful experience. It's great to know that our staff provided attentive service and that you enjoyed a delicious Sunday lunch with beautiful views over the Thames. We're thrilled that everything was perfect for your special day, and we look forward to welcoming you back for more memorable occasions! Kind Regards, Hilay Patel
   

   Is this helpful?

   Report
9. a

   andy

   London

   3 reviews

   5.0

   3 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Christmas dinner for all University friends and then some drinks in the evening. Really lovely food, great atmosphere the staff were really friendly and accommodating. Also amazing view as well. One of my favourite places in London. Great job guys. Thanks for yesterday.
   

   Butlers Wharf Chop House RestaurantResponded 3 days ago

   hello Andy , Thank you so much for your kind words! We're so happy to hear that you had a wonderful Christmas dinner with your friends and enjoyed the drinks afterwards. It’s great to know that you loved the food, atmosphere, and the stunning view. We're thrilled to be one of your favorite places in London, and we truly appreciate your compliments about our friendly and accommodating staff. We can’t wait to welcome you back for another amazing experience. Thanks again for choosing us! Kind regards , Hilay Patel
   

   Is this helpful?

   Report
10. C

    Christiane

    London

    2 reviews

    5.0

    2 reviews

    Dined on November 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    We enjoyed great meat with a great service and friendly staff.
    

    Butlers Wharf Chop House RestaurantResponded 3 days ago

    Hello Christiane , hank you for your lovely feedback! We're so glad to hear that you enjoyed the great meat and experienced top-notch service from our friendly staff. It’s always a pleasure to make our guests feel welcomed and satisfied. We look forward to welcoming you back for another fantastic meal soon! kind regards Hilay Patel
    

    Is this helpful?

    Report