Bristol Seafood Grill - O'Fallon

Review summary

1. P

   Patricia

   Atlanta Metro

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   I've been there serval times and there's never any prime rib! Maybe they need to say they only have it in the daytime! THIS is ridiculous! Not understanding how a place keep saying they ran out of it after 7pm, the place isn't that busy and when someone order the prime rib and ask for suggestions, it would be of another beef entrée, NOT a seafood 🤔 like the waitress did last night!
   

   Bristol Seafood Grill - O'FallonResponded 1 day ago

   Patricia, I apologize that we sold out of our prime rib before your 8:00 reservation, after we had come through the busiest part of the night. We have been doing this promotion for about 4 months and we have been prepping 2 full loins. This past week was the 4th time that we have used all of both loins. None of the times that we sold out would we have gone through another loin. The email does state that there is limited availability. I would suggest an earlier reservation next time, as we sold out at about 7:30 or so. I will be following up with your server about that misstep. Thank you for taking the time for the review, and the insight. I hope that we will see you again soon. Richard Heisler, GM
   

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2. K

   Karen

   West Palm Beach

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Both salmon and trout were delicious. Biscuits were great added touch for a special experience. Glad we had a reservation but they put the two of us in a booth backed up to a booth with 6 loud women laughing. Not the best ambience. Wish they’d have been more thoughtful about that when a couple spends a hefty amount on a nice delicious meal reserved for my birthday. Nonetheless the food was magnificent.
   

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3. T

   Tracy

   St. Louis

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Server Matthew was absolutely outstanding. Loved the new menu and the food was better than we have had our last few times visiting. Whatever changes you’re making they are working.
   

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4. A

   Aaron

   St. Louis

   6 reviews

   vip
   5.0

   6 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server Taylor was very attentive and a pleasure to talk to.
   

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5. J

   Joel

   St. Louis

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Been going to Bristol for 40 years. First to the one on Olive St then Winghaven when I moved to Lake St Louis in 2006. Great all around dinning experience. Panko Fried Shrimp to die for. Love the atmosphere especially when the fireplace is going. A treat for the ages.
   

   Bristol Seafood Grill - O'FallonResponded on November 17, 2024

   Joel, thank you very much for your long term supoort of the 2 locations in STL. I appreciate you taking the time for the review and the kind words. Looking forward to many more. Richard Heisler, GM
   

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6. L

   Larry

   Naples

   18 reviews

   vip
   5.0

   18 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   WE have dined at Bristol's in Creve Couer many times over the past years and always enjoyed our experience. This was our first time at the O'Fallon location and we had an outstanding experience. Food was excellent and our server Cameron was absolutely wonderful. Friendly and attentive without hovering. Very helpful!
   

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7. E

   Ed

   Miami

   3 reviews

   5.0

   3 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated our anniversary and couldn’t have asked for better service or food.
   

   Bristol Seafood Grill - O'FallonResponded on November 15, 2024

   Ed, I appreciate you celebrating your anniversary with us. I am glad everything was as we hoped. We will be here the next time you are in the mood for great service and food. Richard Heisler, GM
   

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8. R

   Robert

   St. Louis

   7 reviews

   4.0

   7 reviews

   Dined on November 14, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The kitchen did not fill our orders as given to our waiter.
   

   Bristol Seafood Grill - O'FallonResponded on November 15, 2024

   Robert, I apologize about your food not coming out the way it was ordered. I hope that we were able to resolve it properly and quickly for you. I appreciate the insight and will talk to the team about order accuracy and follow through. I hope to see you again soon. Richard Heisler, GM
   

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9. B

   Brittany

   St. Louis

   1 review

   5.0

   1 review

   Dined on November 13, 2024

   1. Overall 5
   2. Food 4
   3. Service 2
   4. Ambience 5

   The bar section is extremely slow. Only two bar tenders working.
   

   Bristol Seafood Grill - O'FallonResponded on November 15, 2024

   Brittany, I apologize for your slow service. Without making excuses, we did start a significant menu rollout that night and we were challenged with some execution pieces. We are known for having an excellent bar crowd and usually handle the volume gracefully, but I apologize that we missed the mark for you that night. I will take the info and use it to get better in the future. Richard Heisler, GM
   

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10. A

    Andrea

    St. Louis

    1 review

    vip
    1.0

    1 review

    Dined on November 10, 2024

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 3

    The food was rancid. Had the Mahi Mahi. I would never order this again based on this purchase. Management made it sound like it was our issue.
    

    Bristol Seafood Grill - O'FallonResponded 5 days ago

    Andrea, I am very sorry that you had an unpleasant experience and then on top of it, we did not recover properly. I would love to make this up to you, if you would allow it. I appreciate your previous visits and hope that you know this is certainly not like us. We pride ourselves on having the freshest catch available and adhere to strict guidelines regarding food safety and freshness. Please respond here and I will follow up and resolve this properly for you. Richard Heisler, GM
    

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