Black Angus Steakhouse - Superstition

Review summary

1. A

   Amber

   Phoenix

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I brought my parents in for Thanksgiving dinner. We had reservations at 6:30 they were running about 20 minutes behind, which was totally OK. I figured they would be since it was a holiday. My mother and I went to the bar and ordered a drink during the wait. There were 2 bartender staffed. Neither said anything to us for at least a minimum of 15 minutes. I worked in the food service industry, so I know they were overwhelmed. My issue was when the lady finally got to us, Her attitude was a 0/10. She was SO rude. Every time she had to even speak to us it was like the biggest inconvenience of her life. I was honestly taken back by how bad her attitude was and again I’m very accommodating with things running behind because I understand it was a holiday. Once we got sat, our waitress did not service our table for again at least 15 minutes, again that’s OK. I understand she was very busy. The problem was is by the time she did come to get our drink order we had asked for bread she told us that she would bring it. We had to ask for it three more times and did not receive it. Meanwhile, the tables next to us we’re getting two loafs at a time. our waitress, continued to tell us that the bread was not done. Which was obviously a lie. Our entrees were delivered warm and it was really good. This is the only reason why I am even giving any of the stars above a one. My uncle who attended dinner with us had asked for bread our waitress, literally argued with him. I tried to explain to her Our frustration was seeing the tables next to us with a different server receive 2 loaves at a time while she told us that the bread was not ready. She immediately cut me off, dismissed me and told me that she had a 17 top. I tried to explain to her that I understand however, she was extremely rude as well and would not hear it. Although the food was good, the service was incredibly poor. I’m not even upset about wait times, the staff has incredibly bad attitudes. I’m honestly still taken back.
   

   Is this helpful?

   Report
2. S

   Steve

   Phoenix

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and had a wonderful time on thanksgiving, Thank you
   

   Is this helpful?

   Report
3. M

   Mark

   Phoenix

   15 reviews

   5.0

   15 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thanksgiving at Black Angus is a family tradition. This year was no exception. The service was cheerful prompt, & polite. The traditional Thanksgiving dinner was just right in portion size & content. The bartender prepared the perfect martini. As usual, well done, Black Angus. We shall return!
   

   Is this helpful?

   Report
4. R

   Reland

   San Francisco

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 2

   Asked for more bread and never received it. Steak was more fat than meat
   

   Is this helpful?

   Report
5. T

   Thomas

   Phoenix

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Prime Rib (Medium Rare) is one of the best Prime Ribs available anywhere in the Valley. Wait staff are friendly & efficient. The Manager stopped at our table for conversation at the end of the meal.
   

   Is this helpful?

   Report
6. R

   Rachael

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. We come for Thanksgiving every year because it's easy and delicious. Those that don't want turkey can get steak.
   

   Is this helpful?

   Report
7. M

   Mary

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great day and food was great. Server Nick was just wonderful as usual.
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Phoenix

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The ribeye was great; the side dishes - salad and roasted green beans were horrible.
   

   Is this helpful?

   Report
9. J

   Johnny

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Haven’t been to Black Angus in many years. Service was excellent as was the food. Will definitely be back sooner rather than later.
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Phoenix

    1 review

    5.0

    1 review

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    The turkey was hot and moist, everything else was great. A very nice Thanksgiving meal.
    

    Is this helpful?

    Report